BLESSING IGENE

ad3dd0@r.postjobfree.com Cell 713-***-****

SUMMARY

Project Manager with valuable experience in managing enterprise-wide software and infrastructure projects, on time, scope and within budget resulting in improved business operations and ROI. Revamped business processes to reduce operating costs for inventory management and allocation. Cost savings through process automation. Specialize in team/relationship management, implementation of best practices, continuous improvement, problem resolution, effective collaboration, and stakeholder engagement.

Software project management

Infrastructure project management

ServiceNow Administrator

SuiteCRM Administrator

Release management

Communication management

Risk/Change management

Vendor/Client management

Quality Control/Assurance

Finance/Invoice automation

Agile/Waterfall methodology

PROFESSIONAL EXPERIENCE

UnitedHealth Group (WellMed Medical Management, Inc.) September 2021 – Present

Sr. IT Project Manager

Leading various acquisition, new build, relocation, renovation, and decommission of IT infrastructure projects.

Managing the migration effort of acquired clinic’s EMR, to our EMR system.

Managing multiple teams, service providers, vendors, and customers to the success of my projects.

Managing the Business System Analysts efforts on our EMR application through go-live.

Plan and manage infrastructure delivery, data migration/integrations, and rollout of healthcare EMR applications.

Resolving issues, creating project plans, ensure project status reports are shared with all stakeholders,

Work closely with architects, engineers, contractors, vendors cabling effort, racking/stacking of network equipment, and troubleshooting issues encountered.

Creating/managing project charter, project budget, and closely monitoring expenses and variances, to ensure my project stays within cost.

Managing communication with leadership, internal and external stakeholders.

Managing network cutover, and test & turn up, failover testing, voice cutover, all testing efforts.

Managing communication with desktop support and technicians about circuits, cabling, routers, switches, network equipment etc.

Real estate projects – New Build, Renovation, Relocation, Staff Move, Consolidation, De-Novo, Fold-In.

End to end project planning and management, ensuring projects are delivered successfully, within scope, time, and cost.

Empyrean Benefit Solutions

Project Manager May 2019 – September 2021

Managing software development project on standardization of files data exchange between all parties;

Managing mobile application software development tool as a leading brand by improving user ecommerce experience, personalize customers experience, user friendly application and product support;

Managing platform migration projects, new client implementation, clients network splits and client merger initiatives;

Gathering requirements for Business Intelligence team to build SSIS packages to run finance automation jobs, and manage post roll out operations, new clients invoice configurations and ongoing application enhancement;

Managing business owner requirements/expectations, product development through delivery of value to business;

Managing monthly project status reporting to governance committee and weekly/bi-weekly to team members;

Quality assurance for new and existing applications – Write test cases, test, validate and request CAB approval;

Drive business value by managing ongoing SuiteCRM application and finance Automation endeavors;

Managing requirement gathering by collaborating with stakeholders, and evaluate BRDs to ensure all requirements are captured and well defined for new client financial setup for finance automation, and get sign-off;

Validate SOW data against customer’s invoice charges from internal teams, vendors and contractors;

Managing change processes, release processes through all environments, including testing and deployment;

Managing project issues/risks, assessing financial impact and closely monitoring approved change activities;

Managing new client implementation and existing client platform conversion in various Enterprise Data Warehouse systems such as invoice automation, case management, and ticketing system;

Identifying areas for improvement, working closely with teams to integrate process change;

Engaging stakeholders by maintaining clear communication and transparency through weekly and bi-weekly status meetings in order to quickly react to issues, and keep the projects on track;

Generate SuiteCRM Ad Hoc processes, trouble shoot to resolve issues, and generate report for analysis;

Analyzing data into actionable information to drive improvement, operations processes and increase revenue;

Identifying areas for improvement, working closely with teams to integrate process change;

Tracking the progress of new client implementation and existing client platform conversion in Enterprise Data Warehouse systems to ensure on time completion/success of the implementation and conversion;

Track to ensure monthly finance files are accurate/ready for processing by Enterprise Data Warehouse systems;

Managing ongoing SuiteCRM business intelligence enhancement to eliminate system case management issues;

Work closely with team members to ensure projects are in adherence to time, quality and cost.

IT PMO Project Specialist

SavaSeniorCare July 2015 – April 2019

Managed end to end enterprise-wide Software Implementation, IT Infrastructure, Acquisition/Conversion projects without sacrificing project quality and goals;

Managed enterprise-wide Windows 10 migration project and office 365 deployment across all business units;

Managed across all business unit conversions from CareTracker to PointClickCare (PCC), ROX to Rehab Optima (RO), communication, rollout, training and maintenance;

Collaborated with stakeholders to define scope, goals, and deliverables and ensure sign-off on requirements;

Managed enterprise infrastructure equipment deployments - Upgrades, Hardware procurement/deployment, Servers, Switches - HP to Cisco, Routers - FortiNet Fortigate to Palo Alto, Email – Lotus to Outlook, Wireless Access Point and EOL devices;

Managed implementation of our Heat ticketing system to a new ticketing system known as Service Central.

Created project level documentation and workflow, processes and procedures to standardize projects;

Managed ZenWorks, Active Directory, Citrix XenMobile ios updates, and Asset Management updates, and evaluating functional, break-fix and decommissioned assets for management decision;

Maintained transparency and clear communication through daily standups, and conduct meetings to capture lessons learned and areas for continuous improvement;

Managed vendor selection, contracts, adherence, and quality delivery, protocols/solutions to engage vendor hosting and roll-off activities;

Managed project issues/risks, monitoring approved change activities and ensuring project stays within budget;

Analyzed data into actionable information to drive improvement, operations processes and increase revenue;

Facilitated software development from analysis, testing, implementation, training, operation and maintenance;

Collaborated with stakeholders to define scope, goals, deliverables and Acceptance Criteria for sign-off;

Worked closely with team members ensuring set timelines are adhered to in order to keep the project on track;

Managed vendor’s adherence and ensured first article inspection on configured devices before shipment;

Analyzed data into actionable information to drive improvement, operations processes and increase revenue;

Managed timelines, remove impediments, prevent work blockage, enabling teams meet set deadlines;

Maintained transparency and clear communication through daily standup meetings, addressing/resolving issues;

Managed quality assurance activities such as checklists, process standards and documentation, communication, change and risk activities;

Point-of-contact for all issues concerning assigned teams, either by working through technical or process issues independently or by coordinating additional IT support teams as necessary;

Organized end user navigation, features and functionality of new applications training and adoption plans.

Production Project Manager

J&B Fasteners LP August 2012 – June 2015

Managed project coordination that resulted in improved systems, increased production and decreased expenses;

Managed IT implementation engaging all direct and indirect stakeholders throughout project life cycle;

Managed migration projects from Windows XP to Windows 7, and from Access to Traverse;

Proactively managed Change Management deliverables and activities by identifying potential crises and devise contingency plan

Managed transparent communication for all stakeholders by ensuring project statuses are updated;

Project Cost Control – Ensure correct charge codes are assigned to projects/tasks for appropriate billing;

Facilitated daily stand up with all stakeholders to communicate past, present and future work to be done;

Mentored and trained operational and IT teams to execute work with an Agile mind set, resulting in customer satisfaction, and increased ROI;

Encouraged swarming as a team to resolve impediments and blockers;

Create Bill of Material (BOM) itemizing specific tasks per order of priority to execute projects;

Managed resources issues by active listening, support, training, and resolve team conflict by getting to the core issue, and selecting a better resolution;

Generated project status report for upper management, on project phase, milestones and issues/risks;

Promoted continuous improvement, governance, by performing project audit/review, and archive lessons-learned;

Managed E2E operations from resources, deliverables, schedules, communication, reports, issues/risks, and ensuring a go at the Go/No-Go stage;

Worked with multiple vendors, contractors, project stakeholders, and documented related project activities;

Evaluated risk impact, documented contingency plans, and escalated possible deviation from project plan;

Maintained strong communication relationships with stakeholders, and ensured performance metrics are clearly communicated;

Prevented operational delays by reviewing production/operation reports, resolved operational, manufacturing; maintenance, safety and employee issues to cut costs, and meet deadline;

Created and maintained project management artifacts in repository throughout lifecycle of engagement;

Ensure project KPI’s are met, in compliance with policy, process and procedure, as well as scope and cost;

Utilized strategic analysis to find ways to improve the safety, quality, effectiveness, and efficiency of processes related to product realization to maximize output, minimize cost, and support project/organization objectives.

Metallurgical/QC Manager

J&B Fasteners LP December 2008 – August 2012

Performed MP and LP examinations, inspected manufactured/purchased parts, performed all in-house heat treat (Quench, Temper, Stress Relieve), hardness, tensile, Charpy, proof load, and PMI test, ASME/ASTM requirements and per customers specifications/drawings;

Ensured scheduled calibration of inspection, measuring and testing equipment are complete by the required due dates, and procured inspection items;

Performed dimensional inspection on machined parts per drawings with reports;

Generated non-conformance reports, investigate root cause, and issue corrective action to ensure the QMS system is being effectively used;

Constantly exceeded customer’s expectation and increased profit by applying Lean six sigma principles of continuous improvement, waste elimination, quality products/services, fixing root causes, and motivate staff by rewards;

Inspected parts from vendors, and verified supplied Mill Test Reports (MTRs) adhere to required specifications;

Managed daily Quality Control operations, and eliminating employee mistakes by enforcing set standards, policies, and regulations.

Proactively managed production operations from Metallurgical department, to Machine shop, Coating shop and the warehouse, and ensured adequate training of employees.

EDUCATION

Postgraduate - Public Administration (2002 - 2003) Lagos State University

BS in Accounting and Finance (1995 - 1999) Lagos State Polytechnic

CERTIFICATIONS

AWS Cloud Practitioner (In Training)

CRISC (Trained 2023)

ServiceNow Certified System Administrator (Trained 2022)

PMP® Certification (2022)

ITIL® v4 Foundation Certification (2022)

CSM® - Certified Scrum Master (2018)

Software Skills: MS Office suite, MS Project, JIRA, Float, Smartsheet, ServiceNow, RPA, Atlassian Confluence, Traverse, Splunk, MS SharePoint, Midaxo, TFS, MS Visio, OneNote, Heat and Mantis.

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