Lauren Ritchie

ad3dcp@r.postjobfree.com 661-***-**** Agua Dulce, CA

WORK EXPERIENCE

Kitchen Staff/Cashier - July 2023 to December 2023 Big Mouth Pizza - Agua Dulce, CA

Core responsibilities: Food preparation, food handling safety, and alcohol service protocol, janitorial duties, customer service, cash handling and cashier duties, phone etiquette, food delivery. Customer Care Champion - January 2023 to July 2023 Property Management Professionals - Valencia, CA

Core responsibilities: Answering inbound calls and emails from homeowners in regard to their HOA board rules and regulations for over 250 properties. Processing requests for repairs, community information, architectural applications, billing, governing documents, insurance certification, etc.

Learn 4 Life Schools - May 2022 - September 2022

Student Relations Technician - Pacoima, CA

Coreresponsibilities;As a student relations technician I am responsible for obtaining referrals from school counselors for each individual student, obtaining and verifying signed contracts for continuity, updating and maintaining current student files with contact information, keeping track, verifying, and archiving student’s work and grades, verbal/written communication with students, parents, and teachers to resolve issues or answer questions. o Assigned to a singular location which includes hundreds of students, and also providing additional support to other locations when required to meet deadlines.

o Due to the efficiency of my work I am often lent to complete tasks when other employees fail to meet the standard. Chapel of the Valley Mortuary and Crematory - July 2015 – August 2021 Crematory Manager and Mortician Assistant - Palmdale, CA

Core responsibilities; Dressing, cosmetizing, and casketing of decedents. Preparing deceased individuals for the cremation process, performing the cremation process from start to finish, and all required paperwork. On-call pricing and dispatch nights and weekends. Transportation of decedents. Orchestrating and carrying out funeral and graveside services. Strong written and verbal communication. o Maintaining location to meet the required standards in order to pass yearly state inspections by ensuring cleanliness, administrative organization, and discretion of highly sensitive information and materials. o Meeting deadlines and time constraints.

o Social media and website management. Creating personalized memorial gifts for clients. Red Wing Shoe Company - September 2012 – July 2015 Retail Sales Associate and Trainer - Oxnard, Torrance, Covina, Upland, Commerce, Corona, Long Beach, Pasadena, Burbank, Granada Hills, Valencia,, CA

Coreresponsibilities;Boutique style personal fit specialist and retail sales associate. Administrative tasks including, bank deposits, accounts payable and receivable, document filing, developing training materials. Monthly inventory. In house shoe repair. Strong written and verbal communication. Maintaining store cleanliness. Interior design and layout conception for existing, new, or renovated locations. Hyper-focus placed on customer service. Obtaining account leads and acquisitions. o Lent to various locations in Southern California to refresh and raise standards of service for other sales associates. o One of three non-managerial associates nationwide to be selected to attend initial on-board training in Minnesota when a new software and operating system was developed and introduced into every location. Upon completion of that training I was sent to multiple locations, including some franchise stores, to act as trainer and ambassador for that new system.

EDUCATION

Lancaster High School - Graduation June 2004

High School Diploma (General Education) - Lancaster, CA SKILLS

Microsoft suite, Windows, Excel, Outlook, Data entry, Excellent written and verbal communication, Attention to detail, Organization, Time management, Problem solving, Team-player, Motivated self-starter, Technologically savvy, Sales, Public speaking, Planning, Scheduling, Customer Service, Marketing, Reliable, Responsible.