Resume

ARNEL S. FACULIN

Block. ** Lot * Phase I – A, Kaunlaran Village,

Navotas, Metro Manila, Philippines

Mobile #: 966-0507879771 / Home #: 03-8941013

Email Address: ad3dh2@r.postjobfree.com / ad3dh2@r.postjobfree.com Career Objective: To apply my extensive experience in Information System in the field or Networking, Technical Support and System Maintenance in a highly, innovative and multi-cultural environment. Certifications: CompTIA A+ Certified Professional, MCP, MSCA Windows 2003, MSCA with Messaging Windows 2003

Software Experience: SAP ARIBA User, ACONEX User, EPM Procurement Contractor Portal User, Microsoft SharePoint, Documentum User, Hummingbird User, Peregrine User, BMC Remedy, Citrix User, LIMS user Work Capabilities: Could handle the following works in the company; IT and technical support, procurement manager, HR administration, document controlling, material expeditor, admin support, bidding and tendering for different projects, creating different company’s document forms, company policies, work flows, designing company ID and other admin works

Attitudes and Skills:

• Commitment to deadlines and willingness to meet the needs of 24x7 environment;

• Ability to work well with team members in a strong team environment to achieve common goals and lead by example in support of the “We care” philosophy;

• Strong troubleshooting and problem-solving skills;

• Creative and can think outside of the box;

• Maintain a professional, approachable and positive attitude;

• Strong verbal and written communications skills;

• Exceptional communication and follow-up skills

• Excellent Customer service skills;

• Ability to multi-task in order to meet inbound call service levels and escalates appropriate issues;

• Have a passion for technology and strong initiative to learn and apply new technologies;

• Ability to present ideas in business-friendly and user-friendly language;

• Maintains professional and technical knowledge by attending workshops, reviewing professional publications, establishing personal networks, participating in professional organizations;

• Willingness to learn;

• Respect authorities and hierarchy structure;

• Meet company timelines and objectives;

• Capable of working long hours and under stress;

• Team Player

Supervision of Subordinates:

• Guide, direct, coach, train, develop and motivate team leaders and department personnel (including developers) to work to their best potential and display a high degree of customer orientation.

• Provides work direction to contracted Systems Engineers, Supplier's Systems Engineers, and other consultants engage in the installations and support of software/hardware.

• Continuous Improvement :

• Stimulate subordinates and contribute to the identification of opportunities for continuous improvement of Information Technology Division’s systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

• Number and quality of improvements are line with corporate expectations and implemented.

• Safety, Health & Environment :

• Ensure that Information Technology unit complies with all relevant safety, quality and environmental management policies, procedures and controls across all operations and support function and all projects, to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.

• Compliance with set HSE standards.

Work Experience:

Minah for Operation and Industrial Support Services Co. Ltd. 3131 Zuhair bin Qays St.

Taibah District, Dammam KSA 34271

Kingdom of Saudi Arabia

December 12, 2021 – Present

Position: Office Administrator/IT Support Administrator/Document Controller Description:

Handing all in-coming & out-going correspondence from different clients and projects.

Email Administrator for our Exchange Server in Microsoft 365 in the cloud.

SAP Ariba administrator for all our clients.

Maintain updated records of all documents in our SharePoint Directories

Maintain the files and control logs as required by the project procedure & standard.

Assigned for manpower recruitment in our project in Khafji, doing all the interview, screening and processing of all the applicants and selected candidates.

Prepare and assigned tasks to concerned department for the project biddings.

Maintain records of all company certificates and license.

Develop and maintain document control processes for the efficient management.

Maintain a proper and user-friendly filing and document control system.

Manage and monitor all document controlling works such as transmittal, sample materials approval and letters.

Help and performs IT works in the office like printing problem, scanning problem, network problem, Wi-Fi connections and internet problem as well in solving some email problems.

Handle all secretarial works for CEO and Chairman of the company.

Handles all vendor and client registration for the company.

In-charge in SAP Ariba for updating our company and registration documents.

Provide IT support for our Team and anyone from Head office including our sister company UVA International.

Do all Admin works for the company

Update and monitor the team Share folders for all project documents, transmittals logs and activities. Initial Saudi Group - King Salman Energy Park Project P. O. Box 4312, Al-Khobar 31952

Kingdom of Saudi Arabia

August 1, 2020 – October 16, 2021

Position: Admin Assistant / IT Support Engineer / Document Controller Description:

Input document data into the standard registers ensuring that the information is accurate and up to date.

Handing all in-coming & out-going documents issued by client & sub-contractor.

Maintain updated records of all documents and drawings.

Maintain the files and control logs as required by the project procedure & standard.

Makes sure that controlled copies of latest approved documents and drawings were given to the appropriate staff or discipline leads as per distribution list provided my project manager.

Maintain the documents and drawings in the safe custody with easy traceability.

Maintain records of all in & out documents issued by Engineers and Managers.

Develop and maintain document control processes for the efficient management.

Maintain a proper and user-friendly filing and document control system.

Manage and monitor all document controlling works such as transmittal, sample materials approval and letters.

Coordination support with PMT (maintenance, IT, Security gate access and logistics) and Head office for any site events and works such as site visits, trainings, meetings, and other site activities.

Manage and safekeeping of team service vehicle.

Handle all stationary request or any materials needed for the team.

Monitor and updates the team annual leave and vacations.

Provide IT support for our Team and anyone from Head office coming here in the site.

Do all Admin works for the team.

Update and monitor the team Share folders for all project documents, transmittals logs and activities.

Prepare Weekly Highlights report to be send in head office.

Prepare all transmittal documents and letters to be sent in PMT in response to any transmittals/letters sent by PMT.

Process all the gate pass, site access, vehicles sticker and IDs for the site Branch of China Petroleum Pipeline Engineering Co. Ltd P. O. Box 4312, Al-Khobar 31952

Kingdom of Saudi Arabia

March 6, 2018 – June 6, 2020

Position: HR Administration / IT Support Engineer / Procurement Engineer Description:

Created the HR administration database from scratch, collecting information and organizing the 201 files for all CPP employees and contractors.

Manage the manpower requisition in the Philippines for the new hire, coordinating to approved agency Jobsconnect Manpower Agency for all the necessary document and papers required for the deployment of the workers.

In-charge for the purchasing the computers, laptops, MFPs, printer and other peripherals by creating the RFQ and sending it to the vendors for the quotation as well working closely to the Contracts Department for selection of the vendor.

Manage administrative functions within department to include assisting Administration Manager with human resources, recruitment, hiring and completion of new-hire administration processes.

Demonstrated capacity to provide comprehensive support for human resources and personnel officers including scheduling meetings, coordinating travel, and effectively managing all essential tasks.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve department quality objectives.

Main key for documentation process in administration department.

Performs other office duties such as ordering stationary supplies, toners for printers/MFP, maintaining record of vendor’s management systems, and monitoring the stocks for all supplies.

In-charge for processing visa’s like tourist, visiting and working visa for all CPP employee.

In-charge for booking of airline tickets for all CPP company employees’ annual leave vacation and business trips.

Processing Medical Insurance for all new CPP employees.

Maintaining the 201 personal file of all CPP employees including passport, iqama, driving license, national ID for local Saudis and other personal documents.

Monitor and checking the vacation and sick leaves of all CPP employees.

Assist employees for approval of their application of vacation leaves, benefits and medical insurance.

Update the company organization chart periodically as per required by the Management.

Created Employee’s evaluation form for the management and department usage for their employees.

Design and created the company’s ID, visitor’s ID card, Meal card for mess hall, and JCC welder cards as per Management requirements.

Provide technical support for hardware, software and networking in all IT related matters

Create email for new employees and configure it to their system.

Coordinate to vendor’s technical and sales support for any complains, deliveries and queries from the Contract Department.

Created the following forms, 201 Employees information form, Clearance Form, joining letter form, business card request form, contract renewal form, medical insurance application form, hand-over form, employment termination form, manpower request form and employees request forms.

Update the HR administration management for employee’s whose iqama and visa will expire accordingly.

Created monitoring Excel sheet for our all the e-ticket and visa provided for all CPP employees to avoid visa expiry as well to keep inform the employees for their visa and ticket. Gulf Channels for Maintenance and Support Services L.L.C. P. O. Box 3012, Dammam 31471

Kingdom of Saudi Arabia

June 5, 2017 – March 5, 2018

Position: IT Maintenance Supervisor

Description:

Supervises technicians of the maintenance department in accordance with organizational policies and goals.

Provide technical support for hardware, software and networking in all IT related matters for customers.

Ensures proper functioning and implementation of the organization's maintenance systems and makes upgrades as necessary.

Helps business operations groups utilize information systems to improve their efficiency.

Keeps computer equipment, hardware, network and software updated to meet customer needs.

Assigned service call tickets to all technicians for day to day work.

Create daily work accomplishment reports for all technician as well weekly reports to be submitted to the management.

Configure Wi-Fi devices such as mobile, smart phones, laptops and workstation for Internet usage.

Configure Emails to the customers through MS Outlook.

Coordinate to service and sales support for any complains, deliveries and queries from the customers.

Create cross-function workflows for attending service call tickets, handling AMC work, pull-out of machine was created and followed by all technician.

Monitoring service & sales quotations, repair estimation requests, invoices and purchase orders.

Implemented Tray (IN and OUT) monitoring system for paper trail tracking as well to expedite the action for each task assigned.

Update old forms such as Daily P.O. Status, Technical Reports, Cheque Request, Turn-over forms for technicians, Pull- out forms, delivery and receiving forms.

Created Job Order Card for pull-out machines from customers as well service units of our company that brought to workshop for repair. Technicians should filled-up this job card so that we can monitor all the machines that are coming IN and OUT of the workshop.

Created Customer Satisfaction Survey form to provide us with the opinion and comments of our customers on our service and performance.

Created Quotation/Estimation Request monitoring sheet to check the status of all repair estimation request that we have submitted to our customer. This will expedite the approval action of the customer on their repair machines or units.

Created monitoring Excel sheet for our VIP Customers to avoid delays of service and delivery as well to keep them satisfied and happy.

Modify and organized the list of all AMC contracts and Rental units, review and study those contracts. Implemented Service Call Report form to be used by our technician whenever they visit or attend service calls to our customers. This will be signed by the technician and customer, and will be used for reference for tracking customer's machine history problem. It is a three (3) copies form, original for customer, 1 copy for technician and 1 copy for maintenance department. This will monitor the technician’s daily schedule as well the number of tickets he attended in a day.

Organized the maintenance workshop and storage rooms.

Monitors all pending machines in the workshop and ask the technician to expedite the repair and create technical report for the machine.

Resolved complaints issue from customers, calling them as well sending apology emails for the delayed service and deliveries as well poor service.

Process online vendor registration in Royal Commission, SABIC, Saudi Aramco, Maaden, SADARA, and DPS.

Support and help purchasing team for their schedule and coordinate it to our technician whenever they visit a customer for some material deliveries.

Assist and accompanied our technician whenever they have IT related problem with copiers and printers.

Monitored the in and out of machines, spare parts in the storage room outside the main door. Technician is advised to log the machines or spare parts they are taking out of the storage room.

Go and visit current customers, study their current setup and get their requirements then present the 3-5 years MFP leased of new machine from Samsung and OKI. We will utilize our partnership with Al-Eqtessad. We will start with Al Mouwasat Hospitals, AFI, Al-Hugayet, Abdul Mohsen Tamimi, SOMAC, Globe Group, Al Ayed, and others. Consolidated Power Projects Ltd. Co.

P. O. Box 2008, Khobar 31952

Kingdom of Saudi Arabia

May 15, 2012 – June 4, 2017

Position: Sr. Document Controller/IT Manager

Description:

Create tender documents to be used in bidding for SEC/Marafiq/Saudi Aramco/SABIC and other companies that our company was invited to participate.

Provide technical support for hardware, software and networking in all IT related matters.

Configure our MFP to be used for scan to email as well as network printer.

Installation of computers, router, Ethernet switch, printers, fax machine and other related peripherals.

Send RFQs to all vendors both local and international as well followed up their offers and quotations.

Review all the tender documents and organized it according to the standards of SEC/Marafiq/Saudi Aramco/SABIC and other companies.

Perform all the duties and responsibilities of a secretary such as making correspondence, and others

Configure Wi-Fi devices such as mobile, smart phones, laptops and workstation for Internet usage.

Configure MS Outlook for Email messages to all users through our MS Exchange Server.

Scheduled to be trained as IT Manager for all computer and IT related manners in the office, trainings will be done in South Africa including the special software IPAS (tendering software of CONCO).

Manage and maintain all important documents either for a particular project or whole organization and assures accessibility and stored properly.

Coordinate all activities related to document control procedure, including technical documents, drawings, and commercial correspondence.

Input document data into the standard registers ensuring all the information is accurate and up to date.

Generate and prepare the various document control reports as required. Typing of site documents, and follow-up of all the site needs.

Ensure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable.

Make sure that the documents and drawings are under safe custody without any damage or deterioration with easy traceability. Maintain the files and control logs as required by the project.

Controls, manages and maintains company records and files to a higher degree of reliability and Security.

Performs documentation audits and audit trails.

Keeps track of all company records by looking through both hard files and computer database files on a regular basis.

In the process of keeping track of any changes occurring with these documents, the controller highlights any type of document modifications so that these changes can be viewed by upper management personnel.

Controls, manages & maintains company records & files in accordance with the company’s document control system and document handling policy.

Saudi Aramco Project –ECSD/ENOD

Al-Falak Electronics Equipment & Supplies Co.

P. O. Box 2062, Khobar 31952

Kingdom of Saudi Arabia

May 15, 2010 – May 14, 2012

Position: System Analyst (ECC Helpdesk and ECC Asset Management Group) Description:

Answer’s user queries and resolved Remedy tickets assigned.

Work as 1st and 2nd level of support for any PC-related problems by the users.

Open and fulfill Service Requests.

Assign and log all information needed related to reported problems such as Severity/Priority, category for the request.

Resolve Trouble Tickets by remotely or conduct site visits.

Contact customers for necessary arrangements.

Resolve first and second level Trouble Tickets within appropriate agreed service levels.

Document all resolutions for both Remedy and Knowledgebase.

Escalate problems to third level support whenever it is needed.

Create documentations for all ECCHD procedures, policies and general documentation

Create presentations for ECCHD whenever the they need to do some presentation for users and the management

Updates all ECCHD information such as telephone directories, organizational chart as well the tasks and responsibilities of the each group.

Provide technical assistance as required by other groups.

Working with EEAMG in the HP Workstation Replacement, creating REs and verifying all the necessary information for the replacement.

Creating a reports based on the user request for their Assets in their department such as all ECC Hi-End Linux Workstations, all ECC Plotters and network printers, all PEASD and EASD Workstations, NAODD Assets, all Personal Printers, Out-of- warranty Laptops, all Hi-End Workstations warranty expiration.

Updating some devices in the maintenance contracts in ENOD Planning and Staff Development in Asset Center.

Assist ENOD Planning & Staff Development group on the printing their reports in HP Plotters as well assisting him in creating presentation for the management.

Generating EEAMG group statistics Report every week.

Assisting EEAMG in some Remedy tickets for creating a view requested by the user for their Assets.

Work and follow up with ECTD for the pending remedy tickets

Work with PMT group in Remedy tickets

Updating user Assets in Asset Center.

Updating ENOD organizational Chart

Measurement for the vendors’ performance

Validation of closed work orders prior to the billing

Creating Weekly status reports / statistics for EEAMG and vendors

Develop ad hoc reports, also few crystal reports for EAMG and for other departments

Prepare list and coordination for all replacement programs, printers, laptops, W/S

Remedy coordination and EAMG email during monthly turn

Manage Peregrine problems arisen from the E&P customers

Meeting with department coordinators

Coordinate aspects of mishandling equipment with ECC customers

Perform peregrine administrations such as re-routing requests, users’ profiles (access) and locations

Asset Data Quality

Liaison external requests from IT, ECTD, CRM and user representatives

Transfer assets between ECC and IT

Processing and coordinating Missing and Misuse Assets

Manage / coordinate changes to the Peregrine billing requests for maintenance contracts

Create notification and escalation for any problem raised by the user on their Assets

Manage documentations for all EAMG, making it as Standard Documents based on ENOD template.

Create forecasting views in Asset Center for weekly, monthly, annual periods for various types of assets (computers, laptops, printers, etc.)

Develop views in Asset Center for ECTD and management that streamline the creation of regular and special reports

Produce reports that show trends in acquisition, usage and replacement for the various E&P departments through Asset Center and Excel

Manage clean-up and housekeeping activities of the data in Asset Center, ensuring the integrity and completeness of the information

Develop and suggest enhancements to the Asset Center workflows and process to improve efficiency and enhance response time

Saudi Basic Industries Corporation (SABIC) Project Al-Falak Electronics Equipment & Supplies Co.

P. O. Box 10040, Al-Jubail Industrial City 31961

Kingdom of Saudi Arabia

July 1, 2005 – March 31, 2010

Position: MFP Support Administrator / End-User Support Engineer Description:

Implements and perform system administration and support activities relating to the company Network Services. Involves planning and defining requirements, installation, configuration and administration of network services and related applications, which include network operating systems, shared network resources, Microsoft application servers, electronic messaging systems, Internet and Intranet, remote access services, network servers and workstations, virus control, data backup and restore, software and hardware upgrades, etc. Provides training to new users.

Provide technical support for all computers, laptops, print servers in all SABIC affiliates, printers, barcode label printers, scanners, MFPs and wide-format printer (both network and local.)

Expertise in HP Web JetAdmin for monitoring all local and network printers, plotter, scanners.

Installation, configuration and administration of all network and local printers using HP Web JetAdmin 10.0 and Lexmark Mark Vision Utility 11

Coordinator and MFP support administrator to all vendors in all printing and imaging devices in SABIC and its affiliates.

Review and supervise all existing maintenance contract of printing and imaging devices in SABIC and its affiliates.

Technical Team Lead in the MFP printing strategy project for SABIC and its affiliates create the presentation for the managers and section heads as well provide all the necessary documents for the said project mentioned above.

Supervise the technical evaluation of all MFP devices provided by the vendors.

Printer Administrator for LIMS application and barcode & label printers.

Printing and imaging evaluator for all requests of new devices in all SABIC and its Affiliates.

Maintain and monitor the MS SharePoint Portal Server for our Group as well our own Website.

Manage and updates the MFP Website for new categories and updates in the project.

High-Level of discretion and professionalism in dealing with security-sensitive and confidential company information.

Responsible for the design, development and implementation of IT Printing Security Policy for whole SABIC

Identify research, analyze new technology and implement appropriate solutions for the MFP project.

Maintain and track up to date system documentation and inventory.

Conduct technical studies and research to determine feasibility, cost, time required and compatibility with current SABIC System.

Coordinate to all SABIC Team Leader for the new technology in Printing and Imaging especially in MFP devices.

Manage, audit and monitor all print servers in SABIC and its affiliate’s kingdom wide using Print Manager Plus, HP Web JetAdmin and Lexmark Mark Vision utility.

Maintain an accurate, up-to-date inventory of printers, scanners, copiers, fax and MFPs.

Update Remedy Assets Management for all the relocation and installation of new devices.

Supervise the inventory and asset management in SABIC Affiliates and consolidates all the data gathered.

Provide technical knowledge and assistance to all End-user Support/On-site Technicians in all SABIC and its affiliates

Provide 1st, 2nd and third level support for PC, laptops and other peripherals.

Provide training, technical assistance for all printing and imaging devices to all End-user Support/On-site Technicians in all SABIC and its affiliates

Handles the MFP Technical support team for the new MFP specification and requirement of SABIC.

Monitors and check the KPI and support of all MFP vendors for whole SABIC Affiliates.

Creates presentation and slide show for the MFP Campaign in all SABIC Affiliates, updates of the current status of the project to the high level management.

Resolve different issues in the print servers in all SABIC Affiliates such as server hanging, MFP and printers getting offline and other printing related problems in the servers.

Responsible for the weekly and monthly meeting with the MFP vendors for any issues or problem to the MFP project.

Coordinate to Data Center Virtualization team for the virtualization of the old print servers in all Jubail SABIC Affiliates.

Coordinate to the IT Messaging Team for the inclusion of all MFP devices in the MS Exchange Server for all SABIC Affiliates for the Scan to Email function.

Create SSRS Account and email groups for our MFP vendors.

Create new categories in the MFP project based on the requirements of the customers as per instructed by MFP project manager.

Saudi Aramco Project –Research and Development Center Al-Khaleej / Al-Falak Electronics Equipment & Supplies Co. P. O. Box 2062, Khobar 31952

Kingdom of Saudi Arabia

October 13, 2000 – April 30, 2005

Position: System Analyst/LAN Administrator

Description:

Provide technical support for hardware, software as well LAN Administration to all users in R & D Center.

Create Service Requests in Peregrine system to process approved HW/SW/Communications requirements, follow up with the Admin Area for related issues and assign items to employees when they arrive

Installation, configuration and administration of Windows 2000/NT Server/Pro/XP

Manage, configure and maintains all network printers in the network (EXPEC and IT).

Process all relocation and return request of EXPEC machine through SEFAT, a mainframe application and PEREGRINE SYSTEM.

Coordinating dial-up, dial-back and Internet access to the Access Control and Disaster Recovery Unit.

Coordinate all needed computer, network and audiovisual requirements for VIP visits in the Center.

Protecting and recovering the files with Backup, Restore (VERITAS BackupExec, Netbackup Omniback) and Disk Administration with RAID – Disk Mirroring, Disk Stripping etc.

Installing Oracle client database software’s and mainframe application in all users.

Operate the Video Conference facility available in the Auditorium and maintain the Audio system installed in the Atrium.

Assist in the Design and implementation of Management Information Systems which can assist management in supporting business decisions.

SAP Basis Administration, including installation and setting up the SAP Systems, clients, user interfaces, Administrating SAP security and database and maintaining entire SAP system environment

Planning, designing, implementing, testing, troubleshooting, maintaining and administration of computer networks using Windows NT/2000/XP client/server Install and configure Windows based operating systems

(Win9X/NT/Windows2000/XP).

Handle all replacement programs for computer and printers, including updating user information and device location to be replaced by IT and help IT in the installation when the replacement computers arrive.

Set up user network accounts and configure user profile, configure user exchange accounts and trouble shoot mail and network problems.

Troubleshooting a wide range of network problems in clients viz. DNS/WINS/DHCP configuration, setting TCP/IP, NetBEUI, IEEE 802.2 parameters, IP conflicts, Domain connectivity, Trust relationship settings

Assist users to configure instrument equipment for the Laboratory and integrating to a computer.

Installing, configuring and troubleshooting various types of printers over the network through Print Servers, HP Jet Direct, TCP/IP printing, etc.

Maintain and operate the advanced audiovisual system in the Center’s main Auditorium including coordinating with the vendors to fix problem when needed.

Maintain the Center’s computer Inventory system as well updating the Peregrine System database.

Maintain the building’s security system software and programming requirements including adding new employee

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