Felicia Samuel-Myers

**** ********* **, ********, ***** Carolina, 29212, US

803-***-**** ad3dgj@r.postjobfree.com

Professional Summary

Engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals.

Recognized for successfully turning around a struggling company's operations in order to achieve long term growth. Ability to use sound judgment and independent decision-making skills to positively impact company success. Professional who is both energetic and poised.

Solved complex problems using active listening and logical thinking. Team player who pays attention to detail and works quickly. Proven track record of developing long-term relationships with happy customers. Supporting staff when dealing with customer issues and communicating directly with customers is customer-oriented in maintaining service standards.

Expert at resolving complex problems and implementing proactive operational changes. Skills

People-oriented Skilled problem solver

Motivated team player Goal-oriented

Excellent communication skills Issue resolution

Friendly demeanor Customer service

Strong work ethic

Detail-Credit card transactions

Detail-Customer service-oriented

Detail-Basic administrative knowledge

Accurate money handling

Education

Psychology - Some college (No degree)

Midlands Technical College - Airport Campus - West Columbia, SC GED - 2016

Irmo High School - Columbia, SC

Work History

Store Manager- May 2022-November 2023

Title Max- Lexington SC

Interacted with customers to assess their needs and recommend products or services. Nurtured client relationships in order to gain new clients and increase revenue. Provided excellent customer service in a timely manner. Communication with customers

Ensure that all account opening forms and customer instructions are error-free. Maintained positive customer relationships by responding quickly to customer service inquiries.

• Opened and closed the store alone at times.

• Bank deposits

• Close Loans

• Manage customer accounts

• Solict Business

Assistant Manager – December 2021 to May, 2022

Security Finance - West Columbia, SC

Interacted with customers to assess their needs and recommend products or services. Nurtured client relationships in order to gain new clients and increase revenue. Provided excellent customer service in a timely manner. Communication with customers

Ensure that all account opening forms and customer instructions are error-free. Maintained positive customer relationships by responding quickly to customer service inquiries. Phone Banker - September, 2020 to November, 2021

Wells Fargo Administration Building - Columbia, SC Assisted customers by handling 100s of calls per day while maintaining professionalism and a positive tone. Investigated and resolved customer complaints about personal savings, checking, and credit card accounts. Put callers in touch with the appropriate professional, department, or company. Answered customer questions patiently and cheerfully to make a good first impression. Routed incoming calls to the most qualified personnel and departments within the company. Reduced call volume by teaching customers how to use the site's tools and pages effectively for future banking needs. Customer Service Representative - October, 2018 to February, 2020 Direct Tv - Columbia, SC

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Am responsible for resolving customer issues and making recommendations. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

Personal Care Provider - April, 2014 to December, 2016 Self employed - Columbia, SC

Assisted clients in maintaining optimal health by overseeing medication administration and all doctor's appointments. Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities. Recognized abnormalities and/or changes in patients' health status and reported them to the case manager. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Recorded vitals, behaviors, and medications in client medical records.

Additional Information

Has a great amount of knowledge of Microsoft products such as Word, Excel, Power Point and Office. Knows how to navigate well on Google chrome, internet explorer and edge.

References available upon request

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