Dejia Lacy CPT - Phlebotomy Technician

Peoria, IL 346-***-**** ad3ddu@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and service-oriented professional with a solid background in cashiering, customer service, and food service, poised to transition into a phlebotomy technician role. With a strong foundation in delivering exceptional customer experiences, I possess excellent interpersonal skills and a keen attention to detail. Known for maintaining a high level of accuracy and efficiency in fast-paced environments, I am committed to providing compassionate and skilled patient care. Equipped with a comprehensive understanding of safety protocols and industry best practices, I am ready to leverage my diverse skill set to excel as a phlebotomy technician and contribute to the success of the healthcare team.

PROFESSIONAL SKILLS

• Recognize the importance of infection control and safety compliance with diagnostic testing

• Identify proper organization and utilization of specimen collection equipment and supplies

• Understand blood and non-blood collections, handling, transport and processing

• Knowledge of medical terminology, disease processes, anatomy, and physiology

• Understand the responsibilities of patient care and monitoring, safety, and compliance

• Appreciate the role of HIPAA, OSHA, COLA and CLIA-waived testing

• Collect blood and non-blood specimens for testing and analyzing in a clinical laboratory

• Effectively communicate with patients, doctors, and medical staff efficiently and understand the importance of bedside manner

• Verify patients’ identity to ensure proper labeling of specimens and entry of information into a database

• Assemble and maintain equipment such as needles and specimen containers

• Exercise emotional intelligence, self-management and interpersonal skills

• Enhance the patient care experience with successful interactions and patient satisfaction

• Maintain solution-oriented conversations, manage conflict and build self-confidence EDUCATION

MedCerts Livonia, MI May 2023 – June 2023

Phlebotomy Technician Program: NHA - CPT Certified (In Progress) PROFESSIONAL EXPERIENCE

Family Dollar Peoria, IL 2023 – 2023

Crew Member

• Assisted customers with their shopping needs

• Ensured customer satisfaction by addressing any issues or concerns quickly and efficiently offering solutions or alternatives

• Maintained store cleanliness and organization ensuring a safe and positive shopping experience Urban Bird Hot Chicken - 1960 Houston, TX 2022 – 2022 Crew Member

• Took customer orders accurately and efficiently

• Provided excellent customer service by responding to customers with friendly, attentive, and responsive service

• Ensured customer satisfaction with quality food that was delicious and visually appealing Esther’s Cajun Café and Soulfood Houston, TX 2021 – 2021 Crew Member

• Prioritized customer satisfaction by delivering a memorable dining experience through attentive service, anticipated needs, and promptly addressed concerns or requests

• Maintained a clean, organized, and welcoming environment, ensuring tables were promptly cleared, floors were clean, and restrooms were well maintained

• Engaged with customers, fostered positive interactions and went to the extra mile to ensure happiness Walmart, Tomball and 249 Houston, TX 2020 – 2021 Service Desk Manager Trainee / Cashier

• Trained new hires to execute efficient checkout processes, reduced wait times and ensured timely customer transactions

• Educated employees on handling customer returns effectively, provided swift and satisfactory resolutions

• Fostered a customer-centric mindset, empowered new hires to deliver exceptional service while maintaining efficient checkout operations

Little Caesars, 249 Houston, TX 2019 – 2020

Cashier / Cook

• Efficiently processed transactions and maintained an organized checkout area

• Prepared food accurately and catered to customer preferences

• Minimized wait times and provided exceptional customer service Rodeo Houston, Minute Maid Park Houston, TX 2019 – 2019 Game Operations

• Oversaw game operations, ensured smooth execution and created an enjoyable experience for all participants

• Engaged with players to ensure their enjoyment, offered assistance and guidance as needed during game activities

• Fostered a positive and lively atmosphere by actively promoting fun and excitement throughout the gaming environment

WingStop Houston, TX 2019 – 2019

Crew Member

• Skillfully handled the front-end operations, including checkout and order processing, ensuring seamless transactions and timely service

• Proactively engaged with customers to ensure their satisfaction, promptly addressed any concers or requests to enhance their dining experience

• Contributed to maintaining high-quality food standards by closely monitoring food preparation, following recipes diligently, and consistently delivering flavorful meals that meet customer expectations

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