Chad Woods

Customer-oriented Manager with over * years of hospitality experience focused on

increasing revenues and customer loyalty.

Oklahoma City, OK 73170

ad3d5m@r.postjobfree.com

+1-405-***-****

To apply the skills of organization and professionalism within the workplace and achieve a job that is challenging, creative, and that provides a stable work environment.I am a very motivated and organized person. I am proficient within the workplace. I can handle multi-tasks. I am a team player. Work Experience

Affordable Housing Property Manager

Oklahoma City Housing Authority (ocha) - Oklahoma City, OK September 2022 to March 2023

I oversee 43 apartments and 31 scattered houses. Worked with the on site case manager for our sober living complex to ensure everyone reports with her on a daily basis and continues to work the program. Scanned new applicants for the program collected rent, posted violations, processed evictions. I had to travel to each scattered site to check on the scattered houses and keep everyone compliant. Inspected all apartments and houses for move ins and move outs. I worked with Section 8 on a daily basis as well made sure payments were being received from Section 8, hap, and for our public housing. I processed any work orders as needed and ensured they were being completed by maintenance. I handled all tenants utility reimbursement checks each month. All while making sure our occupancy was at at least a 95% and that the tenant files where put together and in order for quarterly inspections by ohfa and took care of everyone's hours and paid all vendors as well I handled any ordering needed and took care of our budget. Resident manager

Dawn Asset Management - Norman, OK

July 2019 to August 2022

Handled all aspects of the apartment community including leasing, renewals, collections, recertification. I over looked the daily business operations of dwellings and commercial entities, including advertising, collecting rent, screening tenants, and organizing maintenance repairs. This is a tax credit property so I worked daily with tax credit assurance to keep all files in compliance and processed all recertification 60 days out. Made sure each file had been approved and verified with tax credit before the tenants moved in. Had to keep in compliance with OHFA on a daily basis for any apartments that where on section 8. Entered in all vendor invoices for payment and processed any evictions. Handled the weekly reports for the home office as well I made sure the tax credit month end reports where correct and submitted by the deadline each month. submitted payroll for the entire property. Lastly I would do the final move outs and handle the return of there security deposit. I sent off accounts to the collection agency each month as needed.

Technical support 2

Teleperformance - Oklahoma City, OK

April 2017 to August 2019

Answered technical calls from home as a technical rep for Comcast cable then moved on to technical for Apple support. I answered mostly incoming calls from customers having anything from billing questions to technical support and even some troubleshooting calls that would take long periods of time. I lead the team several times and helped with the coach and supervisors during the nesting period for new people that are just coming out of training. This was all done in my home office setting. I always had excellent stats and good quality graded calls. This was done in the setting of my home office. it was a total remote position.

Operations /Housekeeping Manager

Holiday Inn Express and Suites - Norman, OK

January 2017 to June 2019

I could perform all the tasks of a front desk agent and took on the leadership of the front desk manager and have successfully received passing scores from IHG in all parts of the front desk and housekeeping department according to the IHG standards. I have since been assisting the GM with all the the duties of a front office manager including new hire paper work, tax exempt, direct bill and even all the a/r accounts. I scheduled all departments in the hotel as well assigned each housekeeper with there daily tasks. Not only would I inspect rooms and make sure each housekeeper would meet there daily and weekly expectations on the time limits they spend in each room depending on if it was a stay over or checkout. I would maintain and order supplies including linen investigate any room complaints. Review and respond to guest complaints through medallion through Opera I would provide feedback to each housekeeper during our morning pre shift meetings each day. Now my main focus is operations of the entire hotel in every department working along side the GM. Front Desk Manager/Operations

Holiday Inn OKC Airport - Oklahoma City, OK

2014 to 2017

AGM/Operations

Oversee hotel operations including sales and catering, front office, restaurant and bar, maintenance and housekeeping. Serve as on-site accounting and human resources. Received superior customer service satisfaction scores for 4 consecutive quarters Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. As well assisted with the complete operation of the 147 room full service hotel restaurant and bar that had a 24 hour fully staffed housekeeping department. My main focus was to supervise all activity with employees and guests and to make sure each room was inspected. I assigned duties to the front desk and housekeeping each day and observed there performance to make sure that all brand standards are being met on a daily basis in all departments of the hotel including front desk, Housekeeping, Food and beverage and maintenance. I handled the scheduling of employees and assisted with any of the training, hiring even performance evaluations. Twice a month I would go over the payroll with the other managers to maintain the budget. I followed up with guest reviews, I also handled several direct bill accounts, reservations, and all other general aspects to assist in the complete operation of the hotel. Last but not least I played a huge roll in the success of 3 QA and 3 IHG inspections that exceeded the normal passing score in all departments. Store Manager

Payday Money Store - Oklahoma City, OK

2011 to 2014

I made sure the store was open and under full complete operation on a daily basis. I also took care of all payday loan verifications. I processed minimal credit checks on new customers verified banking accounts and income. Gave out Payday loans cashed checks took Western Union Payments. I also handled all the bills each month from rent of the building to the employees pay and hours also handled all the moneys and reconciliation of the books. I balanced the check books and took deposits and got change orders from the bank on a daily basis. Scheduled employees and of course handled all collections on past due loans and returned checks. Filed for garnishments at the court house and went to court on our behalf. Assistant Manager Retail

Goodwill Industries of Oklahoma

2009 to 2011

I Assisted the store manager with complete operation of a retail store including but not limited to: Excepted donations, sorted clothes and other merchandise, priced goods and of course rotated the inventory on the floor weekly. Made sure all quotas were met in the front as well in the back with all employees. Scheduled employees, handled the stores budget ran reports for the corporate on a daily basis handled all bank deposits and change orders. As well made sure each cashiers cash, credit card, and checks balanced out at the beginning and the end of each shift. Most of all made sure the store was clean and running on a daily basis and maintained excellent customer service to each customer. Education

Associate in Buisness management

Mid-American Christian University

2008 to 2010

Oklahoma City Community College

2001 to 2002

High school or equivalent

Westmoore High School

1997 to 2000

Skills

• Front Desk

• Front Office

• EMR

• Collections (3 years)

• computer skills (10+ years)

• CSR

• Customer Service

• Customer Care

• Call Center

• Tech Support

• Apple

• Help Desk

• Iphone

• Blackberry

• Troubleshooting

• Budgeting

• Management

• Organizational Skills

• Scheduling

• training

• Microsoft Office

• Payroll

• Typing

• Office Management

• Profit & Loss

• Desktop Support

• Active Directory

• Accounting

• Time management

• Fair Housing regulations

• LIHTC

• Property management

• Section 8

• Tax Experience

• Asset Management

• Housekeeping Management

• Remote Access Software

Certifications and Licenses

CPR Certification

Assessments

Customer service — Proficient

January 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

General manager (hospitality) — Proficient

July 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Work motivation — Proficient

November 2020

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a very motivated and organized person. I am proficient within the workplace. I can handle multi- tasks. I am a team player.

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