United States Support Assistant

Cecilia Alcorn

San Antonio Texas ***** United States

Mobile: 726-***-****

Email: ***************@*****.***

Availability:

Job Type: Permanent, Telework

Work Schedule: Full-time

Desired Locations:

San Antonio, United States

Work Experience:

Advanced Medical Support Assistant

Department Of Veteran Affairs South Texas VA -Podiatry Clinic (This is a federal job)

7400 Merton Minter

San Antonio, TX

10/2022 - Present

Hours per week: 40

Series: 0342 Support Services Administration

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 6

Duties, Accomplishments and Related Skills:

•Works under competing priorities and must prioritize tasking using knowledge of organizational goals and priorities.

•Ensure patients are notified according to policy for any clinic cancellations.

•Readily available to other team members through Teams chat to ensure veterans are getting scheduled appropriately and help promote a friendly/positive communication within the HAS department

•Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and report necessary adjustments to supervisor

•Daily review of active/pending Consults, Encounters, Message manager and MHV secure messaging communications for accuracy, completion and disposition.

•Collecting, scanning, and updating health insurance information to aid in the revenue collection process.

•Gather information, identify issues and develop recommendations to resolve substantive problems within the clinic •Liaison between clinical staff and administrative staff

•Ensure patients receive timely access to VHA care in a consistent and efficient manner.

•Gather patient demographic and personal information on each patient.

•Ensure patient alerts, paperwork, and reports are completed in an efficient manner

•Ensure appointments are made from a provider's order.

•Utilizing all available tools, such as registries, to enable effective and efficient identification and intervention of individual patients and cohorts.

•Resolving difficult problems and diffuses potential dissatisfaction with VA services

•Ensuring appropriate evaluation and access is provided to patients assigned to the patient panel.

• Functioning at the full extent of the team member's relevant clinical privileges, credentials, scopes of practice, elements of practice, certification, functional statement, position description, or other VHA or local facility approved documentation of competency.

•Monitors LEAF request work distribution to assure adequate service is being provided and work is properly distributed to accomplish the workload

•Participating in team performance improvement and sustainment activities to optimize team efficiency and care delivery to patients.

•Managing communications and facilitating safe transitions of patients between the interdisciplinary coordinated/PACT's site of care and other health care settings, using informal and formal communication methods, as appropriate.

•Engaging patients in using health care, encouraging patients to engage personal support persons, receiving input from patients and personal support persons regarding VA care.

•Using formal and informal communications that are respectful, effective, timely, and bidirectional with all team members (including the patient and personal support persons) to convey significant, clinically relevant information for the care of the patient.

•Providing clerical support and administrative functions to interdisciplinary coordinated HAS staff.

•Completing patient check-out process daily, including completion of scheduling Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no- showing patient appointments according to local policy, and any other action required to complete appointment process

•Providing guidance and direction to patients and personal support persons for navigating the VA health care system and administrative functions in VA.

•Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

•Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

•Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

•Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff

•Acquired advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

•Ability to manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Supervisor: Angel Burnett 1-210-***-****)

Okay to contact this Supervisor: Yes

Advanced Medical Support Assistant

Department of veteran Affairs-Behavioral Health (This is a federal job) 5283 Old Brownsville Road

Corpus Christi, TX

7/2022 - 10/2022

Hours per week: 40

Series: 0342 Support Services Administration

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 6

Duties, Accomplishments and Related Skills:

Schedule Veteran appointments with community providers using VistA or other software scheduling options.

Uses established business rules to schedule appointment for Veterans which includes clinic visits, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL).

Completing patient check-out process daily, including completion of Return to Clinic

(RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.

complies with the mandatory training requirements for the outpatient scheduling processes. Ensures all appointments are scheduled timely and the provider and patient's desired dates are met.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and Social Security Number. The patient may also present the Veterans Healthcare Identification Card

(VHIC) for identification. He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information, serving a major role in the revenue process. contributes to the revenue collection process by identifying patients with third-party insurance. Promotes Veteran registration for and utilization of My HealtheVet (MHV).

Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

Supervisor: Tara Ott (1-361-***-****))

Okay to contact this Supervisor: Contact me first

AMSA

Department Of Veterans Affairs Omaha VA Hospital -Express Care(This is a federal job)

4101 Woolworth Ave

Suit 4199

Omaha, NE

9/2021 - 7/2022

Hours per week: 40

Series: 0342 Support Services Administration

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 06

Duties, Accomplishments and Related Skills:

• Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

• Works collaboratively in an interdisciplinary coordinated care delivery environment

(i.e., patient aligned care team, or other specialty care.

• Keyholder -Responsible for opening and closing Express care

• Exhibit specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

• Recommend changes to existing clinic procedures based on current administrative guidelines.

• Expert in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

• Maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).

• Process incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate

• Transport veterans to Emergency Department

• Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team

• Trained in processing death reports

• Assisted in transporting veterans to outside facilities

• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs

• Identify incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions

• Enter appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure

• Ensure correct and update insurance information is captured

• Schedule appointments accurately and in a timely manner

• Manage patient systems to verify and validate accuracy and resolve issues

• Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

Supervisor: Nick Hronek 402-***-****)

Okay to contact this Supervisor: Yes

Ambulatory Service Rep

Christus Hospital

333 North Santa Rosa

Alamo Heights, TX

2/2021 - 8/2021

Hours per week: 40

Duties, Accomplishments and Related Skills:

Medical records management

Assisted patients in filling out check-in and payment paperwork. Medial Terminology

CPT Codes

Compiled and reviewed medical charts.

Referred patients and guarantors to sources of outside funding. Informed patient of any self-pay balances owed to facility. Check patients in and out of clinic

Educated patients on medicine and at-home healthcare tools. Verify patient deductibles, co-pay amounts and payment plans and discussed options to satisfy remainder of patient financial obligations. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Peer training

Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Provider Field Consultant

Leading Edge Personal

704 East Houston

San Antonio, TX

1/2020 - 4/2020

Hours per week: 40

Duties, Accomplishments and Related Skills:

Fostered strong, positive relationships with doctors, nurses, clinical staff Recruited in new providers to enhance coverage and meet Medicaid program goals. Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements, successfully recruiting

Negotiated collective bargaining agreements.

Mediated discussions between employer and employee representatives in attempt to reconcile differences.

Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction ratings Supervisor: Human Resources 210-***-****)

Okay to contact this Supervisor: Yes

Senior Enrollment Specialist

Molina Healthcare

84 NE Loop 410

San Antonio, TX

10/2017 - 12/2019

Hours per week: 40

Duties, Accomplishments and Related Skills:

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Interviewed applicants and explained scope of different available benefits. Documented all communication with applicants and inputted information into system Communicated with people from various cultures and backgrounds on application process services provided

Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Provided job-seeking skills training in group and individual settings, including re- employment services, job clubs and job search assistance. Resole state Medicaid complaints

Educated families and community members about healthcare, including its impact on young children.

Coordinated individual referrals to obtain community services, advocacy needs Supervisor: Ann Fogel (614-***-****)

Okay to contact this Supervisor: Yes

Customer Service Support Representative

Healthsmart Benefit Solutions

100010 San Pedro Ave

Olmos Park, TX

3/2015 - 8/2016

Hours per week: 40

Duties, Accomplishments and Related Skills:

Answered constant flow of customer calls with minimal wait times. Run reconciliation reports

Practice HIPAA guidelines

Provided benefits using CPT codes

Verified eligibility

Process claims using COB

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Met all customer call guidelines including service levels, handle time and productivity. Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes. Faxed updated patient plan of care action plans, and letters of Credible Coverage Supervisor: Human Resources 214-***-****)

Okay to contact this Supervisor: Yes

Patient Services Coordinator

Baptist Hospital

4440 S piedras

San Antonio, TX

10/2013 - 10/2015

Hours per week: 40

Duties, Accomplishments and Related Skills:

Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.

Referral management

Schedule inpatient/ outpatient surgery

Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan. Communicated with primary care offices and insurance companies to obtain authorization.

'Monitor pre appointment/pre op appointment readiness for procedures ( ie. Labs, X- rays etc)

Scheduled appointments to enter appointment date and time into computerized scheduler.

Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Oversaw monthly inventory orders to guarantee properly stocked office. Sent medical and surgical questionnaire forms to patients to obtain missing Supervisor: Human Resources 210-***-****)

Okay to contact this Supervisor: Yes

Education:

Chula Vista High School San Diego, CA United States High school diploma or equivalent

References:

Name Employer Title Phone Email

Angel Burnett Department Of Veterans

Affairs

Lead Supervisory Advanced

Medical Assistant

210-852-

6843

Angel.Bu

Hronek, Nicholas C. VA Omaha

Supervisor Medical Support

Assistant

402-930-

7018

Nicholas.

Thiellen, Jennifer M. VA Omaha Nurse Practitioner 402-679-

6622

Jennifer.T

Harper-Whitworth, Sharon

D VA Omaha AMSA

402-681-

7132

Sharon.H

Whitwort Indicates professional reference

Additional Information:

I have been nominated for Employee of the Quarter for the 3rd quarter for 2023

Contact this candidate