CLIFFORD

PULLIAM

C

P Rosharon, Texas *****,

901-***-****

ad3d52@r.postjobfree.com

PROFESSIONAL SUMMARY

With 7+ years in the automotive service industry, I show a passion for helping companies improve their abilities in professional automotive service, customer retention, and overall customer satisfaction. Stays up-to-date on everything General Motors, including recalls, service update bulletins, and customer satisfaction programs. Currently holding 300+ GM training certifications and continuing to climb, I have focused on staying up-to-date with the constantly changing state of technology used in modern day automobiles. Whether it be hands on, helping troubleshoot issue with technicians and training technicians to help them fix issues correctly the first time, or helping service advisors writing repair orders and accurately document issues the customer is experiencing, I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Demonstrate excellent verbal and written communication skills with a strong background in cultivating positive relationships and exceeding goals. Currently looking for a management/leadership role in family-oriented business/dealership where my knowledge and skills can be used in order to help productivity.

SKILLS

• Customer Service • Customer Relations • ASE Certified

• Technical documentation • Teamwork • Time management

• CDK • MS Office Suite • Vehicle assessment

• Customer consulting • Scheduled maintenance • DMS Systems

• Maintaining CSI • Organizational Skills • Dispatching

• Warranty Claims • Customer Retention • General Motors Certified Service

• Communication • Customer Service • Workflow management EXPERIENCE

Automotive Service Advisor January 2023 - Current

Finnegan Chevrolet Rosenberg, TX

• Met service targets consistently by overseeing specific orders and overall flow of work into service department.

• Prepared service appointment work orders based on customer information and initial assessments.

• Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments.

• Identified specialized product, repair and maintenance needs by consulting directly with customers.

• Estimated repair costs based on parts and labor prices.

• Satisfied customers with expert support before, during and after service appointments.

• Called customers to detail service changes, prices and car pick-up times.

• Created vehicle maintenance reports with detailed, complete and accurate notes on upkeep requirements.

• Accompanied clients on test drives and addressed questions and concerns.

• Generated accurate bills for services rendered and processed payments to settle accounts.

• Maintained knowledge of products and services to provide options to customers.

• Planned regular preventive service appointments to accommodate customers' usage patterns.

• Developed long-term relationships with customers to promote continued business. Service Technician January 2022 - December 2022

Hanner Chevrolet GMC Baird, TX

• Coordinated complex repairs to resolve advanced equipment and system issues.

• Documented repair order work and test procedures and results.

• Completed routine preventive maintenance work to meet manufacturer standards.

• Demonstrated excellent daily time management skills, prioritizing activities to achieve maximum efficiency.

• Recommended and implemented service strategies to help customers make informed decisions.

• Offered best-in-class customer service with open, accurate and professional communication.

• Fulfilled requirements of warrantied repair orders, documented work performed and tracked labor time.

• Determined required parts for repairs and timeliness of need. Contracted and recruited by dealership to help handle work load, helped take over projects that previous technicians had left behind without finishing.

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Service Technician February 2021 - December 2021

Finnegan Chevrolet Rosenberg, TX

• Completed routine preventive maintenance work to meet manufacturer standards.

• Fulfilled requirements of warrantied repair orders, documented work performed, and tracked labor time.

• Coordinated complex repairs to resolve advanced equipment and system issues.

• Helped customers make informed service decisions by recommending and implementing service strategies. Specialized in Gas Heavy Line repairs, performing engine replacements, lifter replacements, camshaft replacements, and engine timing repairs.

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Service Technician March 2016 - December 2020

Chuck Hutton Chevrolet Memphis, Tennessee

• Chuck Hutton Chevrolet is where I began my career in the automotive industry as a,.

• I was mentored under Master ASE certified technicians and Master GM certified technicians.

• My main job here was driveability diagnosis, data communication diagnosis, and electrical diagnosis. I also performed repairs to vehicles when required as well as simple maintenance such as oil changes, brake pad replacements, resurfacing rotors, mounting and balancing tires, alignments, etc.

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EDUCATION

Associate of Applied Science

Northwest Mississippi Community College, Senatobia, MS Certification In Automotive Technology

Northwest Mississippi Community College, Senatobia, MS

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