Customer Service Representative
Resume:
Diane Wiertzema
Sauk Rapids, MN
ad3dd7@r.postjobfree.com
I am looking for opportunities where I can grow and advance in my career. I feel I would bring experience and knowledge while being open to learning new processes and jobs. I would like to take the time to thank you for looking at my resume and considering me for a position with your company. Work Experience
Customer Service Representative
Liberty Bank MN - Saint Cloud, MN
November 2020 to Present
Open teller line for daily business, send reports daily to upper management, provide customer service by performing simple deposit/withdrawal transactions and also more in depth transactions which include opening and closing CD’s, opening and closing checking and savings accounts, some experience in business accounts, trust accounts, and estate accounts. I also balance drawer numerous times daily, scan work into system to be processed, scan and put together loan files and deposit accounts, answer phones and connect them to the correct areas, ensure that all processes are completed correctly and information gathered and reported when necessary, balance ATM weekly, and assist customers with fraud, changing information on accounts, and adding signers or beneficiaries to accounts. Assistant Manager Retail
Walmart - Sartell, MN
November 1999 to October 2020
I worked in numerous Walmarts over the almost 21 years including Worthington,MN and Spencer, IA and ending at Sartell, MN. Duties include providing customer service by assisting customers in finding merchandise, assisting with firearm sales, cutting fabric, mixing paint, and cashiering. I also was the Assistant Manger over the Vision Center and Photo Center when those Specialty areas had their own managers. I ensured all trucks were unloaded and merchandise stocked in a timely manner. I was certified in operating power equipment to unload trucks and assist customers by getting merchandise off pallets in the steel for them. I assisted with daily deposits and receiving cash shipments weekly. I merchandised freight out on the floor by creating seasonal features to ensure sales and push freight out of backroom. I assisted with hiring and terminating of associates. I followed up with associates and had crucial conversations with those underperforming. I was a key carrier and also assisted in responding to management calls.
Teller/Administrative Assistant
Wells Fargo Bank - Worthington, MN
May 1995 to November 1999
Customer service - assist customers with daily transactions, balance drawer Answer multi line phone and direct calls to correct people/areas, type loan letters/agreements for bankers and President of bank from dictation, file loan folders, ensure mail is ready for pickup and sort and deliver incoming mail to appropriate areas, customer contact when they entered the bank Education
College in Psychology/Sociology
Southwest State University - Marshall, MN
August 1990 to May 1991
College in Psychology/Sociology
College of St Benedict - Saint Joseph, MN
August 1989 to May 1990
Skills
• Freight Experience
• Assistant Manager Experience
• Merchandising
• Human Resources
• Store Management Experience
• Multi-line Phone Systems
• Payroll
• Administrative Experience
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