WFH Customer Service Representative
Resume:
Cynthia Dinson
Experienced Office Administrator
Crown Point, IN 46307
********@*****.***
Experienced, resourceful professional recognized for handling tasks with accuracy and efficiency. Known for proficiency in managing multiple and diverse administrative responsibilities with attention to detail and follow-through. Proven ability to anticipate problems, work under pressure, deal with last-minute requests and changing priorities. Comfortable taking direction while able to work independently. Solid understanding of confidentiality and discretion. Go-to person for resolutions and results.
Empathy. Resolve and reply to questions via email. Assisting. Clear and concise communication. Escalation. Excellent written and oral communication. Efficient. Strong problem-solving skills. Comfortable using technology, apps, and social media. 5+ years excelling in customer service. Excel. Word. Microsoft Office Suite. Attention to detail. Organized. Structure. Spreadsheets. 10-key. 70 wpm. Internet access. Quiet workspace
Work Experience
Customer Service-WFH
Blood Hound Utility Locating
2022-Present
Carries out responsibilities associated with dispatch including customer service, answering phones, scheduling work, educating customers on all of our services, dispatching work out to the field, and project-related duties.
Possesses exceptional troubleshooting and time management skills, and willing and able to learn new procedures and technologies to supplement their existing skills.
Receive inbound and make outbound phone calls through call center phone software. Provide exceptional customer service for customers.
Schedule work and request price quotes / estimates for customers.
Take quality assurance calls from customers and notify proper field staff.
Dispatch work to the field employees.
Proficient in Microsoft Office; Excel and Outlook Excellent customer service skills Must be detail oriented and able to multi-task.
Excellent oral and written communication skills Excellent organizational skills.
Ability to work in a multi-line phone system environment.
Reliable high speed internet connection in addition to an available workspace that is free from all distractions during assigned work hours.
Office Administrator
Origins Dance Academy
September 2020-June 2023
Professional who provides a high level of support for management in the workplace, including taking calls and scheduling meetings.
Works in an overseeing capacity for staff members of their department or company-wide operations.
Acting as the administrative point of contact between the owner and internal/external clients.
Undertaking the tasks of receiving calls, take messages and routing correspondence.
Handling requests and queries appropriately.
Managing mail, fax communications, and organizing documents so they can be located quickly when needed.
Performing basic bookkeeping/clerical duties, such as making sure financial records are up-to-date.
Ability to think on my feet and make decisions quickly and efficiently with little supervision. Resourceful person who loves taking the initiative.
Legal Administrative Assistant / Notary
Olsen Legal Group, Ltd - Merrillville, IN
November 2017 to September 2020
Conserved attorney time by reviewing correspondence to determine it’s distribution; noted dates, calendared events flagged response deadlines. Authored draft responses.
Managed voluminous calls and e-communications. Screened, answered and resolved inquiries.
Communicated with professionals at all levels to schedule conference calls, arrange meetings and exchange information.
Performed transcription, inputting, editing, scanning, formatting and proofreading of various documents, contracts, agreements, reports, spreadsheets, etc.
Created time reports and client lists.
Coordinated travel. Prepared itinerary and summaries; resolved last-minute issues.
Processed tracked expense reports and invoices with My Case legal software.
Maintained and developed individual Calendars and Contacts databases.
Collaborated with Records to process intake, closing, retrieving and storing files.
Organized and managed electronic files. Experience in online filing with Pacer, ECF, and Odyssey.
Generated e Bills to clients; reviewed for accuracy, identified discrepancies. Collaborated to finalize.
Microsoft Office / Outlook / Excel / PowerPoint / Word / Nuance / SharePoint/ Teams / MyCase legal software / Zoom / Social Media. Operating systems.
Client screening / intakes.
Laison between clients and attorney.
Addressing client questions and concerns.
Obtaining feedback from clients served to ensure final positive outcomes.
Knowledge of HIPPA rules/ regulations / guidelines.
Screening potential employees. Receiving resumes. Training.
Family Law * Estate Planning * Criminal/Traffic * Debt Collections Defense
EDUCATION
Associate in arts in Business Management
Ashford University – Clinton, IA Online Studies
September 2009 to April 2012
ASSESSMENTS
Recruiting - Highly Proficient
Work style: Reliability - Expert
Data entry: Attention to detail - Expert
Working with MS Word documents - Highly Proficient
Customer focus & orientation - Expert
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