Muneerah Page

Technical Trainer/Sales Accounting

ad3d7b@r.postjobfree.com

SKILLS

Customer Service Management - Customer Service Training - Troubleshooting - Customer Experience - Employee Learning & Development - Auditing - Training and Development - Coaching - Lessonly - Quip - Leadership - Quality Assurance - Zendesk - Training Delivery - People Development - Facilitation

EXPERIENCE

Zepz - Sendwave, Remote - Customer Care Technical Trainer (SupLead, L3)

Sept. 2020 - Nov. 2023

●Prepare training plans based on the requirements, coordinate with the learning council & publish details of the workshops on learning calendar.

●Conduct Virtual workshops on the following topics for various target audience on a regular basis (monthly/quarterly)

●Publish Training completion & status report on the Learning Hub platform to grant credits for the participants

●Create new training documents/presentations & update existing documents on a requirement basis

●Create new courses/update existing courses on Lessonly platform on requirement basis

●Maintain a repository of training completion status, attendance & scores of individuals for audit purposes.

TEKsystems, Hanover, Maryland - Business Operations Associate

Feb. 2020 - May 2020

●Managed total accounts receivables with an Aging in excess of $5.8 million

●Auditing accounts to ensure accurate billing and client specific information

●Responsible for gathering the necessary data to assist Management with account specific decisions

●Proficient in the management and collection of customer accounts receivables

Hughes Sales, Columbia, Maryland - Sales Accounting/Customer Service Representative

Mar 2017 - Jan 2020

●Answering questions about the companies products

●Keep abreast of competitive products, services, pricing, and distribution strategies

●Handle and resolve customer sales, returns, accounting, and distribution challenges

●Provide customer service regarding collection issues, prepare account adjustments, resolve discrepancies and short pays

●Responsible for monitoring and maintaining the financial integrity of accounts receivable accounts

StoneMor Inc, Glen Burnie, Maryland - Cemetery Administrator/Contract Analyst/Deed Processor

Nov 2012 - Mar 2017

●Deal directly with vendors of funeral service supplies such as florists, headstone, medals, etc.

●Deeds and Certificates Prepare Certificates of Ownership, record, file and track delivery.

●Contract Processing reviews mathematical, pricing and coding accuracy of contracts written, and processes via data entry. Maintain a log of contracts

●File maintenance: update customer files, permanent records, maps, and employee files

●A/P Pay invoices timely with purchase card or submit for manual check

●Take part in weekly meetings between departments, take minutes and forward to Regional Office

Strayer University, Millersville, Maryland - Sponsored Student Accounts Officer

Apr 2003 - Aug 2008

●Review employee pay results to ensure compliance with FLSA rules and policies

●Track and collect over payments as necessary

●Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues

●Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances

●Implement activities to manage quarterly collection and bad debt expenses

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