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Support Specialist Travel Planning

Location:
Las Vegas, NV
Posted:
February 05, 2024

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Resume:

SARAH PAYNE, ED.S.

LAS VEGAS, NV ad3d88@r.postjobfree.com 702 - 443 - 1686

Strategic and innovative thought leader with proven success in pioneering strategic development initiatives for high visibility projects and programs. Expert planner, problem solver, and specialist at identifying and capturing opportunities to create value for stakeholders and meet company objectives. CAREER HIGHLIGHTS

• Recent Awards:

o 2023 A1 Civilian Force Support Specialist of the Year, Installation Level o Q2 2023 Quarterly Award: Force Support Civilian of the Quarter at Nellis AFB

• Collaborated with FAA & training squadrons to develop integrated guidance on obtaining A&P certification; adopted at bases in US & Europe, streamlining worldwide access to this credential for 50K service members.

• Heading the #1 Air Force SkillBridge program, leading cross functional teams through high visibility projects and groundbreaking initiatives, increasing industry partner engagement by 500% in one year.

• Designed and implemented automation systems for portfolio management and commission distribution for

$25m in monthly investments, reducing labor hours by 70% & fully eliminating computational errors. SKILLS

• Innovative Design & Implementation

• Leadership & Development

• Executive Advisement & Consulting

• Presentations & Communication

• Portfolio & Project Management

• Data Driven Insights & Analytics

• Cross-Functional Initiatives

• Complex Problem Solving

PROFESSIONAL EXPERIENCE

Force Support Specialist & Program Manager

United States Air Force, 99 FSS/FSDE, Nellis AFB, NV 06/2022 – Present

Lead innovation for the #1 SkillBridge program in the Air Force, coordinating 6 Wings with 13,000+ military service members and achieving 135% participation increase in 18 months.

Cultivate relationships with executive leadership across industries to drive change initiatives, executing contracts with Hiring Our Heroes, Embry Riddle Aeronautical University, & College of Southern Nevada.

Develop & coordinate instructional media, application documents, and presentations to convey key information and enhance program impact, yielding an increase of 700 student enrollments over CY22.

Mentor diverse stakeholders, formulating solutions to complex problems and synthesizing communication to drive organizational efficiency, yielding two prestigious 2023 Unit Effectiveness Superior Performance awards.

Lead cross functional teams and coordinate with organizational leaders to orchestrate and execute large- scale high-visibility initiatives, enhancing access to critical information and resources for 2.4K Airmen this year. Educator & Program Specialist

Adelson Educational Campus, Las Vegas, NV 11/2020 - 06/2022

Develop strategic implementation strategies to connect projects and programs with short- and long-term learning objectives, increasing engagement and yielding a 95% success rate among learners.

Lead cross-functional team projects to promote fundraising and community support, advise on budgeting and develop strategic organizational initiatives to improve programs and facilities for students/faculty.

Perform comprehensive qualitative and quantitative analysis of math curriculum programs, advising leadership and implementing strategic long-range planning for 12 educators and 450 learners.

Determine appropriate referral services/options to support exceptional needs, building trust and relationships and using negotiation strategies to influence decision making when conflicting priorities and beliefs exist.

Collect and analyze a significant amount of detailed data, summarizing relevant information for diverse stakeholders.

Educator & Program Specialist

Department of Defense Education Activity, RAF Lakenheath, United Kingdom 10/2017 - 07/2020

Develop strategic implementation strategies to connect projects and programs with short- and long-term learning objectives, increasing engagement and yielding a 97% success rate among learners.

Synthesized loosely defined priorities and objectives to formulate 13 dynamic project-based learning programs, fostering consensus among employees and delivering rigorous learning experiences for students.

Perform qualitative and quantitative analysis of technology programs, advising leadership and successfully implementing strategic long-range planning for 32 educators and 750 learners.

Lead extracurricular initiatives involving complex logistics and safety measures in foreign territory for 250+ students, staff, and military parents, ensuring 100% success rate for participants’ safety and satisfaction.

Synthesize complex information and visualize data to produce reports and correspondence, and inform stakeholders of performance and impact.

General Ledger Accountant

USAF Europe, NAF Resource Management, RAF Lakenheath, United Kingdom 08/2012 – 08/2013

Manage receivables and payables accounts for 15+ base activities, balancing daily revenue of $20-$100k with 100% accuracy.

Process Value Added Tax (VAT) exemption requests for purchases made in the UK, ensuring timely reimbursement of funds totaling ~$27,000 for ~900 service members.

Utilize double-entry accounting methods to record and audit revenue and generate financial reports. Operations Manager

AmeriLife Marketing Group, LLC, Clearwater, FL 08/2007 – 07/2010

Consult with executive leadership on priorities and performance related to company objectives.

Recruit marketing & administrative professionals, conduct interviews, and facilitate onboarding to lead an organizational culture of inclusion, professionalism, and diversity with 90% retention over 1 year.

Manager and administrator of all major operational and human resources functions, ensuring sustained efficiency in daily functions and record profits through a 2-year-long corporate restructuring.

Designed complex automation systems to manage $200K in monthly commissions from $25m in annuity premiums from 400 agents across 35 companies. Reduced labor hours by 70% and eliminated errors.

Collaborate with cross-functional teams through a CRM software development project, synchronizing all sales, production, and contracting functions: resulting in a 300% increase in operational productivity.

Manage production audits, accounting, payroll, commissions, CRM, contracts, and inventory, sustaining successful daily operations and executing business plans. EDUCATION

Doctor of Strategic Leadership In-Progress Projected May 2026 Liberty University Ed.S. Curriculum & Instruction May 2023 3.86 GPA Liberty University M.A. Teaching December 2016 3.47 GPA Liberty University B.A. Organizational Management December 2013 3.97 GPA Summa Cum Laude Ashford University CERTIFICATIONS

Leading Transformations, Managing Change Macquarie University September 2023 Project Management Specialization Google Professional Learning July 2023 COURSEWORK

Strategic Planning for Organizations Organizational Change Leadership Priorities & Practice Communication in Organizations Leadership for Organizations Advanced Research & Writing



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