SUMMARY

**+ years of Technical and IT Senior Project and Program Management and ScrumMaster experience with multiple Agile as well as Enterprise projects. Mobile and other various project teams both federal, state, and corporate firms. With multiple timelines with up to 50 team members on single projects and over 100 people across multiple projects. Managing budgets from up 5 million to 10 million per project. Leading work from the beginning to the end of an SDLC enterprise-level Application Development /SDLC project and ITIL experience with various telecom firms and healthcare firms 20+ years of experience with Adobe tools, CRMs, and cloud platforms from Azure to AWS.

20+ years’ experience of always delivering IT projects with software ‘quality’ solutions that provide desired business benefits and/or which solve business problems both federal and corporate business problems on schedule and within budget.

15+ years’ experience with Enterprise Resource Planning (ERP)and SAP across multiple companies and various companies from telecom, digital and healthcare including Harmony, The Department of Justice, Colorado Access, Maximus, and Verizon using various tools including Microsoft Dynamics 365.

15+ years writing business requirements including SOP, SOW, Business Requirements, System Architecture

requirements along with many other PMO and technical documents.

10+ years of CRM experience with various CRM systems with clients from Visa, Coviden, Centurylink, Maximus and others.

10+ years of SharePoint deployments across various corporate and federal entities.

15+years of Infrastructure Program and Project Management experience with various companies including Visa, Progressive, Harmony, Healthnet, CenturyLink now Lumen, Maximus, Colorado Access, and others.

10+ years of experience with cloud data migrations on AWS and Azure as well.

10+ years with GitHub and GitLab.

8+ years of experience in digital product management, preferably with a focus on mobile, connected, and/or data-powered products.

8+ years of experience with Kanban across multiple companies and projects.

8+ years of experience with DevOps.

6+ years of development experience with HTML Swift and Objective C and multiple apps.

5+ years of experience managing and leading product teams and cross-functional product squads.

Demonstrated success collaboratively launching and growing products from 0-1 and beyond both commercial and federal.

Served as a consultant technical system architect for the Verizon business and consumer groups during their AI and ML systems architect sharing platform conversion.

15 years of experience understanding and collaborating on complex technical concepts and systems with engineers and scientists, with a focus on AI/ML.

10+ years of project management experience with history of working with various digital and web development projects.

10+ years of through project management experience with MS Project Workfront, JIRA, Confluence, etc.

10+ years of experience managing end-to-end website redesign and development projects from discovery to launch.

Ability to manage cross-disciplinary teams of 30+ individual contributors from strategy, design, content, and development phases for companies including Lumen, Colorado Access, Coviden, and Visa.

Knowledge of project management frameworks and the website development lifecycle

Agency/consultancy or in-house studio experience or have worked with several agency partners for various companies.

10+ years of experience in fluid environments with a strong ability to bring order to chaos, create structure and encourage creativity.

Over 15 years of experience with agile development workflows and teams’ sizes from 8-50 in size.

Experience using project management tools, and 5 plus years of Adobe Workfront experience.

Solution-oriented, with a track record of identifying and implementing innovative solutions.

5 years of experience with Insight Platforms and Insight communities covering engagement, customers, control, durations, visibility, activities, size, and incentives.

5 years of experience with Trello and HubSpot.

Strong ability to empathize with and advocate for consumers and product owners.

Experience conducting user research and analysis to develop deep insights into customer needs and behaviors.

Understanding of software development processes and agile methodologies

Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.

10+ years of experience with video streaming smart tv with CenturyLink VDSL projects.

20+ years experience with project methodology's Waterfall, Agile, and Hybrid as well as Lean and Kanban.

20+ years of Change Management experience with the Change Control Boards' requirements and tracking. Both with state and federal as well as corporate change management.

20+ years of experience with Apple systems and software including newer cloud with AWS and Azure deployments.

20 years of experience with a wide variety of Operating systems including Windows, Mac, Unix, Android, iOS, and web-based application development with HTTP, XML, SOAP, RESTful, JSON, HTML, CSS, JavaScript, PhoneGap, and more.

20+ years of experience with Microsoft Project, Project Server and Excel, Word, PowerPoint, and Access.

18+ years of Program Manager experience with mobile and enterprise experience with end-to-end deployments across multiple countries.

20+ years leading work from the beginning to end of an SDLC. enterprise-level Application Development /SDLC Projects Project Management experience with Cable, Digital, Mobile, Healthcare, and Telecommunications industries.

18+ years of Program Manager experience with mobile and enterprise experience with end-to-end deployments across multiple countries.

15+ years of experience managing both onshore and offshore teams.

15+ years of Data Analytics with various companies in the Cable, Card Services, Digital, Federal, State, Healthcare, Mobile App, and Telecommunications industries.

15+ years of experience in requirements gathering team building, project organization, and budget management skills.

15+ years of experience leading and understanding customer and stakeholder needs with the ability to lead discovery for better continuous improvement process throughout organizations.

10+ years of experience managing large-scale ERP and CRM projects, with Microsoft D365.

15+ years experience with Microsoft Project, 5+ years with Azure DevOps, JIRA, ALM, and Visual Studio Team Services.

Over 15 years of experience with a wide variety of operating systems including Windows, Mac, Unix, Android, iOS3-iOS 13, and web-based application development with HTTP, XML, SOAP, RESTful, JSON, HTML, CSS, JavaScript, PhoneGap, and more.

14+ years experience with Lean and Agile hybrid deployments and Agile team coaching.

10+ years of Lean and Kanban experience with coaching across multiple organizations.

10+ years of marketing experience with companies ranging from Visa for their Digital platform to Centurylink.

Agile Coach / Scrum Master with 10+ years of proven ability to work with teams using agile methodologies and toolsets including Jira, Confluence, and Rally.

10+ years of experience as a ScrumMaster using Jira, Confluence, Rally, and Pivotal Tracker experience for companies from CenturyLink to the Department of Justice.

10+ years experience with programs or projects involving API Integration, Migration to API, or App Dev Modernization.

10+ years’ experience quickly solving complex problems in challenging, dynamic, varied environments with minimal

direction.

10+ years’ experience with CI (Continuous Integration and CD (Continuous Delivery).

10+ years of Change Management experience with various telecom firms and healthcare firms.

10+ years experience managing both onshore and offshore teams ranging in size from 5 to 30 employees and multiple projects at the same time.

10+ years of Agile coaching, and Mentorship, with Kanban, Lean, TDD, Continuous integration. Transformational Jira, continuous improvement and facilitation, mentoring, of team members.

10+ years’ experience requirements development and deployment of end user training, demos and job aids that are video, written or in app help.

10+ years of UI and UX experience across web, mobile and government application development.

8 years of experience as a Senior Project Manager/ Director PMO (Project Management Office) at CenturyLink as well as Federal level FSPMOs.

10+ years of effectively communicates complex and/or difficult information to both technical and non-technical audiences, including executives across corporate firms as well as state and federal government clients.

8+ years of experience as a Business/Systems analyst with multiple projects with 10-20 team members and 2- 4 million cost in scope.

6+ years experience with SharePoint both as a Project Manager, UI/UX designer, and SharePoint developer.

6+ years of cloud experience with various cloud platforms using AWS and Azure.

6+ years of experience with Data Centralization across multiple companies

6+ years of Platform Development with firms ranging from CenturyLink to the Department of Justice.

6+ years of OMS and IT OT systems with multiple companies.

5+ years of AEM Development experience and beta development.

5 years in Identity and Access Management.

5+ years of Tableau experience.

5 years of experience using the Daptiv PPM.

5+ years of streaming experience with various platforms for telemedicine (Colorado Access) to set up box with Centurylink now Lumen.

5+ years of experience with CMS systems both development and architecture.

4 years of digital marketing experience.

5 years of experience with Clarity.

5+ year’s SAFe Agile experience and Scaled Agile experience.

3+ years as a Senior System Architect for Coviden and CenturyLink and Verzion.

Developed multiple apps with CenturyLink, Coviden, MCI, SigMed, TWC Cable, and Colorado Access.

5+ years of marketing experience, including experience in B2B SaaS marketing with a focus on demand generation strategy.

Prior experience in customer marketing, customer experience, and loyalty marketing.

10+ operational experience developing System Architecture and UI, UX for various video to patient platforms as well as Verizon and CenturyLink.

Proven experience in working and collaborating with highly cross-functional teams.

5+ years of experience with CRM automation tools (e.g., Salesforce), marketing automation platforms (e.g., Eloqua), web tools Adobe Target, (Adobe Analytics), and analytic tools (e.g., Tableau, Power BI).

5+ years of experience with Content Square, Effective Experiments, and Wynter.

3+ SaaS Product Experience.

3 years ‘experience as a Senior PM with AI and Generative AI and Machine Learning platforms and technologies.

TECHNICAL SKILLS

Proficient in the use of many programs and tools including:

Generative AI

Data Centralization

Platform Development

OMS and IT OT systems

Machine Learning

Enterprise Resource Planning (ERP)

Adobe Workfront

Microsoft Dynamics 365

Microsoft Project/Server

Microsoft Project

Microsoft PowerPoint

Microsoft Access

Microsoft Azure

Microsoft Dynamics

Microsoft Dynamics 365

Microsoft Project Portfolio Management (PPM)

Smart Sheets

Visio

Office 365

Sharepoint

Jira/Confluence

Rally

PPM tool – Daptiv

PEGA

iOS

Snowflake

Swift

Swift UI

Objective C

Amazon Web Services (AWS)

Adobe Captivate

Adobe Illustrator

Android

Adobe Analytics

Adobe Experience Manager (AEM)

Magento

Adobe Captivate

Adobe Illustrator

Adobe Creative Cloud

Adobe After Effects

Adobe Dreamweaver

Adobe Illustrator

Adobe Photoshop

Adobe Premiere

Adobe Target

Adobe Workfront

Apple Final Cut Pro

Apple Motion

Apple Compressor

Apple Logic

Adobe Ch. Animator

Adobe InDesign

Clarity

GitLab

GitHub

Kanban

Microsoft Dynamics 365

Mail Chimp

Constant Contact

Quora

RESTful Web Services

Sketch

Splunk

Content Square

Effective Experiments

Wynter

Motion Graphics

2d Animation

3d Animation and many other programs.

EXPERIENCE

United States Department of Justice 5/2022- present

Technical Program / Senior Project Manager Consultant, Agile Coach, and Scrum Master

Technical Program /Project Manager Consultant, Agile Coach, and Scrum Master for the United States Department of Justice on the FixNICS DRS software development team with complex initiatives that span all US courts as well as all arresting agencies in the Department of Justice. The application currently deployed to 8 courts and eventually all 92 courts and many arresting agencies in the Department of Justice.

Managing the FixNICS DRS Agile Program application development and deployment program for the DOJ.

Coordinating both our PMO and Agile development to achieve both ATO certification as well as FISMA audit certification for our project.

Solutions-oriented, with a track record of identifying and implementing innovative solutions across the DOJ.

Developed project plans and agile methodology for one of the few Departments of Justice projects to use agile methodology.

Developing and maintaining Enterprise Resource Planning (ERP) across the FixNCIS DRS application and our related DOJ Client systems using Microsoft Dynamics 365.

Managing both the Jira and the Slack instances as well as our Teams instance with a team of 14 developers, testers, and system architects. Developed the Roadmap and the blueprints for FixNICS DRS forever high-level meetings and working on presentation for the DOJ working group as well as all meetings involving our Product Owner as well as Mike Roosa Chief Information Officer for the DOJ.

Working collaboratively with multiple stakeholders to ensure their requirements are included within the confines of the projects and budgetary restrictions.

Leveraging TPM tactics to improve our agile team’s metrics and continuously improve our process.

10+ years of proven experience in Agile project management methodologies and practices.

Using Data Analytic Training Curriculum Development and Cloud Environments (Microsoft Azure and AWS).

Using my 10+years in managing projects related to technical training and user adoption to drive adoption across all 94 courts and arresting agencies across DOJ including ATF, US Marshals, and other agencies.

Quickly solving various complex problems in our dynamic and challenging environment with minimal direction.

Providing frequent and transparent communication on regarding initiative health, issues, and risks. through teams, slack and other DOJ communications foe our Stakeholders and senior management and other DOJ teams.

Effectively communicating complex and/or difficult information to both technical and non-technical audiences, including executives, various technical and non-technical users.

Coordinating with our agile team and multiple waterfall structured groups inside the DOJ to collaborative manage communications and workflow integration across the various DOJ teams.

Worked to receive our 1-year ATO certification which we just received as well as a clear FISMA audit as well.

Hosting Agile project meetings and project stakeholder meetings weekly with our team and other parts of the DOJ including the JABS, JWins team, ATS and the windows teams we coordinate with.

Providing feedback, advice, project updates, and encouragement for team members and management in the DOJ.

Managed deadlines and helped the development teams wherever possible to ensure our related projects could meet our deadlines with minimal mitigations.

Managing all projects to meet business requirements regarding costs, scope, and time constraints.

Coordinated with the different DOJ teams to work through tasks and issues both in our projects and other external projects which impact our software delivery.

Developed and maintained cross-functional project plans, including resource mgmt. and coordination with other impacted or dependent efforts.

Development and management of project scope and success measures.

Created and managed stakeholder communication plans with meeting agendas and encourage collaboration and feedback in every meeting.

Working with multiple technical teams & product group to effectively deliver, test, & deploy cross functional business solutions that are dependent on multiple DOJ technical teams including s the ever teams. Windows teams (ATS) and our DOJ security teams.

Harmony Technical Services 6/2021- 5/2022

Senior Program /PMO/ Senior Technical Project Manager IV for Harmony Technology Services

Senior Program, Project Manager, Agile Coach, and Scrum Master for 5, infrastructure high-level projects worth 8 million in their total budget and multiple software development teams with complex initiatives that span one or multiple lines of business with HealthNet Federal Services.

Managing the CRM deployment across Healthnet using AEM. Adobe Target and Magento and Microsoft Dynamics 365.

Deployed AEM 6.5 service pack across Health Net Federal Services.

AWS migrations and deployments across Health Net Federal Services.

Used Enterprise planning across all 5 projects.

Developed project plans and plans of action to get all various projects' risks and mitigations resolved so we meet our government deadlines.

Working collaboratively with multiple stakeholders to ensure their requirements are included within the confines of the projects and budgetary restrictions.

Hosting project meetings and project stakeholder meetings weekly with various teams and other IT managers.

Providing feedback, advice, project updates, and encouragement to team members and other project managers.

Managed deadlines and helped the development teams wherever possible to ensure our related projects could meet our deadlines with minimal mitigations.

Managing all projects to meet business requirements regarding costs, scope, and time constraints.

Keeping Harmony management engaged regarding any discovered risks and needed migrations to keep these projects on schedule.

Coordinated with the different business members to work through tasks and issues both in our projects and other external projects which impact our software delivery.

Developed and maintained cross-functional project plans, including resource mgmt. and coordination with other impacted or dependent efforts.

Development and management of project scope and success measures.

Created and managed stakeholder communication plans with meeting agendas and encourage collaboration and feedback in every meeting.

Producing reporting against ACD projects including schedule status, roadblocks, actions, and health matrix in weekly PSR reporting.

Ensuring projects align with priorities and company strategy.

Identifying opportunities for companies to effectively mitigate risk and improve business performance.

Applying the concepts of Program/Project management to ensure initiatives are coordinated and managed in a structured approach on both for Harmony as well as HNFS on the HNFS (Centene) using SDLC, the PMI, Agile where needed along with Jira and Confluence on the SDVI team.

Providing guidance and ensuring coordination between cross-functional teams throughout the business and IT to move the projects forward while reducing costs, scope, and time while improving quality.

Identifying, assessing, mitigating, and proactively considering emerging risks and issues with our integrated timeline and our dependent projects.

Communicated clearly with senior-level stakeholders and effectively present solutions regarding any project issues if needed, updating, and communicating project timelines to all stakeholders.

Created, updated, and maintained project plans and schedules to keep project teams aligned & maintain accurate project forecasts, burndown, and status.

Tracking and reporting on project milestones and providing status reports to project sponsors and stakeholders.

Monitoring project progress and enforcing workflow, timelines, and deadlines to ensure on-time, on-budget project delivery.

Defining project KPIs and success metrics. Identify, manage, and escalate issues as necessary.

Used the five stages of the ITIL service lifecycle: Service Strategy, Service Design, Service Transition

Service Operation and Continual Service Improvement.

Maximus 9/2015 – 6/2021

Senior Project Manager TNERPS Project

Senior Project Manager for the 5-million-dollar State of Tennessee Health Care project. Also managing its related infrastructure state systems. Using my 18+ years of Project management to cut costs and increase client and customer satisfaction by effectively managing the Tennessee project and software development teams both onshore as well as offshore teams. Improving the State of Tennessee Healthcare system client interactions with multiple resources and multiple development and operations teams located in India, California, Tennessee, and Denver. All while keeping the Health Care project on time and below budget.

My proven 14+ years as an Agile /Lean coach and Scrum Master helped direct and guide various teams to successful Agile project deployments for Maximus from traditional waterfall projects.

Using my 10+ years of experience in Jira /Confluence to accurately track all the various project timelines across various Maximus projects.

UI/UX design and development with various state systems to encourage customer usage and retention.

4 years of digital marketing experience with various Maximus projects.

Multiple AWS and Azure deployments and data migrations. Using all Adobe tools, Marketo, Constant contact as well as many others.

Also using my 18+years of experience with Microsoft Project to manage the various project timelines. Accurately budgeting time, material, and resources across all projects so all project costs are accurately reflected to upper management.

I managed all aspects of the various technical projects (projects that focus on software development, hardware, information technology, and technical and web and mobile applications), including assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of the project(s).

Tracking and managing projects using Daptiv as well as Microsoft Project, Jira Rally, and other tools.

Colorado Access 02/2014 – 9/2015

Senior Technical Project Manager/ Marketing/ Scrum Master/ Mobile Developer/UI/UX

Senior Project Manager for the 2-million-dollar telemedicine project. Developed UI/ UX designs for both the web and mobile UI and all mobile app design and focus groups hand on hand with corporate requirements to determine our customer wants and needs in our web and mobile platform. Using predictive AI and machine learning for predictive analysis into customer needs through the telemedicine provider platform.

Planning and implementing all the change to the infrastructure that were needed at Colorado Access and implementing them throughout the organization.

Video streaming project management and development of both web and mobile

Used business analysis and requirement gathering and the incorporation of PMI Knowledge Areas along with a set of underlying competencies and applying them to our projects as well other development projects at Colorado Access.

Used my 8+ years as an Agile coach and Scrum Master to direct and guide various teams to successful Agile project deployments.

Used my 6+ years of experience in Jira as well as my experience in Confluence to accurately track all the various project timelines across the telemedicine platform project.

Also using my 10+ years of experience with Microsoft Project to manage the overall timeline as budgeting costs both material and human resources across the projects so all FTE and additional costs are accurately reflected to upper management.

I have excellent written and verbal communication skills, which I used to effectively communicate at multiple levels across the organization.

Used PMI project management and requirement gathering to work across all levels of Colorado Access, and I was involved in everything from defining project management to strategy, identifying, articulating, and facilitating changes in the development cycle. As a senior project manager, I manage and to creating the enterprise architecture, to take a leadership role by defining the goals and requirements for programs and projects or supporting continuous improvement in its technology and processes.

I used my specialized knowledge to act as a guide and lead Colorado Access through the unknown and unmapped territory, to get it to its desired destination. The value of this business analysis was the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities, and modeling of the organization. Through the effective use of business analysis especially in software development, I can ensure an organization realizes these benefits, ultimately improving the way they do business.

Leading and developing Agile team of both onshore project teams to successful deployments both on time and budget.

Designing and deploying video telehealth platforms - web and mobile both iOS and Android applications for rollout to Colorado Access's more than 900,000 clients.

Developing and designing Ruby on Rails applications for many various projects underway both in Colorado as well as clients of Colorado Access outside the state.

Managed AWS deployment and data migrations across the company. Also used all Adobe tools including Adobe Marketing Cloud and Target.

Developed, deployed, and implemented Microsoft Dynamics 365 across multiple projects.

Covidien 06/2013 - 02/2014

Senior Technical Project Manager / Agile Coach /Scrum Master/ System Architect UI/UX

Senior Project Manager and Scrum Master for the 2-million-dollar Adobe CQ5 (AEM)Project. Developed Agile Plan for Adobe (AEM)CQ5 and AWS deployment and used the Agile method to successfully deploy Adobe CQ5 (AEM) and our iOS app rollouts. Used business analysis and requirement gathering and the incorporation of Knowledge Areas along with a set of underlying competencies and applying them to our software and other development projects. The knowledge Implemented all infrastructure through analysis, design and implementation that were required for our AEM (Adobe) deployment across the organization and various countries.

The knowledge areas I used were:

Business Analysis Planning and Monitoring across the enterprise and various groups to deploy AEM throughout all country’s sites and throughout our cloud infrastructure.

Elicitation

Requirements Management and Communication

Enterprise Analysis

Requirements Analysis

Solution Assessment and Validation

Managed, designed, and developed Covidien's Adobe AEM (CQ5) CMS Mobile Initiative using Agile Methodology.

Developed UI/ UX design for both mobile and websites both internal and external as well as other sites.

Using all adobe tools Marketo after switching from Quora.

Web and .Net initiatives within Covidien for both external clients like Kaiser as well as internal business partners within the company.

Directed high-performance teams responsible for translating business requests/strategies into actionable projects which will help the company achieve its stated goals.

Assessing the requirements of technology solutions, including estimates of time, staffing and costs to implement and support.

Lead Application Developer and Project Management Lead and served in the Scrum Master agile role in the development and maintenance of commercial websites and mobile applications with Adobe CQ5 (Adobe Experience Manager) Content Management system using Agile development methodology.

Ensuring that our current portfolio of IT applications and infrastructure continued to meet business needs and can be supported.

Driving major project and business objectives in partnership with other business units and team members to quickly identify /mitigate risks and cut costs.

Developer for several projects over 2 million in scope with worldwide impact and directing iOS developers as well as an HTML5 development team. Both onshore and offshore and various time zones.

10 years of experience with backup implementation and migrations.

3 years of Storage migration experience with CenturyLink and Covidien.

Developed, deployed, and implemented Microsoft Dynamics365 across multiple projects.

State of Oregon 04/2013 - 06/2013

Project Manager/ System Architect/ Senior Web/UX/UI/Application Developer:

Managed, Designed, and Developed Department of Human Services Web and Mobile Initiatives.

Completed business analysis and tracked all costs with a million budget across the Department of Human Services using consultants and other state employees to deploy a redesign of the department of Human Services site both web and mobile to better serve thousands of Oregonians.

Developed Mobile UI and redesigned the state website for the Department of Human Services.

Designed and developed and deployed mobile applications strategy for the Department of Human Services.

Health Esignature 5/2012 - 03/2013

Senior Project Manager Application Developer

Designed the business plan, developed the project plan, and deployed an iPad mobile application for deployment in clinics and doctor's offices across the country.

iPad application allows doctors’ offices and clinics across the country to become paperless.

The iPad app was also designed to tie directly into General Electric's Centricity EMR Systems.

Created and designed custom forms for each clinic and doctors’ office.

Created instructional training materials, illustrations, and videos for the clinics and end-users.

Developed website with HTML5/CSS3, AJAX, XML, and jQuery.

EDUCATION

Applied Computer Graphics/ Human Factors

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