Entry Level Customer Relations
Resume:
WILLIAM ELRAGE
Safford, AZ ***** 928-***-**** *******@*****.*** WWW: Bold Profile
Professional Summary
Talented Manager offering 28 years of operational training and management experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operation Manager position. Ready to help team achieve company goals.
Skills
Business analysis
Budgeting
Issue resolution
Priority management
MSHA Standards
OSHA Standards
Staff management
Operations management
Safety Management
Analytical and Critical Thinking
Project management
Conflict resolution
Microsoft word and Excell
Payroll management/SAP/Kronos
Improve Performance
Inventory Accuracy
Document Flow Coordination
Budget Knowledge
Customer and Vendor Relations
Reducing Waste
Maintaining Clean Work Areas
Process and Procedure Refinement
Lean Six Sigma
Excellent Interpersonal Skills
Organizational Efficiency
Performance Monitoring and Evaluation
Incident/accident investigation
Root Cause Analysis
Scene Safety
INSAR
Oversee Administrative Functions
Materials Planning and Logistics
Environmental Impact Management
Mathematical Calculation and Reasoning
Manage Operations
M3 Inventory System
Interpersonal Communication
Cultural Awareness
Organize Professional Development
Program Evaluation
Professional Development Planning
Recruiting and Hiring
Agile Work Flow
Inventory Audits
Piezometers
Inclinometers
Creating SOP's
AED Training
First Aid
Hiring Manager
Human Resources
Hazard Identification
Hazard Mitigation
Safety Auditing
Sonic Drilling
Air Track Drilling
Trenching Safety
Training
Work History
Regional Operations Manager 08/2022 to 11/2023
Pebble Technologies – Mesa, AZ
Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Negotiated contracts and agreements to optimize cost savings and efficiency. Introduced new methods, practices, and systems to reduce turnaround time. Enforced compliance with local, state and federal regulations and company standards. Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Collaborated with cross-functional teams to align operations with corporate objectives. Devised and executed training plans for new and existing staff to support competency and compliance.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off. Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implemented innovative programs to increase employee loyalty and reduce turnover. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths. Interacted well with customers to build connections and nurture relationships. Assisted in recruiting, hiring and training of team members. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Developed processes to save on costs and prevent losses Enhanced regional branch performance by implementing proven management processes to increase revenue
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
Set, enforced, and optimized internal policies to maintain responsiveness to demands Developed processes to save on costs and prevent losses. Trained and guided team members to maintain high productivity and performance metrics. Managed purchasing, sales, marketing and customer account operations efficiently. Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Implemented business strategies, increasing revenue and effectively targeting new markets. Supervisor/Leaching-Hydromet 12/2015 to 05/2022
Freeport-McMoRan
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Hiring Manager
Project Manager Sonic Drilling Operations
Highly proficient with MSHA/OSHA standards
Delegated tasks to others on grooming team.
Positioned as primary liaison to streamline operations of multiple lines of business within organization.
Measured team performance and reported metrics to leadership team members. Set overall vision and provided team leadership.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual. Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Maintained compliance with company policies, objectives and communication goals. Evaluated employees' strengths and assigned tasks based upon experience and training. Interim Sr Supervisor May 2021-2022
Achieved results by working with staff to meet established targets Monitored workflow to improve employee time management and increase productivity Maintained compliance with company policies, objectives, and communication goals Supervisor/ Utility Crew 08/2014 to 12/2015
Freeport-McMoRan – Safford, AZ
Oversaw and optimized work of 15 Laborer's performing high-quality compliance/safety work. Revitalized Crusher area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Audited and documented all processes and procedures for new accounts department. Evaluated employees' strengths and assigned tasks based upon experience and training. Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
Collaborated with Managers and maintenance departments to establish project guidelines and create unique products to drive profitability. Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and coached and trained to improve weak areas. Maintained compliance with company policies, objectives, and communication goals. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Educated staff on organizational mission and goals to help employees achieve success. Evaluated staff performance and provided coaching to address inefficiencies. Conducted regular reviews of operations and identified areas for improvement. Supervisor Crush and Convey 01/2013 to 08/2014
Freeport-McMoRan – Safford, AZ
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Supervised electrical and mechanical departments during night shifts. Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Developed and executed plans to monitor standard process adherence. Conducted field visits and met corporate customers for business development. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Conducted training and change management processes to improve operations. Developed standard operating procedures and document workflows for current and future process steps.
Increased production 5%
Adaptable and proficient in learning new concepts quickly and efficiently Developed strong organizational and communication skills through coursework and volunteer activities
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Submitted reports to senior management to aid in business decision-making and planning. Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Supervisor Mining Operations 07/2012 to 01/2013
Freeport-McMoRan – Safford, AZ
Modular Mine Dispatcher
Managed over 100 calls per day via phone and radio Improved quality processes for increased efficiency and effectiveness. Supervised production planning while using appropriate tools and analysis for smooth production output.
Conducted training and change management processes to improve operations. Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Developed and executed plans to monitor standard process adherence. Adhered to established policies, procedures and compliance for satisfactory audit rating. Updated quality control standards, methods and procedures to meet compliance requirements.
Created, modified, and executed daily business plans to maximize client satisfaction. Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor Inpit Gyrotory Crushers 07/2008 to 07/2012 Freeport-McMoRan – Morenci, AZ
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Created scheduling reports in Microsoft system to efficiently and effectively move product and adhere to shipping commitments.
Adhered to established policies, procedures and compliance for satisfactory audit rating. Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Determined and recommended methods to address improvement opportunities. Developed standard operating procedures and document workflows for current and future process steps.
Managed and archived quality documentation and participated in internal and external quality audits.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Supervised production planning while using appropriate tools and analysis for smooth production output.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Conducted training and change management processes to improve operations. Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Updated quality control standards, methods and procedures to meet compliance requirements.
Managed over 50 calls per day pertaining to business Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Supervisor Crush and Convey 01/2007 to 06/2008 Freeport-McMoRan – Morenci, AZ
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations. Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness. Managed operations, electrical and mechanical departments. Updated quality control standards, methods and procedures to meet compliance requirements.
Adhered to established policies, procedures and compliance for satisfactory audit rating. Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Developed and executed plans to monitor standard process adherence. Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Conducted field visits and met corporate customers for business development. Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Increased material through crushers 7%.
Gained extensive knowledge in data entry, analysis and reporting Proven ability to learn quickly and adapt to new situations Demonstrated strong organizational and time management skills while managing multiple projects
Acted as a team leader in group projects, delegating tasks and providing feedback Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
Supervisor Mining Operations 06/2004 to 01/2007
Freeport-McMoRan – Morenci, AZ
Improved quality processes for increased efficiency and effectiveness. Managed over one hundred calls daily via phone and radio. Supervised production planning while using appropriate tools and analysis for smooth production output.
Conducted training and change management processes to improve operations. Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations. Developed standard operating procedures and document workflows for current and future process steps.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Investigated and resolved customer complaints to foster satisfaction. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Heavy Equipment Operator 08/1996 to 06/2004
Freeport-McMoRan – Morenci, AZ
Modular Mining Dispatcher
Supervisor in Development Program
Safety Coordinator/conducted safety audits/performed Root Cause Analysis Environmental Coordinator
Fill in Supervisor
Managed 50 customer calls per day.
Trained in diverse pieces of equipment and useful attachments to handle any team need. Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Maximized equipment and personnel protection by identifying and avoiding hazards such as utility lines.
Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
Adhered to all heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Observed all safety protocols and procedures to avoid injuries and accidents during each shift.
Communicated issues that needed to be immediately addressed with management for quick resolution.
Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents
Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports
Operated machining equipment safely with team of operators Trained in diverse pieces of equipment and useful attachments to handle team needs. Operated machining equipment safely with team of operators. Operated range of heavy equipment on regular basis with advanced skill. Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Met project demands consistently through careful and consistent operation of heavy equipment.
Education
High School Diploma 06/1990
Clyde High School - Clyde, TX
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