Vina Haney

**** * ******** ** *******, AZ ***** 602-***-**** ad3d70@r.postjobfree.com

Professional Summary

Energetic results-oriented professional eager to bring strong operational and administrative skills to a growing company in need of top-level support. Excellent organizational, communication and strong interpersonal skills. Articulate and friendly with a professional demeanor. Certifications include HIPPA, Frankland Covey managerial courses, and Microsoft office certified.

Professional Experience.

Senior Project Coordinator/ Trainer

Provide administrative support to project manager(s) by acting as point of contact for customers residing within their assigned area of operation.

Management of assigned jobs from initiation to completion – often near or more than 50 customers.

Review remodel process and explain contract details to customers.

Respond to incoming calls, assign crews, and schedule specific phases of remodel project.

Call customers on a regular basis to keep them apprised of the status of the project and ensure a positive experience.

Communicate with Superintendents daily to keep project moving.

Maintain and update ICMS (tracking system) to ensure information is accurate and current.

Collect and post payments as stated in the contract.

Enter fields inspection reports, order out repairs and generally keep project moving in an efficient and expedient manner.

Maintain detailed notes in the CRM (Customer Relation Management) system.

Complete follow up calls.

Assist with administrative functions.

Maintain communication and feedback with Remodeling Sales Representatives.

Responsible for complete and accurate documentation.

Ensure quality and accuracy of each file prior to submitting to Construction and Accounting.

Ensure data entry for each system is complete and accurate.

All other duties as assigned.

Department Liaison/ Dispatcher

Reassigned to service and warranty department to help assist in the reorganization, and restructuring of department by training current and new service representatives with the following skill set:

Respond to incoming phone/web requests for service repairs to include promptly responding to voicemail messages, emails, and web requests daily.

Collect information from customers and/or internal service department staff.

Notify customers of scheduled repairs and provide regular updates for the life of the repair phase(s) in a timely manner.

Track and document job progress, notes, and pertinent information in internal systems accurately.

Maintain hard copy and electronic file system.

Assist Customers (internal/external) with needed documents.

Service Operations Lead

Post restructure my current position as service operations lead responsibilities are as follows:

Monitor both CCR’s and technicians with scheduling issues, questions, and/or concerns.

Monitor CCR’s with customer calls and overflow to ensure operational efficiency.

Utilize strong customer service skills to provide assistance in a timely, professional manner to lead by example.

Assist in reoccurring training to maintain standards and processes.

Train existing & new hire CCR and Technicians in new Pool Brain software.

Accurately enter appropriate information regarding operations and customer escalations in a managerial position

Maintain operation of daily call log on tv display for the purpose of analyzing metrics for operational improvements.

and training opportunities.

Dispatch/Scheduling personnel.

Report on all out-of-line conditions affecting customer satisfaction.

Work with accounting personnel to provide approvals for payments and confirm all payments are made in full,

before closing out the repair request.

Create/modify training documents, SOP and daily analysis and reports for department.

Currently assisting in the expansion and creation of new Pool Care department

Employment History

SHASTA INDUSTRIES - PHOENIX, ARIZONA

09/2019- CURRENT

FACEBOOK – SOCIAL MEDIA ANALYST - PHOENIX, ARIZONA

04/2018- 09/2019

LOGISTICARE SOLUTIONS / RECEPTIONIST / ADMINISTARTIVE ASSISTANT - PHOENIX, ARIZONA

12/2014 – 03/2018

EMPEREON / OUTBOUND AGENT - PHOENIX, ARIZONA

05/2013 - 12/2014

REMX/ECS-OPTUM / MEDICAL CHART SCHEDULER - PHOENIX, ARIZONA

05/2013 – 08/2013

FITNESS1 HEALTHCARE CLUB / RECEPTIONIST - PHOENIX, ARIZONA

07/2012 – 06/2013

Education

Glendale Community College

Greenway High School, Glendale 2008-2013

References available upon request.

Contact this candidate