Morgan Hamilton

Murfreesboro, TN

615-***-****

ad3deo@r.postjobfree.com

Seeking a position with a stable and respected organization that will offer me the platform to develop a new skill set while utilizing my strong organizational, time management, and exceptional people skills.

Work Experience:

Randstad Staffing- Member Service Specialist (contract) 10/23-Current

Assisted members at Middle Tennessee Electric with their Electric bill needs. Processed payments, set payment arrangements and inited/set up electric services.

Eversana- Program Specialist III (WFH/contract) 02/2023 – 10/2023

Processed medication technical complaint cases created via inbound call, email, ChatBot or through a external program. Completed follow up tasks for the cases, contacting patients and reports directly.

ChartSpan - Patient Care Coordinator (WFH) 07/2021 - 09/2022

Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

Worked closely with patients to deliver excellent and direct individualized patient care.

Delivered excellent patient experiences and direct care.

Maintained confidentiality of patient data and condition to safeguard health information.

Worked with patients to schedule tests and procedures.

Worked with patients and families to develop future plans and discuss care actions.

Monitored ongoing care and proactively corrected problems.

Facilitated communication between hospital departments.

Abacus Staffing Agency / FedEx - Shipping and Receiving Clerk (Contract)

Murfreesboro, TN 10/2020 - 07/2021

Compared shipping orders and invoices against contents received to verify accuracy.

Regularly reviewed invoices and double-checked orders.

Recorded regular progress and issues with products.

Coordinated warehouse organization scheme and product placements.

Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Amazon - Delivery Driver (Contract)

Laverne, TN 01/2020 - 09/2020

Completed on-time deliveries by choosing best and most efficient routes.

Operated vehicle safely in highly congested areas with no traffic violations.

Completed rush deliveries on tight timetables to satisfy customer needs.

Delivered packages to customer doorsteps and business offices.

Touchstone Medical Imaging - Billing Office Assistant

Franklin, TN 09/2018 - 01/2020

Completed clerical tasks such as filing, copying and distributing mail. Interacted with customers by phone, email or in-person to provide information.

Delivered clerical support by handling range of routine and special requirements.

Developed correspondence letters, memos and emails.

Verified accuracy of business records by consistently updating customer

Information.

Smile Direct Club - Print Technician

Antioch, TN 03/2018 - 09/2018

Imported electronic or print files using software used to make invisible teeth aligners.

Performed close alignment or registration of double and single flats to sensitized plates to produce composite images.

Worked closely with team members to maintain high standards of quality and encourage repeat business.

Used proportion wheels to scale copy for reductions and enlargements. Implemented the use to tools to shape invisible teeth aligners as needed.

Gateway Urgent Care - Medical Biller and Coder / Externship

Murfreesboro, TN 08/2017 - 09/2017

Communicated with insurance providers to resolve denied claims and

resubmitted.

Posted payments and collections on regular basis.

Filed and updated patient information and medical records.

Collected payments and applied to patient accounts.

Reviewed patient records, identified medical codes and created invoices for

billing purposes.

Prepared billing statements for patients and verified correct diagnostic coding.

Adhered to established standards to safeguard patients' health information.

Reviewed patient diagnosis codes to verify accuracy and completeness.

Education:

Allied Health Careers Institute

Murfreesboro, TN 08/2017

Medical Billing & Coding Certificate

Skills:

Insurance Practices

Customer Service

Claim Processing

Patient Rapport

Patient Care Coordination

Communicating to Patients and Families

Caring and Empathetic

Medical Data Collection

Payment Collection

Medical Terminology

Healthcare Operations

Database Search and Data Entry Skills

Appointment Scheduling

Calm and Effective Under Pressure

Time Management

HIPAA Compliance

EMR Systems

Office Supplies and Inventory

Clerical and Filing Support

Punctual and Hardworking

Contact this candidate