General Manager Event Planning

SAMANTHA GASTELUM

********-********@*******.*** 714-***-**** Long Beach, CA 90802

Summary

Energetic, well spoken, highly competent, and resourceful professional with a positive can-do attitude. Seeking a position

where my self-starter skills can help an organization achieve its goals through teamwork and event planning. I empower

those around me and acquire success through genuine teaching, connection, collaboration, and different experiences.

Proven history of building business through personal and professional networking.

Skills

Event Planning and Coordination

Networking

Vendor Relations

Budget Development

Problem Solving

Strong Communication

Client Relations

Adaptability

Leadership and Development

Multi-Task Management

Experience

Raising Cane's Restaurants Los Angeles, CA

Certified Training General Manager

01/2018 - 03/2023

Spearheaded events while working closely with vendors, local chamber of

commerce, high profile celebrities and public figures.

Planned 75+ events (meetings, outings, parties, new restaurant openings,

fundraisers) bi-coastal with guest lists ranging from 200-2,000 attendees.

Managed and participated in social media platforms for restaurant campaigns.

Saw a lack of community outreach, was able to increase restaurant profitability by 20% in delivering exceptional customer experiences

through hands-on leadership of multiple Teams and Managers.

Designed timelines, layouts, and schedules to streamline events to increase

efficiencies and trouble shoot issues day of.

Recruited, hired, and developed teams to deliver best in class hospitality

events and restaurant metrics that aligned with company goals.

Responsible for financial and budget management, accounting and payroll

activities.

Created training material and led seminars to improve the customer's

experience. Analyzed data, reviewed industry trends and networked to

establish personal connections and gain repeat business.

Awarded for achieving Certified Training Restaurants (bi-coastal) and

adhering and maintaining COVID CDC/city guidelines.

Personally selected by executive leadership for an elite Managing Partner

Program. Achieved candidacy by meeting yearly industry/company goals,

delivering best in class hospitality, and heavy involvement within the

community.

Fostered and created collaboration within restaurants through team bonding and bridged the gap in communication. As a result, the highest color grading on internal assessments was achieved and recognized through Yelp Ratings and company awards.

Susiecakes Bakery Los Angeles, CA

General Manager of Operations

06/2013 - 12/2017

Solely responsible for recruiting, hiring, training and developing the Guest Service Operations team for several bakeries.

Identified, investigated and assessed issues as they arose.

Developed, maintained, monitored sales forecast, ordering of supplies, and labor scheduling for on average 40+ team members, at times for multiple stores.

Reviewed and manage P&L reports, facilitate payroll.

Maintained a clean and sanitary environment.

Assist Head Baker to manage production process to ensure quality products are delivered in a proper manner.

Managed unscheduled bakery maintenance.

Created marketing initiatives and campaigns.

Overviewed cash control and accounting.

Managed a competing high revenue store.

Maintained quality service by establishing and enforcing organization standards.

Oversaw key projects, processes and performance reports, data and analysis.

Efficient in all administrative tasks and communicate goal achievements to superiors, determine areas needing cost reduction and program improvement.

Reviewed financial statements, sales and activity reports.

Led a team from fourth to second highest grossing store in the company.

Accomplishments

Multiple Certified Training Restaurants

Recognition for promoting and staffing new market entries

Managing Partner Candidate

Led training seminars amongst peers that impacted an increase in topline sales and profit growth.

Developed relationships with new clients and exceeded sales goals by consistently achieving company EBITDAR goals

Traveled out of state and invited numerous times to the company's restaurant support office

Internal Team recognition within a staff over 150 team members

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