Sam Barimani

San Francisco, +1-415-***-**** ad3d79@r.postjobfree.com

LINKS

• Stinsonbees.com

PROFESSIONAL

SUMMARY

- USA Citizen & Australian Citizen

- Small business owner and Application owner,

- Highly self-motivated with a solid work ethic.

- Skilled at multi-tasking and maintaining a strong attention to detail.

- Employs professionalism and superior communication skills to meet client and company needs.

- Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements.

- A methodical and competent professional with software optimization and troubleshooting expertise.

- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

- Willingness to take on added responsibilities to meet team goals. SKILLS

• Make formal recommendations,

and write application

specifications, including

conversion, upgrade, and

interface routines.

• Database optimization

• Complex problem-solving

• Search Engine Optimization

• Technical Analysis

• Technical Writing

• Planning and Coordination

• Teamwork and Collaboration

• Flexible and Adaptable

• Analytical and Critical Thinking

• Excellent communication

• Networking (PCNA Certified)

• Work with: Ellucian products,

Jagger, Banner, StarRez,

Canvas, AppXtender, Jira,

Kanban, Degreeworks, App

works, E-visions, E-Transcript,

ServiceNow, Avaya and Cisco,

Nortel, Session manager,

PeopleSoft, Remote Access with

IPSec VPN Using FortiClient,

Microsoft Exchange, Regular

Server, Firewall, Exchange 365,

Remedy, Autotask, Egnyte (Share

file Window server 2012,

Microsoft enterprise mobility,

SQL, Oracle, Agile methodology

(Waterfall and scrum)

WORK HISTORY

IT APPLICATION ANALYST/ADMIN 01/2016 to CURRENT

Stanford University & Hospital Palo Alto, CA

• Promoted twice.

• Working with Hospital medical devices and medical device applications such as Ultrasound and EKG devices and applications.

• Configure, monitor, and administer enterprise applications to ensure high availability (Zoom, Slack, Constant Contact, DocuSign, Box, Survey Monkey, etc.)

• Routinely check the status of all enterprise applications and ensure uptime/availability.

• Provide level-2 assistance on issues arising from application configuration/user access etc.

• Manage and monitor licenses, user access, and privileges.

• Monitor and keep licensing levels adequate for current and upcoming needs.

• Research and adapt industry best practices for managing enterprise applications portfolio.

• Create Operations Documentation

• Attend relevant events, trainings, etc.

• From vendors/SMEs to be able to administer the applications better

• Provide weekly updates manager on the state of various applications, licenses, issues, future proofing of applications, other changes, etc.

• Be aware, review, and understand updates/upgrades and guide teams on actions.

• Guide and manage timely upgrades to enterprise applications to ensure security and updated functionality for all users.

• Guide and manage migrations of enterprise applications as and when necessary.

• Decommission old applications completely.

• Knowledge of SCCM

• Database system expert: SQL and Oracle

• Ability to review new applications to add to existing portfolio and/or replace existing applications, prepare pros/cons for recommendations.

• Establish contacts with/communicate with the vendor's technical and account management teams and organize trainings.

• Work on other tasks related to the work as directed by manager.

• Perform Enterprise security-related tasks as directed by management.

• Working with Ellucian products, Jagger, Banner, StarRez, Canvas, AppXtender, Degree works, App works, E-visions

• Provide first & second -level contact and problem resolution for all users with hardware, software, and application problems for both Mac and Windows

• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

• Escalate advanced problems to technicians.

• Courteously obtain and convey concise problem information for external and internal service personnel.

• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.

• Develop troubleshooting skills by using effective investigative methods and using Help Desk troubleshooting tools.

• Ability to communicate effectively over phone, chat, email or in person.

• Perform necessary business and system analysis to gather all pertinent data related to issues in production system, patches, upgrades, and enhancements.

• Collaborate with business partners to gather requirements and identify gaps between requirements and the application.

• Assist business partners with determining deliverables, creating system test plans, identifying test scenarios, managing user- acceptance testing and conducting production roll out of resolution.

• Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and delivering resolution of issues.

• Work with business partners to test and deploy resolution in a timely manner.

• Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques.

• Interact with team members, the user community, and others on an ongoing basis to ensure accurate identification and delivery of business requirements.

APPLICATION SUPPORT ANALYST 02/2014 to 12/2015

St, George Bank Corporate - Australia, Sydney Sydney, NSW

• Analysis of functioning application from the Top Coder development process

• Configuration, installing, compiling, and deploying applications in a development or production environment.

• Diagnosis and troubleshooting of errors from applications independently or with team members.

• Communication of project status, errors, and other items with the Top Coder team

• Create documentation of processes

• Support and maintenance of SOE built environment.

• Establishing new and maintaining the existing processes

• Installation and configuration of PCs, networking, equipment, and network operating systems

• Incident Management, Problem Management, Service Request Management, Configuration Management (Remedy), Change Management, Release Management, Asset Management, Service Catalog

• Mac Support: Manage and configure the Macintosh operating system, perform software and OS installs, and understand system preferences.

• Manage and manipulate fonts, install print drivers, understand graphic file formats, and manipulate files between the Windows 7 and Macintosh platforms.

• Understand and troubleshoot Macintosh hardware and software networking components.

• Troubleshoot hardware problems and replace defective components.

SUPPORT ENGINEER/ HELP DESK ENGINEER 09/2013 to 01/2014 Fujitsu Australia

• Installation and configuration of operating systems (SOE Windows 7

• Installation and configuration, networking equipment and network operating systems

• Installing T4L (Technology for Learning) software and Citrix on new PCs

• Initiating Windows 7 OS Deployment

• Installing, Set-up and Q.A Testing for Point-of-Sale Devices

• Migrating client data from XP to windows 7 on server

• Set–up, installing and trouble-shooting network printers. TECHNICIAN AND CUSTOMER SUPPORT 05/2013 to 09/2013 Best IT Engineering

• Working knowledge of common network monitoring and security utilities

• Providing network support for customers, staff and administration personnel

• Coordination of installations, move, add, change or warrantee repair with vendors.

• Upgrading of existing systems and schedules of preventive maintenance

• Management and coordinating of IT projects in compliance with specifications and schedules.

• Troubleshooting of hardware and software problems and act as helpdesk support

• Providing complete support and solution to customers, departments and staff in the clients and servers sections

• Administrating and managing user rights and user configuration and running of windows 2003 server active directory.

• Handling mail server and SQL database server

• Taking regular backup on SQL database server and Active Directory

• Mac Support

• LANGUAGE:

• English

EDUCATION

Bachelor of Information Technology 2014

Macquarie University

Diploma of Computing 2011

Macquarie University SIBT

Certificate in Managing People ElementK.com, Online Course 2008 CERTIFICATIONS

• Professional Certified Network Administration 2023 ( PCNA )

• [Product manager], [Brain Station] - 2022

• ITIL, [TAFE Australia] - 2015

STINSONBEES.COM

. Small business and Enterprise application

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