Latosha Smith

**** ******** *** *** **

Sacramento,Ca 95841

ad3dh3@r.postjobfree.com +1-916-***-****

Guest Specialist,Receptionist

Guest Specialist with 5+ years of experience optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business. Works effectively with cross functional teams in ensuring operational and service excellence.

Willing to relocate: Anywhere.

Authorised to work in the US for any employer.

Work Experience

Event Staff Parking

SP+/Central Parking - Sacramento, CA

August 2023 to Present

A parking lot attendant is someone who manages a parking facility. Attendants monitor conditions in the facility to deter criminal activity. They issue tickets and collect payments for parking fees. Some attendants may also provide valet parking services.

Billing Assistant/Receptionist

ACC Care Centre - A 5 Star Rated Skilled Nursing Facility - Sacramento, CA

September 2020 to July 2022

Responsible for taking care of the guest and residents needs including but not limited to, greeting guest, accommodating requests answering calls, issuing keys filing scanning Microsoft office and other programs. Billing medical and other services.

Guest Services Representative

ACC Mapletree Village - Sacramento, CA

September 2020 to April 2022

Guest specialists, sometimes referred to as hosts or receptionists, work in hotels, restaurants, recreational facilities, private clubs and public organisations. They greet all patrons, or guests, and ensure that their overall experience with the establishment is a positive one.

Education

Office Management in High school

Smart Horizons - Pompano Beach, FL

July 2021 to October 2023

Vocational training in Medical Billing & Coding

Golden Bridge College - El Monte, CA

January 2023 to April 2023

Skills

•Office Experience (10+ years)

•Communications (10+ years)

•Travel (4 years)

•Accounting

•Teaching

•Developmental Disabilities Experience

•Cleaning

•Computer Skills (7 years)

•Front Desk

•Analysis skills

•Cashiering (10+ years)

•Breaking out the house (1 year)

•Medical Billing

•Supervising Experience

•Medical Office Experience

•Microsoft Word

•Senior Care

•Laundry

•Administrative Experience

•Accounts Receivable

•Social media management

•HIPAA

•Case Management

•Patient monitoring

•Administration and business (10+ years)

•Cash Handling (10+ years)

•Finance & Accounting (1 year)

•Accounts Payable

•Special Education

•Cleaning Experience

•POS

•Attractions (6 years)

•Travel (10+ years) • Expediting.

•Time management

•Hospice Care

•Cooking

•Hospital Experience

•Patient Care

•English

•Customer Service (10+ years)

•Medical Records

•Home Care

•Vital Signs

•business administration (5 years)

•Hotel experience

•Bookkeeping

•Caregiving

•Property management

•Transcription

•Records management

•Retail Sales (9 years)

•Communication skills (10+ years)

•Food Preparation Experience (1 year)

•Banking

•Leadership Experience (10+ years)

•Management

•Resident's rights

•Time & attendance systems (4 years)

•Windows

•Word processing

•Medical terminology

•Employee evaluation

•Meal Preparation

•Upselling

•Typing

•Office Management

•Tutoring

•Clerical assistant (10+ years)

•Autism Experience

•Nursing

•Residential cleaning

•Guest Services (7 years)

•Medication Administration

•Account reconciliation

•EMR Systems

•Accounting&finance (Less than 1 year)

•Leadership skills (10+ years)

•Executive Support (1 year)

•Insurance Verification

•Medical Coding

•QuickBooks

•Financial Report Writing

•Order entry

•Typing

•Customer service

•Conflict management

•Windows

•Customer relationship management

•Records management

•Leadership

•Sales

•Supervising experience

•Medical terminology • Medical records

•Accounts receivable

•HIPAA

•Guest services

Certifications and Licenses

Home Care Aide Certification

First Aid Certification

CNA

Food Handler Certification

CPR Certification

Medical Billing Certification

Assessments

Customer service — Proficient

December 2021

Identifying and resolving common customer issues Full results: Proficient

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity

Full results: Completed

Work motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles

Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Proficient

Case management & social work — Proficient

October 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary team Full results: Proficient

Sales skills — Proficient

November 2021

Influencing and negotiating with customers Full results: Proficient

Office manager — Completed

October 2021

Scheduling and budgeting

Full results: Completed

Administrative assistant/receptionist — Proficient May 2021

Using basic scheduling and organisational skills in an office setting

Full results: Proficient

Contact this candidate