TOMMIE W. CHANEY

**** ********* *****, *********, ** 28214

Home: 704-***-**** Cell: 704-***-****

ad3dbv@r.postjobfree.com https://www.linkedin.com/in/tommie-chaney-069ba641

Experienced Teacher, Cisco Networking Academy Instructor, Information Technology, Human Resources Management, and International Relations Professional with over 15+ years’ experience and challenging assignments in the public sector and United States Army.

Achievements in planning, coordinating, negotiating, staffing, asset management, employee relations, training and development, and computers. Certifications: MCP, NET +, A +, Windows 10, Windows Professional, Server 2000- 2016, Programming Languages .NET, C++, C#, Java, JavaScript, HTML5 & CSS3, SQL, Microsoft Office 2012/2016/2019, Certified Dell System Expert Technician, HP certified engineer, Lexmark certified, etc.

Noted for motivational skills that unite teams to achieve short and long-term goals. Skilled in problem solving and communicating with operating personnel at all levels in the organization.

Summary of Functional Skills

Supervision Technical Support Teaching I Training Administration

Negotiation Project Management Problem Solving Network Security

Experience

TekWissen, INC / Unisys – Field Service IT Engineer IV 2019 – 09/2022

Troubleshoot networking issues such as: no IP connectivity, no domain connectivity.

* Configure networking LAN settings, dial-up PPP and VPN settings in Window 10, Wins9x, NT, 2000 and XP.

*Troubleshoot and repair Laptops, Desktops, and printers with parts provided by vendor and return old parts as required.

* Troubleshoot Lotus Notes problems such as: lack of server connectivity, corrupted files, lost data, access control problems, etc.

* Troubleshoot remote computing problems such as: Inability to connect via PPP, inability to connect via Aventail and inability to connect from alternate location.

* Utilize information resources to find answers and implement solutions to problems.

* Organize information needed to complete routine tasks.

* Troubleshooting of network printing problems such as: jammed queues, lack of printer connectivity, incorrect drivers, postscript errors, etc.

* Hardware troubleshooting and escalation of potential hardware problems with desktops, laptops, monitors, docking stations, Ethernet cards, attached printers, and scanners

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Bradford Schools – Program Manager/Professor 8/2013 – 8/2018

Work with Executive Director and school representatives, including principals, teachers, and counselors, to plan and implement the On-Track Program, with specific emphasis on workshop operations and logistics. Assist in the maintenance of current partnerships with businesses and universities to support experiential learning programs. Recruit, train, and monitor volunteers and part time workshop and program facilitators as applicable. Work with the Executive Director to measure programmatic progress and evaluate its impact. Maintain database/records tracking student participation and progress as well as outcomes based on program goals. Assist Executive Director with marketing and resource development to enhance program capacity and effectiveness. Preform duties as an Instructor for the following classes: .NET Programming, C#, C++, Java, Visual Basic, Advanced .NET Programming, Computer Concepts, Windows 7, 8, and 10, Linux, Unix, Microsoft Office 2010, 2013, and 2016 (MCP Certified), PC Hardware and Diagnostic Repair (A+ Certification), Network +, SQL, Database Applications, Web Design, HTML, HTML5, and CSS3, Information Technology Help Desk, Object Oriented Programming, Advanced Project Development, System Analyst and Design, and etc. Other duties as assigned.

ITT-Technical College – Computer Networking Instructor 3/2013 – 9/2013

Teaches material from approved curriculum and develops daily lesson plans to include instructional aids. Participates in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc. Motivates students to actively participate in all aspects of the educational process. Completes professional development and in-service activities in accordance with college standards. Maintains expertise in subject area and recommends improvements in curriculum design. Instructs students in laboratory safety procedures if applicable. Performs duties in the Learning Resource Center as assigned.

When possible, participates in core course academic support programs, certification programs, and student professional associations.

Highland School of Technology – Cisco Networking Academy Instructor 9/2012 – 08/2013

Compile, administer, and grade examinations or assign this work to others. Evaluate and grade students' class work, laboratory work, assignments, and papers. Initiate, facilitate, and moderate classroom discussions. Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences. Prepare course materials such as syllabi, homework assignments, and handouts. Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction. Maintain student attendance records, grades, and other required records. Maintains cleanliness of class/labs area. Maintain security of tools and equipment.

Charlotte Mecklenburg School – Technology Associate/Teacher 9/2005 – 6/2012

Ensured the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. Supported and maintained in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in regards to 4 different operating systems, in a timely and accurate fashion, and provide end user training and assistance where required. Plans and provides for appropriate learning experiences for students. Provides an atmosphere and environment conducive to the intellectual, physical, social and emotional development of individuals to ensure Success for Every Student. Supervises students in a variety of school related settings. Monitors and evaluates student outcomes. Communicates and interacts with students, parents, staff and community. Develops, selects and modifies instructional plans and materials to meet the needs of all students. Maintains appropriate records and follows required procedures and practices. Monitors appropriate use and care of equipment, materials and facilities. Have experience with Moodle software for Middle School, High School and Colleges. Have uploaded documents and files to Moodle for students, parents, and teachers to use. Have also worked on e-learn website for North Carolina teachers and worked on NCDPI Elements website for testing purposes. Create Web Sites for instructional purposes.

InSource, INC / Unisys – PC/Laptop Repair technician 2005 – 2019

Troubleshoot networking issues such as: no IP connectivity, no domain connectivity.

* Configure networking LAN settings, dial-up PPP and VPN settings in Wins9x, NT, 2000 and XP.

* Troubleshoot Lotus Notes problems such as: lack of server connectivity, corrupted files, lost data, access control problems, etc.

* Troubleshoot remote computing problems such as: Inability to connect via PPP, inability to connect via Aventail and inability to connect from alternate location.

* Utilize information resources to find answers and implement solutions to problems.

* Organize information needed to complete routine tasks.

* Troubleshooting of network printing problems such as: jammed queues, lack of printer connectivity, incorrect drivers, postscript errors, etc.

* Hardware troubleshooting and escalation of potential hardware problems with desktops, laptops, monitors, docking stations, Ethernet cards, attached printers, and scanners.

*Setup, installation, transfer, and storage of all equipment necessary for implementation of new technology and system upgrades.

From 1986 thru 2004 has served in various positions that required me to serve as computer systems administrator. This required me to set up computers, maintain, and set user accounts. Diagnosed computers problems and repair them throughout my career. Work at Fort Gordon, Post Exchange as the Merchandising Specialist for Hewlett Packard, Gateway computer’s, Xbox, provided technical troubleshooting for customers dealing with servers, local area network (LAN), wide area networks (WAN), and troubled shoot computer hardware and software issues. Assisted customers in regards to their computer needs and assist them in selecting video conferencing equipment, VOIP phones and software. Provide assistance to upgrading their computers in a cost effected way. Set up IP address for customers and provide technical assistance when needed.

United States Army 1974 - 1995

Various assignments in the U. S., Korea, and Germany. Distinguished military career with experience and qualifications in a wide variety of positions. Earned the rank of Sergeant First Class. Specific assignments included. . ..

System Administrator

Responsibilities include analysis, installation, maintenance and modification of storage area networks. Ensure the compatibility of the hardware and software of the system by determining it. Responsible for the evaluation and recommendation of the new hardware and software. Assist team in resolution of hardware, software and system issues. Analyze performance of the system and ensure the performance objective and availability of the requirements. Responsible for providing the desktop system administration and support to the network. Interact with the clients to resolve the queries, issues and problems. Responsible for providing help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc. Responsible for providing the assistance in the installation of system and network. Configure switches, routers, modem etc.

EDUCATION

Masters of Science in Information Technology Kaplan University, GPA 3.85, March 2012

Bachelor of Science in Public Administration /Criminal Justice, Brenau University, GPA 3.5, 1997

Associate Degree in General Studies / Criminal Justice, Georgia Military College - Fort Gordon, GA

Augusta Technical College, Augusta, GA - Micro-computer Specialist

Stanley Community college – Cisco Networking Instructor Course 2012

Golden Key Honor Society

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