Vyolet Cirko

** **** ****** ****** ******* Islip, NY 11722 • 631-***-**** • ad3dcj@r.postjobfree.com

PROFILE: Skilled Administrative support specialist with 9 years of experience providing full office support. Over 20yrs experience in Health Field settings. Creative problem solving with the ability to motivate, resolve conflict, improve morale. Handled multiple tasks simultaneously in a demanding environment. Continuously meets or exceeds the companies mandated quota by utilizing courteous and professional communications with clients, coworkers, vendors, and partners.

EDUCATION:

LIEOC – Farmingdale State College Farmingdale, NY Brentwood, NY Certificate – Administrative Assistant 2017 •

WORK EXPERIENCE:

Truesource LLC July 2019 - Present

Customer Service Representative

Provide customer service phone support relating to Facilities Services operations

Track and assist in resolution of customer issues through follow-up conversations with affiliates and customers

Schedule service calls and Planned Maintenance (PM) activities with affiliates and customers

Work with identified affiliates to ensure work is completed timely and within customer expectations Communicate updates to customers at both local, regional, and national levels through a variety of channels

Document calls and issue/update work orders as necessary

Interact with other departments and teams to ensure services are met

Promote professionalism, positive corporate image, and enthusiasm when dealing with customers and affiliates

Work effectively in a team environment, communicate with other employees, and promote a positive work ethic

Prioritize work to meet or exceed established performance standards

Stonybrook University Hospital Stonybrook, NY

Nursing Station Clerk/NSC 18N September 2021-February 2022

Orient patient and/or family to unit, providing general information regarding the room, unit and hospital and serve as a contact person to patients and families.

Give information on patient condition within existing policies, and direct visitors to the appropriate locations.

Process physicians' orders by recording written orders in charts, Kardex, flag sheets, or directly into a computer file after review by a Registered Nurse; and by filling out medication tickets and pharmacy requisitions.

Receive new admissions. Prepare and maintain patient charts, daily log and clinic log.

Broadridge/ Randstad USA, LLC Edgewood, NY

Warehouse Administrative Assistant April 2019 - June 2019

Customer Service Representative

Auditing of financial mailings prior to QC.

Reporting of financial/inventory data.

Build and maintain complex Excel trackers and spreadsheets.

Use of Outlook calendar, email, and document management.

Assist area supervisor in tracking work progress and building work schedules.

Coordinate with print operators and coordinators to record and track incoming work.

Broadridge/ Randstad USA, LLC Edgewood, NY

Financial Consultant May 2018 – April 2019

Provide support to TA Data Audit department under the direction of Alicia James.

Provide the TA Data audit department with precise validations of account maintenance.

Responsible and accountable for the quality, accuracy, and security of confidential account information.

Responsible for validating shareholder requests are entered properly into department database.

Responsible for ensuring each account is updated in a timely matter and without error.

Obligated to accurately report errors made in shareholders accounts.

Vyolet Cirko

36 East Locust Street Central Islip, NY 11722 • 631-***-**** • ad3dcj@r.postjobfree.com

Broadridge/ Randstad USA, LLC Edgewood, NY

Secretary Oct 2018 – April 2019

Supply secretarial relief for financial institution under the direction of Kathleen Moran.

Answered calls from clients, shareholders, and vendors accurately and with professionalism.

Distributed calls per requests from clients, shareholders, and vendors to appropriate

designations.

Greet each visitor, employee, and vendor with a friendly gesture and representation of the company.

Provided internal directions to vendors, clients, and visitors.

Processed each visitor while assuring security measures were followed.

Broadridge/ Randstad USA, LLC Edgewood, NY

Client Service Administrative Assistant Dec 2017 - May 2018

Provide administrative support to CPS/DPG card creation team under the direction of Steven Velasquez

Develop spreadsheets for tracking gold client accounts and clients with multiple accounts.

Responsible and accountable for the quality, accuracy, and security of confidential account information.

Responsible for sending out daily time sensitive reports and correspondence to management, floor leaders, and team members.

Consistently and accurately performing verifications of client’s requests for proxy card type.

Maintain professional communication with RA’s to obtain information needed to process proxy card requests via internal and external emails.

Apply the ability to differentiate the type of cards requested by clients through emails.

Assure ongoing compliance with quality and departmental regulatory requirements.

Fulfill requests by proof readers for files needed for card creation via email.

Maintain constant support to administrative team in India.

Suffolk County Department of Labor Ronkonkoma, NY

Clark typist/ Temporary Oct 2010 – Dec 2010

Provide clerical support for Department of Housing under the direction of Susan Westergaurd

Perform clerical functions, including input and retrieval of documents in computer programs.

Perform reception functions including in person and over the telephone.

Complete shelter request forms, organize and maintain client files.

Complete daily data entry to ensure update of client accounts

TECHNOLOGY SKILLS:

Microsoft Word, Excel, Access, and Outlook Inform Office and Record Management

Database Management Transtar Executive Support

Akkadian Console Program One Note Business Writing

Professional Communication PostEdge Customer Service and Relations

Cisco IP Phone and Web Ex Mail Services Workflow

Proxy Plus Service Channel

REFERENCES:

Anthony Filaseta 516-***-**** ad3dcj@r.postjobfree.com

Jenn Nothdurft 631-***-**** ad3dcj@r.postjobfree.com

Steve Velasquez 631-***-**** ad3dcj@r.postjobfree.com

Alicia James 631-***-**** ad3dcj@r.postjobfree.com

Matthew Burling 631-***-**** ad3dcj@r.postjobfree.com

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