Customer Service Food

Loretta Passman

Sharon Hill, PA *****

**************@*****.***

Summary of Qualifications:

Paraprofessional

Crisis Management

Problem Solving

Dependability

Behavioral Therapy

Communications

Administrative

Conflict Resolution

Core Competencies:

Food Service/Driver

Load, transport, and deliver items to consumers in a safe, timely manner

Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied

Accepting payments for delivered items

Provide excellent customer service, answer questions, and handling complaints from consumers

Paraprofessional

Assisted in the educational and social development of students under the

direction and guidance of the facilitator and classroom teachers

Assisted in the implementation of Individual Education Plans for the students and

monitored their progress

Provided support for individual students inside and outside the classroom which

enabled them to fully participate in activities

Worked with other professionals, such as speech therapist, social worker,

occupational and physical therapists

Supported students with emotional or behavior concerns and assist them in

developing appropriate social skills

Behavioral Therapy

Participated in IEP team meetings and subsequent case management meetings

Shadowed and assisted client to participate in all activities according to classroom teacher and lesson plans/schedule

Intervened when client was at risk of danger or injury to self or others

Implemented therapy protocol as outlined by various therapists and strategies identified on the IEP, i.e., speech, occupational, physical therapists, and special educator

Completed daily Service Verification Note, tracked data collection and bi-annual progress monitoring

Kept IEP team and parents updated with relevant information about identified client

Employment: DoorDash, Philadelphia, PA

Driver 2022 to Present

General Healthcare Resources Inc., Aston, PA

Paraprofessional 2021 to 2022

JEVS Human Services, Philadelphia, PA

Home Health Aide 2020

Delta-T Group, Inc., Bryn Mawr, PA

Personal Care Assistant 02/2018 to 10/2018

Education: Cardinal O'Hara High School Springfield, PA

High School Diploma

Certifications: Community Action Boothwyn, PA

Certified Medical Assistant

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