Customer Service Food
Resume:
SHURENDRA
TAMANG
*********.******@*****.***
Calgary, AB T3J
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
PROFESSIONAL SUMMARY
GREEN HILL LODGE AND SUITES - Food Service Supervisor Prince Albert, SK • 10/2022 - 12/2023
ID Cafe - Restaurent Manager
Nepal • 02/2020 - 11/2021
Jumeirah Beach Hotel - Resturant Supervisor
Dubai, UAE • 09/2011 - 01/2020
WORK HISTORY
Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
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Reduced food waste by implementing proper inventory tracking and storage practices.
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Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
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Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
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Facilitated team collaboration through regular meetings where staff provided input on menu items, promotions, and daily specials.
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Improved overall customer satisfaction by implementing new service standards and staff training programs.
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Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
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Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
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• Motivated staff to perform at peak efficiency and quality. Managed staff schedules and maintained adequate coverage for all shifts.
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Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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• Oversaw food preparation and monitored safety protocols. SKILLS
• Kitchen Staff Coordination
• Portioning
• Staff Leadership
• Schedule Coordination
fluent in english, Hindi &
Nepali(Reading & Writing)
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• Class 5 drivers license.
• Cash Handling
• Cooking Techniques
• Beverage Knowledge
• Multitasking
• Customer Service
• Upselling Techniques
• Problem Solving
• Decision Making
• Computer Literacy
• Fine Dining Expertise
• Staff Training
• Ordering Supplies
• Time Management
• Table Setting
• First Aid Certification
• Event Coordination
• Food Preparation
• Catering Management
• Food Safety Compliance
• Vendor Relations
• HACCP Knowledge
• Hygiene Practices
• Team Leadership
• Food Presentation
• Recipe Creation
• Nutrition Knowledge
Brilliant Multiple Campus
Kathmandu, Nepal • 12/2006
High School Diploma
EDUCATION
Achievement and Award
● Colleagues of the month Jumeirah
beach hotel.
● Rookie of the month (Best
attitude) Jumeirah Beach Hotel.
● Complete lobster-ink service 1 and
wine level.
● Top score in product knowledge
92.5% Jumeirah.
● Long term service awarded by
Jumeirah international.
CERTIFICATIONS
Crowne Plaza Hotel & Resorts - Server
Dubai, UAE • 06/2010 - 07/2011
Cassells Group Hotel - Server
Abudhabi,UAE • 12/2008 - 05/2010
Improved customer satisfaction by ensuring consistent quality of food and service.
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Streamlined operations for increased efficiency by implementing staff training programs.
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Enhanced team performance with regular evaluations and constructive feedback.
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Managed inventory control, reducing waste and optimizing resources allocation.
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Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
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Maximized table turnover rate by efficiently managing reservations and seating arrangements.
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Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
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Maintained a clean and orderly dining area for an enjoyable guest experience.
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English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Urdu
Full Professional
LANGUAGES
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