Medical Assistant Customer Service
Resume:
PATRICIA FOLASA
**************@**************.*** **************@*****.*** ********.******@*************.***
253-***-**** University Place, WA 98467
Summary
Patient Access Representative III/ Medical Assistant Phlebotomist Certification is to demonstrate competency in patient care, documentation, effective communication, and collaboration with other health professionals. Strategic team players, skilled in training, health records, and delivering excellent customer service.
Skills
Certified Medical Assistant (2008)
Medical Assistant Phlebotomist Certification PC 60799668
Vitals, collect blood samples test.
Insurance Benefits / Referrals / Authorization
Scheduling
Trainer
Customer Service
Effective verbal & written communication
Knowledge of HIPPA Regulation
Care Plan Management
Administration
Computer Skills (Word Excel Outlook & EPIC
60-80 inbound & Outbound Calls
Experience
St Joseph MedicalCenter Tacoma
Patient Access Rep II/III Per Diem
Main Admitting /Outpatient Therapy Dept
01/05/23- Present
State Of Washington Tacoma, WA
Home Care Provider (Mother)
02/2014 – 08/2022
Greeting customers and providing complete full patient registration.
Provide customer service, adhere to financial and cash control policies and procedures.
Explain and secures hospital and patient legal forms (Advance Directives, Conditions of Services, Consent for treatment, Important message from Medicare, EMTALA, etc.
Scan protected health information, create, and file patient information packets/folders for upcoming hospital services.
Assist with scheduling diagnostic procedures.
Enter data in scheduling system, provide customer with appointment instructions, other tasks as needed.
Secures medical necessity checks/verification in accordance with Medicare & Medicaid services, verifies insurance, benefits, coverage, and eligibility.
Obtain authorizations for scheduled & unscheduled hospital services.
Secure outpatients visit notification to payors.
Having patient relationships and accommodate all patient’s needs.
Assist with scheduling and coordinating post discharge care for patients.
Work with other depts Nutrition, Coumadin, and Heart Center
Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support.
Assisted with client personal care needs to foster independence and well-being.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Tracked and reported clients' progress based on observations and conversations.
Maintained clean and well-organized environment for client happiness and safety.
Dressed, groomed, and fed patients with limited physical abilities to support basic needs.
Helped clients stay happy and healthy by providing mental and emotional support.
Helped clients with personal needs from exercise to bathing and personal grooming.
Helped transition patient between bed, wheelchair, and automobile to provide safe mobility support.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene, and other activities of daily living.
Followed care plan and directions to administer medications.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Watson Pharmaceuticals Corona, CA Department Coordinator
01/20010 – 01/2014
● Provide administrative support, responsible for day-to-day operations
● Well-versed in Insurance verification, maintain and updating patient chart
● Proficient with Microsoft (Word, Excel, Outlook) can type 75 wpm
● Utilized multi-phone lines, various computer systems and dual monitors
● Conduct and arrange meetings for sales, schedule deliveries
● Responsible for maintaining records and organizing database
● Ensure customer service is consistent and above beyond customers
Corona Regional Medical Center Corona Ca Certified Medical Assistant / Phlebotomy 1//2005 – 12/2009
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Performed, validated, and reported laboratory tests for prognosis, diagnosis, treatment, and research.
Partnered with healthcare and administrative staff to create patient-centered, inviting, and supportive environment for patients and families.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Completed basic physical assessments of clinic patients to provide optimal care.
Contributed to office operations by triaging patients by severity of medical complaint.
Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
Contacted pharmacies to submit and refill patients' prescriptions.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Educated patients about medications, procedures, and physician's instructions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Scheduled appointments for patients via phone and in person.
Assessed, documented, and monitored vital signs for patients within outpatient setting.
LBJ Tropical Medical Center AS
Medical Assistant
02/2000 – 12/2004
Obtained client medical history, medication, and symptoms.
Explain treatment procedures to patients.
Preparing patients for examinations,
Assisting the physician during examinations
Collecting and preparing laboratory specimens
Record patient demographic and personal information
Measure vital signs and blood pressure.
Give patients injections or medications as directed by physicians.
Call patients for follow up appointments and scheduling.
Call insurance for verifications with insurance Auth/Referrals
Compassion & Caring to all patients.
Passionate helping patients feel more comfortable and accommodate all their needs.
Patient relationship
EDUCATION
Katella High School Anaheim, CA
High School Diploma
06/1986
American Career College Ontario, CA
Certificate of Medical Assistant
06/2008
Honor Roll 2007
Department of Health HIV/AIDS and Hepatitis Education and Training 2009
Bates Technical College Tacoma, WA
Medical Assistant Phlebotomist Certification
09/2017
Completed coursework in Phlebotomist, Certification
HIPAA Certificate Award 2-15-2008
Credential Number: PC 60799668
Expires 09/23/2024
Renewal every 2 years
3.8 GPA
City University of Seattle Seattle, WA
BS Health Administration
Graduation 6/2024 (Current in school)
3.8 GPA
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