Customer Service Quality Assurance
Resume:
TIFFANY BRYAN
SKILLS
• GPS Navigation
• Physical Stamina
• Load Securing
• Route Planning
• Conflict Resolution
• Inventory Management
• Problem Solving
• Record Keeping
• Time Management
• Deadline Adherence
• Attention to Detail
• Customer Service
• Quality Assurance
• Order Picking and Processing
• Dependable and Reliable
• Logistics Knowledge
• Stocking and Inventory
• Heavy Lifting
Flexibility in adapting to changing
work conditions
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• Quick learner in new environments
• Service-oriented mindset
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. PROFESSIONAL EXPERIENCE
September 2023 - Current
Delivery Associate 29eleven (amazon Dsp DDF4), Mansfield, TX March 2014 - Current
Manager Chicken Express, Kennedale, TX
Enhanced delivery efficiency by optimizing route planning and time management.
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Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
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Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
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Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
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Collaborated with team members to meet tight deadlines during peak delivery periods.
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Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
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Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
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Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
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Increased team productivity by implementing streamlined processes and effective communication strategies.
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Achieved departmental goals by developing and executing strategic plans and performance metrics.
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Reduced operational costs through comprehensive process improvement initiatives and resource management.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
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Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
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CONTACT
Alvarado, TX 76009
ad3dcn@r.postjobfree.com
November 2018 - September 2023
Warehouse Shipper Mouser Electronics, Mansfield, TX January 2013 - February 2014
Cashier Dollar Tree, Arlington, TX
• Accomplished multiple tasks within established timeframes. Controlled costs to keep business operating within budget and increase profits.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
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Reduced order processing time with diligent organization of products and accurate documentation.
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Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
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Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
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Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
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Contributed to reducing product damage by properly packing items and securing them for transport.
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Managed inventory control, verifying quantities received against invoices and updating system records accordingly.
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Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
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Trained new employees on warehouse procedures, ensuring efficient integration into the team while maintaining high productivity levels.
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Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
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Enhanced customer satisfaction by providing efficient and accurate cash transactions.
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Streamlined checkout process for increased efficiency and reduced waiting times.
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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
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• Worked flexible schedule and extra shifts to meet business needs. EDUCATION
High School Diploma
Mansfield Legacy High School, Mansfield, TX
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