TYLER J. PARKS

Incident Manager, Technical Consultant, Engineer

linkedin.com/in/tylerparks808

ad3d8b@r.postjobfree.com

808-***-****

Seasoned incident manager with a knack for optimizing incident response workflows for businesses big and small, with an emphasis on enterprise clients. My proactive approach in unblocking critical issues quickly enables Engineering teams to excel and succeed.

Relevant Skills: ITIL, ITSM, Splunk, Elastic Stack, Service-Now, Jira, Python, SQL, Java, JavaScript. EMPLOYMENT HISTORY

AREVLO MEDIA GROUP

Technical Consultant for Security Engineering Apr 2023 - Present

● Provided detailed analysis of the company's security protocols to leadership and implemented recommendations to align with industry best practices to prevent security breaches.

● Total revision of company's technical procedures related to their security workflows.

● Implemented Incident Monitoring System, assessing business impact and crafting recovery plans.

● Established a real-time incident tracking database with comprehensive insights for leadership.

● Automated alarm system for rapid response to outages and security breaches.

● Compiled 10+ SOPs into a knowledge base to expedite incident resolutions. COMCAST

Incident Manager Feb 2021 - Mar 2023

● Managed incident ownership, resolving over 500 cases with >98% in line with SLA expectations.

● Responsible for unblocking issues for the National Emergency Alert Systems Broadcasts (Severe Weather Advisories and Amber Alerts). Oversaw successful fulfillment of over 200 critical alerts.

● Led bridge calls, coordinating between Engineering and Leadership to resolve issues quickly.

● Monitored multiple channels for alarms and anomalies, investigated error trends, and conducted root cause analysis investigations.

● Crafted 300+ after-action reports for major incidents and standardized incident reporting templates.

● Updated and contributed to 14 SOP guidelines for troubleshooting and incident handling procedures. RENAISSANCE SOLUTIONS

Systems Administrator Sep 2018 - Feb 2021

● Automated startup and backup procedures, leading to a 90% time-cost reduction.

● Deployed servers for applications and administered ~300 user accounts and security access.

● Provided QA feedback for internal production applications and configured switches.

● Managed in-house data management systems and Hyper-V servers. IBM

Support Analyst (Tier 2) Aug 2014 - Jul 2018

● Provided configuration and deployment support for 3 enterprise-level client software needs.

● Assisted user connectivity within secure networks and triaged support for 4 State Department clients.

● Coordinated between teams to optimize service desk response during incidents.

● Documented new support strategies, decreasing mean time to resolution. EDUCATION & CERTIFICATIONS

● Colorado State University Programming, Data Structures & Algorithms.

● CodeAcademy Python, SQL, HTML, CSS, Java, JavaScript.g.

● Other Systems: Linux Redhat, MobileIron, Remedy, Selenium, VBS, Adobe Creative Suite. linkedin.com/in/tylerparks808 808-***-**** ad3d8b@r.postjobfree.com

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