Customer Service Office Manager

LEE SEWAR

** *********** **** *********, ** *****

**************@*****.*** 585-***-****

My goal is to expand my range of experience in order to broaden my employment opportunities, and ultimately produce superior results in utilizing my customer service skills up to and including the areas of Management.

EXPERIENCE

MARCH 2014

REPAIR LIASON, Jared the galleria of jewelry

Open/close drawers, balance cash morning and evening, make deposits, manage inventory, ship and receive both store and customer owned fine jewelry and timepieces for repair. I am responsible for maintaining detailed logs and records of all repairs, both in-house and outsourced, and communicating between repair shops, staff, management and customers. Resolution of all repair issues, with timely documentation and follow up.

MAY 2001 – AUGUST 2012

ASSISTANT STORE MANAGER, david’s bridal

Managing all aspects of corporate retail stores, including but not limited to; supervising 35+ employees, merchandising, training, coaching, payroll management, hiring, etc.

Repeat customer service commendations

Developed coaching/training programs

Increased consultant and store productivity through floor management and coaching

APRIL 1998 – MAY 2001

OFFICE MANAGER, designs by shock! inc.

Office manager, hiring, payroll accounts payable/receivable, advertising, etc.

Assisted with new computer system sales

Assisted existing customers with their accounts

EDUCATION

JUNE 1977

REGEANTS DIPLOMA, rush-henrietta senior high school

SKILLS

Superior customer and employee relation skills

Experience in increasing sales and profit margin

Organizing bridal shows

Managing vendor programs

Exemplary phone skills

ACTIVITIES

Love of music, reading, gardening and cars.

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