PATRICIA FOLASA

ad3ddn@r.postjobfree.com ad3ddn@r.postjobfree.com ad3ddn@r.postjobfree.com

253-***-**** University Place, WA 98467

Summary

Patient Access Representative III/ Medical Assistant Phlebotomist Certification is to demonstrate competency in patient care, documentation, effective communication, and collaboration with other health professionals. Strategic team players, skilled in training, health records, and delivering excellent customer service.

Skills

Certified Medical Assistant (2008)

Medical Assistant Phlebotomist Certification PC 60799668

Vitals, collect blood samples test.

Insurance Benefits / Referrals / Authorization

Scheduling

Trainer

Customer Service

Effective verbal & written communication

Knowledge of HIPPA Regulation

Care Plan Management

Administration

Computer Skills (Word Excel Outlook & EPIC

60-80 inbound & Outbound Calls

Experience

St Joseph MedicalCenter Tacoma

Patient Access Rep II/III Per Diem

Main Admitting /Outpatient Therapy Dept

01/05/23- Present

State Of Washington Tacoma, WA

Home Care Provider (Mother)

02/2014 – 08/2022

Greeting customers and providing complete full patient registration.

Provide customer service, adhere to financial and cash control policies and procedures.

Explain and secures hospital and patient legal forms (Advance Directives, Conditions of Services, Consent for treatment, Important message from Medicare, EMTALA, etc.

Scan protected health information, create, and file patient information packets/folders for upcoming hospital services.

Assist with scheduling diagnostic procedures.

Enter data in scheduling system, provide customer with appointment instructions, other tasks as needed.

Secures medical necessity checks/verification in accordance with Medicare & Medicaid services, verifies insurance, benefits, coverage, and eligibility.

Obtain authorizations for scheduled & unscheduled hospital services.

Secure outpatients visit notification to payors.

Having patient relationships and accommodate all patient’s needs.

Assist with scheduling and coordinating post discharge care for patients.

Work with other depts Nutrition, Coumadin, and Heart Center

Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support.

Assisted with client personal care needs to foster independence and well-being.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Tracked and reported clients' progress based on observations and conversations.

Maintained clean and well-organized environment for client happiness and safety.

Dressed, groomed, and fed patients with limited physical abilities to support basic needs.

Helped clients stay happy and healthy by providing mental and emotional support.

Helped clients with personal needs from exercise to bathing and personal grooming.

Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support.

Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Tracked and reported clients' progress based on observations and conversations.

Supervised medication administration, personal hygiene, and other activities of daily living.

Followed care plan and directions to administer medications.

Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.

Watson Pharmaceuticals Corona, CA Department Coordinator

01/20010 – 01/2014

● Provide administrative support, responsible for day-to-day operations

● Well-versed in Insurance verification, maintain and updating patient chart

● Proficient with Microsoft (Word, Excel, Outlook) can type 75 wpm

● Utilized multi-phone lines, various computer systems and dual monitors

● Conduct and arrange meetings for sales, schedule deliveries

● Responsible for maintaining records and organizing database

● Ensure customer service is consistent and above beyond customers

Corona Regional Medical Center Corona Ca Certified Medical Assistant / Phlebotomy 1//2005 – 12/2009

Processed and produced ER, OR and portable x-ray information to assist diagnosis.

Batch-scanned and indexed patient charts to improve data availability while maintaining security.

Performed, validated, and reported laboratory tests for prognosis, diagnosis, treatment, and research.

Partnered with healthcare and administrative staff to create patient-centered, inviting, and supportive environment for patients and families.

Followed all principles of asepsis and infection control to meet patient safety guidelines.

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.

Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.

Completed basic physical assessments of clinic patients to provide optimal care.

Contributed to office operations by triaging patients by severity of medical complaint.

Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.

Contacted pharmacies to submit and refill patients' prescriptions.

Organized charts, documents and supplies to maintain team productivity.

Interviewed patients to verify information, record medical history and confirm purpose of visit.

Educated patients about medications, procedures, and physician's instructions.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Scheduled appointments for patients via phone and in person.

Assessed, documented, and monitored vital signs for patients within outpatient setting.

LBJ Tropical Medical Center AS

Medical Assistant

02/2000 – 12/2004

Obtained client medical history, medication, and symptoms.

Explain treatment procedures to patients.

Preparing patients for examinations,

Assisting the physician during examinations

Collecting and preparing laboratory specimens

Record patient demographic and personal information

Measure vital signs and blood pressure.

Give patients injections or medications as directed by physicians.

Call patients for follow up appointments and scheduling.

Call insurance for verifications with insurance Auth/Referrals

Compassion & Caring to all patients.

Passionate helping patients feel more comfortable and accommodate all their needs.

Patient relationship

EDUCATION

Katella High School Anaheim, CA

High School Diploma

06/1986

American Career College Ontario, CA

Certificate of Medical Assistant

06/2008

Honor Roll 2007

Department of Health HIV/AIDS and Hepatitis Education and Training 2009

Bates Technical College Tacoma, WA

Medical Assistant Phlebotomist Certification

09/2017

Completed coursework in Phlebotomist, Certification

HIPAA Certificate Award 2-15-2008

Credential Number: PC 60799668

Expires 09/23/2024

Renewal every 2 years

3.8 GPA

City University of Seattle Seattle, WA

BS Health Administration

Graduation 6/2024 (Current in school)

3.8 GPA

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