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Customer Service Project Management

Location:
Jacksonville, FL
Posted:
February 04, 2024

Contact this candidate

Resume:

Christopher Bentley

Email: ad3dbu@r.postjobfree.com

Phone: 904-***-****

Location: Jacksonville, FL

LinkedIn:

https://www.linkedin.com/in/christopher-

bentley-6193aa237

Skills

-Leadership

-Communication

-Training

-Planning and Forecasting

-Critical Thinking

-Time Management

-Risk Management

-Project Management

-Cross-functional Team Management

-Customer Service Support

-Team building

-Excellent Computer Skills

-Developing and Evaluating strategies

-Customer Relations (Interactions and overall

relationship management)

Education

- Southern Illinois

University 2019 BA - Education

and Development

-Tallahassee Community College 2014

AA - General Studies

Certifications

- Financial Management

- Skill bridge (Project Management)

- International Association for Six Sigma

Overview

Talented U.S Navy Veteran with years of Project

Manager and Customer Service Manager, highly

regarded for improving team performance on

metrics and SLA delivery. Able to motivate teams and coach underperforming individuals into

management potential. Proactive, energetic and a

master troubleshooter with a sharp focus on

developing and implementing process improvements

to drive company growth and technical innovation.

Excellent interpersonal and communication skills, a strong work ethic and ability to handle pressure

without compromising quality service.

Experience

U.S. Navy Petty Officer 06/2017 –

03/2020

-Improved operations by working with team

members and customers to find workable solutions.

- Collaborated with team members to deliver project requirements, develop solutions and meet deadlines.

-Planned, led and trained personnel on logistical

audits.

-Ensure flexibility in scheduling and resources to meet unexpected operations.

U.S Navy Collateral Duty Inspector

06/2017 – 03/2020

-Kept equipment working efficiently through

proactive inspections, preventive maintenance and

repair actions.

- Reviewed and interpreted technical

manuals, diagrams and drawings to perform

accurate work.

- Established and enforced clear safety

policies to protect workers from injury.

U.S. Navy Training Instructor

03/2020 – 04/2023

- Evaluate instructional materials and

counsel students on academic challenges.

- Present and facilitate case studies in a

classroom environment.

- Conduct computer-based training; and

employ a range of motivational techniques to

encourage learning.

-Work with team members to reduce the number of

errors in department to meet goal established by

management.

-Developing and implementation quality systems and procedures.

-Provide on-site occupational safety support to

identify, prevent, and mitigate safety risks.

-Manage classroom training delivery to determine if the staff followed guidelines and requirements of

course objectives.

-Coach team on communication and collaboration.

-Present and facilitate case studies in a classroom environment.



Contact this candidate