Marnetta Bradley

ad3d9t@r.postjobfree.com

301-***-****

Work Experience

Retail Services Specialist

S&T Bank – Cranberry, PA

October 2023 to February 2024

Used knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner providing customer service on a variety of transactions: Utilized Teller Insight to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). Accepting checks for cashing, identifying customers, verifying balances land endorsements and/or referring customers to branch management for authorization. Processed deposits and withdrawals and performing related duties. Provided additional customer services, which may include bank money orders, and other services. Accepted various loan payments or other types of payments. Ensured completion of ATM balancing & settlements daily. Ensures completion of Vault balancing daily. Provided services including processing night deposits, and mail deposits as needed. Performs duties in support of branch operations, such as daily reports and reconcilements. Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work as a team player to contribute to the success of the branch and in turn, the organization. Attened and successfully completed training as needed.

Pharmacy Technician

Giant Eagle – Freedom, PA

December 2022 to July 2023

Use EPS and telephone calls to accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices. Enter prescription information including but not limited to patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation. Create prescription labels. Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.

Data Analyst

IntePros Consulting – Pittsburgh, PA

November 2021 to November 2022

Contracted to receive Bank of New York Mellon call and email requests to help corporate clients access secured banking systems through ServiceNow by enabling, disabling, unlocking, or terminating online access. Reset passwords. Activate hard and soft token access. Communicate solutions to receive email requests for support. Monitor and prohibit user ID sharing.Help customers create online access to their IRA, mutual fund, college 529 and personal bank accounts.

Customer Service Representative (CSR)

Beacon Hill Staffing – Washington, DC

May 2020 to August 2021

Contracted to receive Harte Hanks call and email requests to help customers apply for Ohio Pandemic Unemployment Assistance during the COVID-19 pandemic. Assist customers to complete weekly certifications, reset passwords, answer questions about the status of their applications, and figure out and solve pending issues that may deter them from getting approved for benefits and any payments. Entered customer wages to help determine the amount of benefits they were eligible to receive. Assist customers who cannot access the PUA website because of device issues. Communicated with supervisors and team members using Office 365 Outlook, Teams, and Excel. Provided solutions to customers’ concerns. Acknowledged disputes and complaints and escaped issues beyond my scope of authority. Determined and assisted customers who needed to communicate with regular Ohio Unemployment Insurance representatives with eligibility or denial issues. Referred customers to other services for further assistance with funds for living expenses and family services.

E-rate Reviewer

Maximus – Baltimore, MD

August 2019 to January 2020

Hired as an Invoicing Initial Reviewer to review invoices and supporting documentation for payment eligibility. Conducted reviews of invoices submitted by schools and libraries and/or Internet Service Providers for discounts for internet access, internal connections, basic maintenance of internal connections, and maintenance of internal connections, and managed internal broadband services and equipment received. Processed invoices for discounts on equipment and services. Communicates with applicants through email E-Rate Systems and by telephone to obtain the required documentation required to process payments. Utilized desktop procedures, checklists, and other documentation to process invoices. Performed quality reviews of invoices when required to ensure accuracy. Escalated issues and questions as they arose.

Customer Service Representative

MAXIMUS - Largo

November 2017 to August 2019

After Maximus bought out this division of GDIT, I continued working with an online university in its Student Accounts, Financial Aid, and Strategic Enrollment Management departments. Used live chat, telephone, and email to discuss transactions posted to students’ accounst. Helped students by taking telephone payments. Assisted veteran and military students with certify eligibility. Helped students with overdue accounts transferred to state collections. Instructed students how to perform online tasks like obtaining tax documents, submit requests for exceptions, transfer credits, and tentative evaluations, obtain transcripts and enrollment verification, dropping or withdrawing from classes, setting up direct deposit accounts, enrolling in payment plans, removing popup blockers when trying to access university websites, and connecting students with other university divisions to solve other problems. Generated student leads for recruitment. Informed students on program offerings, transcripts, and registration.

TechEd Teacher

Prince Georges County Public Schools

Oxon Hill High School, Oxon Hill, MD

August 2016 to June 2017

Taught Foundations of Technology pre-engineering course prepares students to understand and apply technological concepts and processes that are the cornerstone for the high school technology program. Group and individual activities engage students in creating ideas, developing innovations, and engineering practical solutions. Technology content, resources, and laboratory/classroom activities apply student applications of science, mathematics, and other school subjects in authentic situations. Also taught the students to use the Google Apps Suite (Doc, Sheets, and Slides).

Business Education and Computer Science Teacher

District of Columbia Public Schools, Washington, DC

January 1993 to June 2016

From August 2011 to June 2016. taught students at Charles Hart Middle School Microsoft Office Word, PowerPoint, and Excel, Digital Citizenship, desktop publishing, Internet search and retrieval was methods, Intro to Java and Java Script programming languages to 6th, 7th, and 8th grade regular and special needs students using Apple iMax computers. Served as Building Representative, SY 2012-2016

From August 2003 to June 2011, taught students at Banneker Academic High School and was responsible for maintaining the computer lab’s hardware repairs and software installations and updates, as well as maintaining the upkeep of computers throughout the school building. Established the Microsoft Office Specialist (MOS) Certification Program. Trained students and staff seeking certification as expert users in Microsoft Office Excel and Word, as well as Access and Publisher, networking, and computer programming to pre-AP/IB students.

From August 1993 to June 2003, taught students at Cardozo Senior High School Cisco Networking, Microsoft Excel, Word, Access, Outlook, and Publisher to students in Preparation for the Microsoft Office Specialist Word Exams. Implemented the Cisco Networking Academy. Prepared students to take the Cisco Certified Networking Associate (CCNA) exam by instructing and demonstrated how to construct UTP Category 5 patch cables, to plan and design multiple topology networks, to pull telecommunication wires from the patch panel in the wiring closet to classrooms, and to understand the logic and process of solving networking collisions and wiring problems. Facilitated lunch and after school workshops to train students to help maintain the computer labs and classrooms by installing and configuring software applications, upgrading computer hardware, and trouble-shooting software and repairing hardware related problems.

Education

Master's Degree – Information Technology

Southern New Hampshire University

November 2021

Continued Education Classes in Help Desk Support, Intro to Java, Intro to C++, Cisco I, II, and III

Prince Georges Community College

2001-2003

Bachelor's Degree - Business Administration

Howard University

1988 to 1992

Skills

●Able to install, setup, and update hardware devices and software applications.

●Computer Networking

●Experience with remote meeting platforms (AdobeConnect, GoToMeeting, Zoom, Teams, Skype

●Great Communication Skills

●Help Desk Support

●Live chats

●Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Word

●Microsoft Office 365

●Strong attention to details

References available upon request.

Contact this candidate