Sherrilyn Black

Customer Service Representative - Clinical coordinator

Kansas City, MO 64127

ad3d53@r.postjobfree.com

+1-816-***-****

Health Insurance (,Scheduling,filling prescription through the mail) Specialty Dept and moved to Infusion .

Enrolling patients into insurance and giving explanation of benefits Medicaid Part B, andD . Online loan verification(Outbound calling customers to verify home and work phone is active and verifying employment and also banking information, Major Appliances sales online Customer /Care resolution( I received inbound calls from customers who are interested in purchasing appliances I purchase them for the customer online and receive payment by JcPenny card or another type of card I also offer the customer a 3 year plan or 5 year plan for the appliances which cost a certain amount with purchase. I also have driving skills and delivery driver for Door dash and,I also Uber customers to destinations I am efficient in completing 100 calls daily

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Clinical coordinator

OptumRx - Overland Park, KS

February 2020 to July 2023

• inbound calls concerning refill service on prescription. Assistance in filling the prescription un the specialty dept. Ensuring customer satisfaction in getting medications on time.Educating the customer about copay insurance and any additional information and cost.

• Clinical coordinator schedule patients.

• Outbound calls to schedule delivery for medication.

• Make sure patients are covered with insurance, Prior Authorization

• Out bound call to patients when insurance is changed. Customer Service Representative

JCPenney Sales (Major Appliances, customer care chat - Lenexa, KS June 2018 to February 2020

My position consist of inbound calls from customers who would like to order the appliances online and also to assist in placing the order for them, Also resolving issues that the customer is having with the appliances and cancelling orders and adding and changing delivery dates also RGA which is returning money to the customer . Making sure the customer is satisfied with their appliances. major appliances is no longer in operation so I took the position in chat we chat with the customers and place orders for them and resolve issues is the customer is having with trying to order,place order, returns, placing customers orders and taking payments and also checking to see if the customer has rewards available. Sales Associate

Upperlake Processing Services - Overland Park, KS

October 2017 to May 2018

Outbound calls to online customer that applied for a loan.I call to verify work home and try to reach customer to approve the loan

Customer Service Representative/Call Center

Aerotek (Quest Diagnostic Health and Wellness - Lees Summit, MO July 2017 to October 2017

Inbound calls from clients needing to schedule screening onsite are at a quest location. Customer Service Representative

Aerotek (TRI WEST - North Kansas City, MO

January 2016 to March 2016

Out bound calls and inbound calls to veterans needing specialty care outside of the VA.Making sure the Veteran has appointment and medical records. Setting times and dates for them to attend the specialty clinics,Making sure it was pre authorized by the VA hospital. Customer Service Representative

Knoah Solutions Inc - Las Vegas, NV

March 2015 to November 2015

Responsibilities

I received inbound calls from brand name hotels under the choice hotels, we are the out source company in the United states receiving call from all over the united states placing reservations for the brand hotels, also

enrolling guest in the rewards program and up sale the hotels resort vacation, Accomplishments

I had a great impact in speaking to people and accommodating them in the relax place to stay on their stays at the hotel

Skills Used

sales, hospitality, reservation information,

Supervisor

C3 Connect - Las Vegas, NV

July 2014 to March 2015

Responsibilities

I worked for member services enrolling clients for healthcare insurance. I supervised 20 people making sure

their stats and qa was on point I did coaching to my team on quality talk time .And payroll attendance. Accomplishments

I stared as a agent and I moved within the company from Subject Matter Expert to team lead assisting with the supervisor in maintain stats for my team and coaching. Then I was given the supervisor position. Skills Used

Supervising a team coaching on team quality talk to the customers and accomplished their needs .I made sure

my team hit our quota each month.

Customer Service Representative/Call Center

Sitel - Las Vegas, NV

August 2013 to June 2014

Inbound calls from customers who are members of the USSA, Banking for the military families assisting in insurance payments and what ever else is needed besides the banking. Education

Associate in Business Management

Anthem College - Las Vegas, NV

January 2013 to June 2014

None in Business Administration

Anthem College-Phoenix - Las Vegas, NV

January 2013 to July 2013

Certificate of diploma in Medical Assistant

Vatterotte - Kansas City, MO

January 2002 to April 2004

Skills

• CPR, Microsoft, excel, avaya phone systems

• Customer Service

• CSR

• Customer Care

• Call Center

• Customer Support

• Customer Service Skills (10+ years)

• Typing

• Medical Billing

• Medical Terminology

• Upselling

• Time management

• Office Administration

• Insurance Verification

• Medical Records

• Inside sales

• Medical Coding

• Medical Scheduling

• Quality Assurance

• English

• Merchandising

• EMR Systems

• Patient Care

• Medical Office Experience

• Vital Signs

• Clerical Experience

• Experience Administering Injections

• Supervising Experience

• Microsoft Excel

• Microsoft Word

• HIPAA

• ICD-10

• Microsoft Office

• Data entry

• Computer skills

Certifications and Licenses

Medical Assistant

January 2001 to April 2003

Medical terminology back office billing and coding,Front Office and back office exam room CPR Certification

First Aid Certification

Assessments

Customer service — Proficient

December 2019

Identifying and resolving common customer issues.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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