Luz E. Leuyer

ad3d6b@r.postjobfree.com

(C) 703-***-****

Objective/Summary

Manager with over 20 years of experience working in a customer service and administrative capacity. Obtained vast knowledge and experience supporting operating functions of a multi-million-dollar facility, while ensuring that all tasks were completed with the highest level of efficiency. Improved my organization accuracy, transparency and compliance with State and Federal laws such as HIPAA, OSHA, FDA and ATF. It is my goal to contribute significantly to the success of an organization by identifying needs while also addressing any barriers that may inhibit the accomplishment of the agency’s overall mission.

Expertise

Strong Leadership Retail/Project Management

Planning and Resource Management Process Improvement Strategic Organization Growth Efficient Delivery of Products& Services Ability to Interface with all levels of organization and individuals Strong Communication Skills Budgeting and Managing Scheduling Understanding of Federal and State Laws Problem Solving and Conflict Management Time Management Strong Administrative Skills Strong Networking Skills Skills

Microsoft Suite, Excel, Microsoft Power Point, Windows Operating Systems, Communication Tools(Zoom, Skype, Spreadsheets, Charts and Graphs

Employment Experience

Wal-Mart, Germantown, MD November 2016 – February 2021 Assistant Manager Full-time 40 hours per week

• Supervised over 450 employees and associates related to lost prevention

• Ensured that store operations were maintained at all times

• Engaged customers from a wide variety of cultural backgrounds, while responding to inquiries and addressing complaints in a timely manner

• Monitored employee hours and input data into system for processing payroll

• Coordinated and assisted 8 departments in their routine sales operations

• Mediated conflicts between staff as well as calmed irate customers when applicable

• Engaged staff and built rapport by creating and implementing team building exercises

• Supported staff with mentoring and problem-solving work-life balance issues when applicable

• Enhanced research capability by cross referencing store and department merchandise sales and comparing them in several analytical presentations

• Coordinated with leaders in various departments nationwide to enhance employee relations while promoting effective management strategies and solutions

• Trained and provided supervision to new employees

• Performed several clerical duties including filing and faxing documents and coordinating information with higher level management

• Demonstrated active listening skills while following up on inquiries consistently

• Performed several hundred financial transactions daily

• Counted, secured, and deposited over $30,000 dollars on a daily basis

• Maintained and secured keys that provided availability to cash room, registers, accounting office, and self-check out machines

• Established and maintained relationships with contractors and vendors by coordinating store inventory and scheduling delivery times

• Operated, sorted and maintained office equipment essential for store functioning

• Problem solved and engaged customers and successfully diffused many situations

• Maintained an accurate amount of cash in the register on a daily basis

• Collaborated with other sales associates regarding sales, floor sets, and inventories

• Customized sales strategies and implemented them to customers

• Collected, stocked and organized inventory items as they arrived to the store

• Responded to phone calls and questions about company polices, merchandise, and service Wal-Mart, Kingstowne, VA October 1998 – October 2016 Asset Protection Specialist Full-time 40 hours per week

• Monitored public areas for potential threats

• Identified potential thieves or vandals among staff or patrons

• In some instances, monitored displays or changing rooms, both of which can provide additional opportunities to steal merchandise

• Follow suspected shoplifters and reported violations to proper authorities

• Reviewed inventory and stock and investigating suspected pilferage by employees

• Documented theft and other security violations

• Responded to high intensity and sometimes emergency situations with steadfast decision making processes

• Improved the store's security methods by coordinating with officials in other departments

• Trained and supervised store associates on loss prevention strategies

• Coordinated efforts with detectives and criminal investigators to solve major theft incidents or other retail crimes

• Testified in criminal and civil court actions when applicable

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