Brad

McFarlane

AREAS OF EXPERTISE

• Leadership

• Employee Engagement

• Customer Services

• Sales

PERSONAL SKILLS

• Hardworking

• Dedicated

• Loyal

• Reliable

• Cooperative

• Professional

• Calm

REFERENCES

Excellent references available

on request

CONTACT

310-1515 West 2nd Avenue

Vancouver BC V6J 5C5

ad3dda@r.postjobfree.com

PROFILE

Customer Service and Sales Manager Recognized for:

• Leading and developing highly effective sales and service teams

• Driving sales through excellent customer service and building customer loyalty

• Strategic and operational planning, budgeting, and expense control

EXPERIENCE

Retail Store Manager

February 2021- January 15, 2024

The Gourmet Warehouse (housewares and gourmet food store)

• Leading the Service/Sales Team and Frontline cashier group.

• Dealing with customer issues.

• Motivating the team to perform at a high level, maximizing sales and limiting errors on cash processes.

Store Manager

June 2018 – April 30, 2020 (business closed)

DeSerres (National fine art supply store)

• Leading a specialized team of 16 to achieve sales goals of over $2.5 million

• Attracting, developing, and coaching individuals and teams to support business growth, safety, service excellent and positive employee relations

• Management, coordination, oversight and reporting of all store operations through Regional Director based in Montreal

Center Manager

October 2015 – October 3, 2017 (business Closed)

FedEx Office

Leadership of the Richmond shipping and business print center.

• Commended for exceeding sales targets

• Provided consistent and positive customer experience to achieve NPS scores

• Trained and engaged team members to execute production, shipping and retail processes

Sales Operation Manager

February 2014 – August 2015

The TJX Companies Inc., Winners HomeSense

Responsible for people and operational management for this dual store with a sales volume of over $28 million and a staff team of over 90 employees.

• Store performance on track to exceed annual targets Brad

Progressive Sales Leadership

June 1980- October 2012

Sears Canada

Progressed through varied leadership roles including Sales Manager, Store Manager and Inventory and Productivity Manager. Selected Accomplishments:

• Successfully managed retail store sales volumes up to $24 million

• Recognized nationally for excellence in service

• Built highly engaged teams of commission and salaried staff focuses on achieving high levels of customer satisfaction

• Responsible for inventory control, loss prevention and process improvement of

$45 million store

ADDITIONAL EXPERIENCE

Educator and Trainer

Sears Canada. Responsible for the training of all new store associates and the lead staff, trained staff on processes and techniques of selling and service. Seasonal Instructor

University of British Columbia, Vancouver campus, Sessional Course Instructor: School of Human Kinetics, lecture and lab component. Instructor of course: “Team Sports Analysis”. Utilized Team Handball as a model to teach education students how to build effective team dynamics.

EDUCATION

Simon Fraser University

Bachelor of Arts

• Major in Human Kinetics and Physical Geography

PROFESSIONAL DEVELOPMENT

• Level 2 First Aid Certification

• Communication and Cognitive Thinking: SFU Management Program

• Management and Leadership Training:

• Leading with Respect, Code of Ethics, Welcoming Customers with Disabilities

• Managing Change, Conflict Resolution

• Privacy Compliance

• Marketing Compliance

• Health and Safety: hazard Assessment, Incident Investigation, Workplace Inspections, WHIMS

VOLUNTEER EXPERIENCE

• Board Member, Vice President at False Creek Community Centre

Contact this candidate