Customer Service Data Entry

Debra Piatt

Springdale AR ***** *********@*******.*** 479-***-****

SUMMARY OF SKILLS

●Customer Service

●Office Equipment

● Microsoft Office (word, outlook,excel,power point) Data entry, customer service skills

Professional Experience

Serco 04/2017-06/2017

Rogers, AR

GENERAL CLERK II

Worked with health care applications to verify their personal information. Followed written guidelines to do the job correctly.

Decision Point 07/2016-02/2017

Bentonville, AR

Detox Specialist

Checked in new clients, maintained their vitals and dispensed medication when necessary. kept a count of client's medication that they bring with them. checked in medication being delivered from the pharmacy. Also help client to follow the rules of the facility and to listen to their concerns.

Wal-Mart 07/2014-07/2015

Springdale, AR

Associate

Customer Service, helping manage the kiosk so the gasoline pumps are in working order; following up with contacting maintenance. Checking in vendors that are bringing product to replenishment. Cleaning, handling of money, making deposit drops. Working closely with management to make sure that the kiosk manage smoothly, also during extra work that needs to be done without being asked.

PRN Medical Staffing

Springdale, AR 2/2010-09/2011

CNA

Helping with bathing and dressing clients so they can stay in their home *Light housekeeping, along with cooking meals for the client and taking them to their personal doctor’s appointment when necessary.

Northwest Medical Center

Springdale, AR 2/2010-9/2011

Patient care technician

I served on a very busy Medical/Oncology Unit.*Answered patients’ call lights*Turned and repositioned bedridden patients, along or with assistance, to prevent bedsores.*Observed patients conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to the nursing staff.*Fed patients who were unable to feed themselves.* Provided patient care by supplying and emptying bed pans, assisting nursing staff in applying dressings and assisting physical therapy with exercising routines.*Answering phones and directing victors.

TYSON TRANSPORTATION

Springdale, AR 2/2007-9/2009

Distribution Clerk II-III

OS&D clerk for over, short and damaged products. * Verified load discrepancy information from the truck driver*Performed regional customer service notification of product redispersment.* Used decision making skills to determine where to off-load damaged products.* Managed backhaul customers and provide customer communication.*Tracked donation for Tyson and Great Wide.* provided secondary support for claims manager duties when needed.* Tyson system knowledge.

EXPRESS PERSONNEL SERVICES

Springdale, AR 9/2005-9/2006

Clerical

Sent too various jobs with clerical needs.

CAREMARK

Lee’s Summit, MO 4/2004-9/2005

Customer Service Reprehensive

Conferred with customers by telephone to provide information about products and services, to take orders, cancel accounts, or to obtain details of complaints. * Referred unresolved customer grievances to designed department for further investigation.*Completed contract forms, prepared change of address records and issue service to discontinued orders,using computer.* Knowledge of all in bound call center issues and related resolution. *Provided customer communication in various health care plans. * Assisted in completion of mail pharmaceutical orders, enabling patients to receive needed medicine in a timely manner.*Received excessive training on programs available to new clients.

Interstate INN, Blue Springs

Blue Springs, MO 1/2003-9/2004

Front Desk Clerk

My position required that I greet, register and assign rooms to guests of the hotel. * Verified customers’ credit cards and establishing how the customer would pay for their accommodations.* Make and confirm reservations.* Kept records of rooms availability and guests’ accounts, manually or using a computer.* Recorded guest comments or complaints, referring customers to managers as necessary.* Transmitted and received messages, using telephones or telephone switchboards.*Advised housekeeping staff when rooms have been vacated and are ready for cleaning.* Answer inquires pertaining to hotel services, guest registration and travel directions or recommendations regarding shopping, dining or entertainment. *Cleaned and maintained lobby and common areas. Also restocking supplies and watering plants. * Prepared basic food service, such as setting up continental breakfast, coffee and tea supplies. *Dated, stamped, and sorted incoming mail and messages.

Wendy’s

Springdale, AR 9/2001-8/2003

Assistant Manager

Monitored food preparation methods, portion size, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.* Counted money and make bank deposits.*Investigated and resolved complaints regarding food quality, service or accommodations. *Scheduled staff hours and assigned duties. * Performed some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. * Trained new employees. *Completed daily reports.

Education

University of Phoenix

Rogers, AR 6/2011-present

●Health Care Administration and Management, 127 credit hours

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