Denice Elaine Lemons

ad3d3q@r.postjobfree.com

407-***-****

PROFESSIONAL SUMMARY

Proven project management, business analysis, engineering, and technical background with experience in leading large-scale initiatives and business conversions utilizing PMI, Agile and Six Sigma methodologies.

Demonstrated ability to build successful client relations and service delivery, achieve strategic account win backs by leading teams to improve lifecycle processes and change management; cross-functional IT/Telecom and infrastructure initiatives for successful growth and quality of service.

SKILLS

20 years in the IT/Telecommunications, government, finance, and hospitality industries leading projects for new services, change management, network infrastructure and SDLC; business analysis, service level agreements, technical writing and reporting; PMO/PMI/ITSM/ITIL program planning, budgeting, resource allocation, client relations and negotiations, Cisco engineering,, on prem to cloud migrations, circuit and POS/VPN implementation (VOIP/TCPIP/VPN/ATM/DSL/TDM), Call Center Technology (IVR/ VDI/ACD), QA/UAT API/UI testing, Telecom Product Catalogue, MS Project, Jira, Salesforce, Smartsheet, Clarity,ITSM/PPM Service Now,

PROFESSIONAL EXPERIENCE

Technical Project Manager – MNJ Technologies April 2022- Present

PM managing network implementations, engineering and vendor servicet for SD WAN/VPN/Cisco solutions.

Lead for new data center on prem to cloud migration, CAB approvals, change management, resource allocation, budgets and cross functional planning.

Sr IT Project Manager - MRI Software September 2020 – April 2022

Sr. IT Project Manager for new Merger and Acquisition Team; developed process for department and cross functional partners with ITSM/PPM Service Now. PM for 8-9 acquisitions integrating to new platforms; AWS on prem to cloud migrations, coordinated requirements with new teams and vendors. (CRM, product catalogue, tekecom migrations)

IT Project Manager/SCRUM Master – Veterans Administration/Apex Systems (Oct 2019 – May 2020)

SCRUM Master and PM for 60-member ITSM Service Now development team; support of weekly implementations, scheduling, SharePoint interface management.; Lead PM for prioritization and collaboration with (CMDB, ITSM, CRM)

IT Project Manager/Program Manager – Holiday Inn Club Vacations /Tews Co. Orlando FL (Feb 2019 – Aug 2019)

Program management, resource alignment and negotiations for priority, vendor relations and contracts.

PM/SCRUM Leader for infrastructure implementations, Office 2016/O365 Migration and Universal Platform Management System. (POS, Service Now, CMDB, Clarity,, Jira, Smart Sheet, CRM)

IT Project Manager – Wyndham Vacation Ownership /TEK Systems Orlando Fl (Mar 2018 - Jan 2019)

Lead PM for 9 major Infrastructure, SDLC and Networking projects; developed impact/risk analysis for major upgrades and migrations with business partners toward global implementation.

Project for Service Now upgrade and implementation for offshore operations group for improved ticket prioritization change management and resource allocation.

PM for change management and POS networking implementations for 50 resorts and their security systems; created financial budgets and monthly cost plans, PMO reports and scope/risk analysis. (Clarity, Service Now, MS Project)

Project Manager/ Network Business Analyst - CenturyLink/Insight Global Orlando FL (March 17- March 2018)

Collaborated with Clients, Engineers, and Developers to create system requirements, create change management process and automation designs for network operations, call centers, mobile applications, and provisioning functionality; coordinated and prioritized initiatives with business units to define scope, timelines, risks, and cross-impacts, assisted with new reporting process, SOW and SLAs. Led e911 cross functional projects for network operations and associated clients. (.NET/Java/API/UI, Clarity CA Rally, Visio)

Project Manager/Network Analyst - Disney Parks & Resorts/Software Resources (March 2016 - July 2016)

Lead for PCI Security Compliance project with cross functional teams ranging from 5 to 60 people; created technical solution, schedule for application teams, gathered requirements; negotiated timelines and deliverables, assisted Vendor with testing including API/UI. (Agile/Service Now/Clarity/Oracle)

Analysis and revisions to Cost Estimate from 3.1 M to 1.9 M by negotiating with vendors and coordinating automation; wrote technical requirements and mapped dependencies; performed audits and with Qualys/Linux scan for security.

Telecom Project Manager II - Business Outsourcing Orlando FL (Oct 2014 – June 2015)

Lead for site VPN/POS implementations, coordinated resources; facilitated infrastructure migration with AT&T solution and product catalogue, collaborated with engineering on streamlining applications.

Project Manager/ Sr. Business System Analyst & QA Engineer - JP Morgan Chase (Jan 2011 – June 2014)

BSA for firm-wide application migration to virtual network; performed analysis to mitigate risk for change control and custom requirements for Genesys/ACD/IVR solution; led internal team for deployments and negotiated requirements for custom application packaging and desktop designs.

Lead BSA/PM for enterprise releases and monthly system enhancements and online banking feature functionality; created and executed UAT/API/UI test scenarios and defect resolution; managed escalations and negotiated timelines; provided data security and provisioning audits; provided implementation support for clients; served as liaison between IT engineering and operations, CAB advisory board, client and vendor/subcontractor organizations to ensure all project targets and requirements are met; interviewed new Project Management Candidates and created process documents; assisted with budget tracking.

Project Manager/BA/QA Test Lead - Verizon Data Networking/Consultant Tampa FL (Dec 2009 - Dec 2010)

Developed business requirements and technical support for new enhancements; coordinated and provided training for offshore test teams on the Voice over IP service; QA test lead for release testing for new and existing services; facilitated activities among groups and vendor/subcontractor organizations to meet project goals and ensure project is on schedule and within budget. (QC/ALM, API/UI SharePoint)

Project Manager/BA - AT&T Global Network Services/TEK Systems Tampa FL (Dec 2005 – Dec 2008)

Customer facing Project Manager and Cisco Network Engineer for expedited nationwide POS implementation.

Developed and negotiated new SLA contracts with clients and quoting process for vendors toward improved service.

(15-member group, and 150-member vendor/client teams/200 sites in 4 months)

Created, coordinated, and expedited site installation schedule with customers. (VPN, TCPIP, WAN, LAN, RA, TDM)

Provided recommendations, performed installations, and troubleshooting for new hardware and applications.

Project managed global team to implement new ordering, provisioning, and billing system.

Created and negotiated business requirements with internal end users for new automation and re-design of global process; project improved customer delivery time from 60 to 40 days and eliminated 10 hours of manual administrative task time from engineering teams; negotiated with departments to re-design process from 5 regional processes to one; wrote test cases, performed security audits testing for operational groups; created and presented business cases, monthly performance reports and financial reviews to CEO. (PMI/PMO, CAB)

Global Project Manager/Team Leader - AT&T Global Network Services Tampa FL (May 1999 - Nov 2005)

Global Lifecycle Project Manager for EVPN end to end operations; initiatives for improved change management; cycle time, billing and reporting; migrations for application upgrades and circuit provisioning; Lead for customer escalations, help desk ticketing and incident response; revised SLAs for clients, coordinated and led global team for network security upgrades and migrations; created internal monthly reports and metrics to CEO and Director of Service Delivery. (Disaster Recovery, Alarm Management, Implementation and back out plans)

Project Manager for 9/11 World Trade Center DR & Insurance Claims. (Initial claim from $2M to $5.2M)

Negotiated timelines for legal contracts, produced claim deliverables; collaborated requirements for new security compliance, developed asset and disaster recovery plans; cost benefit statistics for future business requirements; provided analysis and process re-design for new debit/credit approvals and SLA for billing. (Waterfall/Agile)

Team Leader/Manager for new department to support QA and change management for client network reporting, application and hardware changes, provisioning and security compliance; developed procedures, created and provided training and on-going management for new team; negotiated plans for growth of new department; assisted in creating SQL/UNIX based automation for security, data integrity and billing.

Provided training for Account Executives on client network reporting tools for managing, monitoring and upgrading solutions and increased sales; resolved customer escalations for sales teams, performed audits to promote services.

EDUCATION: Bachelor Science, Telecommunications University of Oregon, Eugene, OR; Six Sigma PM Certification, SCRUM Certification and PMP Awards: AT&T Management Recognition, 5 IBM Customer Care Award

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