Frida Yem Yem, PSM II, SSM

Scrum Master

Profile

Result-oriented Scrum Master with a combined five years’ experience in requirements gathering and Agile project management. Detail-oriented and analytical team player with strong interpersonal and problem-solving skills. Possess a global mindset with a start-up drive and high proficiency level of Agile frameworks.

Employment History

Scrum Master at CVS Health, Washington, DC

July 2019 — Present

● Coach product owners and teams in understanding how to continuously improve and adopt the agile practice.

● Champion the SDLC within the team and to other business units to ensure practices align with business requirements, company standards, and quality expectations

● Interact with Office of Information Technology and their customers

● Work with other Scrum Masters and Product Owners to understand and resolve program dependencies

● Create detailed user stories in JIRA with clear acceptance criteria

● Help Project Manager to organize stories, epics and versions in JIRA

● Take ownership of assigned tasks, provide task-level estimates, actively participate in project events

● Participate in Agile ceremonies as sprint planning, daily scrums, demos and retrospectives.

Scrum Master at Humana, Washington, D.C.

January 2015 — June 2019

● Held and facilitated Scrum ceremonies with the Scrum Team

● Ensured Sprint commitments are achieved without coercion, assigning, or dictating the work.

● Facilitated discussion, decision making, and conflict resolution

● Assisted with internal and external communication, improving transparency, and radiating information

● Supported and educated the Product Owner/operational stakeholder(s), especially with respect to refining and managing the product backlog

● Formed ad-hoc teams as needed to quickly address and resolve high- priority issues

● Developed plans and coordinated development activities to implement approved enhancements/changes.

● Ensured that all team members follow established change management processes in the production environment.

Administrative Manager at Loving Care Pediatrics, Hyattsville, MD. July 2010 — December 2014

● Supported the Director of Administration in budgeting, variance/profit analysis, billing and collections and other office financial management functions

● Monitored monthly timekeeper billing and timekeeping requirements, review inventory monthly, prepare financial reports as requested Details

Bowie, Maryland, United States,

240-***-****

ad3db2@r.postjobfree.com

Skills

Interpersonal Communication Skills

Good team player

Business Development Strategies

Time Management Skills

Agile Project Management

Business Intelligence

Effective Competitive Analysis

Research

Agile Methodologies

Emotional Intelligence

Change Management

Meeting Deadlines

Meeting Facilitation

Confluence

Empathy

SDLC

Kanban

JIRA

Servant Leader

Languages

English

French

German

● Created documents, graphs, and charts for various routine to complex ad-hoc projects using word processing, spreadsheet, and graphics software.

● Supported the Director of Administration in conducting operational audits, records and library management, telecommunications and computer systems management, litigation support and other systems management functions including procedures, manuals and documentation

● Oversaw non-exempt support staff which may include paralegals, legal support staff, and various administrative positions; coordinated work flow, work assignments and work schedules; and staffing Pharmacy Intern at CVS Pharmacy, Washington, D.C.

January 2008 — June 2010

● Conducted over-the-phone and in-person consultations and follow-ups to ensure that patients and caregivers are receiving accurate and helpful information in a caring and compassionate way

● Followed policies and procedures and executed all company programs for customer service, patient and visitor management, state compliance, and safety and security guidelines

● Guided patients and employees with cannabis recommendations including product selection, effects, potency, dosing, methods of consumption, and administration

● Identified and developed process improvements to assist with company growth

● Ensured site is compliant with all internal policies and external state and federal regulations and conduct internal investigations. Education

Bachelor degree in Biochemistry, University of Kiel, Germany August 2003 — May 2007

Certifications

PSM I - Professional Scrum Master I

PSM II - Professional Scrum Master II

SSM - Certified SAFe5 Scrum Master

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