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SKILLS

Basic machine repair

Ability to learn, operate, and

perform troubleshooting on a

variety of complex software

Familiar with both Windows and

Mac OS

Consulting

Remote Troubleshooting

Conflict Resolution

EDUCATION

Elmira College

(2009-2011)

Elmira, NY

History Major with a Minor in

Psychology

Did not complete degree as I left in

2011 to work full time upon

becoming a father

Michael

Nooney

ADDRESS

729 E D St

Brunswick, MD, 21716

PHONE

518-***-****

EMAIL

ad3d3m@r.postjobfree.com

EXPERIENCE

09/2022– 09/2023

Imaging Technician • Oryx Dental Software • Seattle, WA

Performed installation and testing of various software and systems during conversion from previous operating systems

Communicated with offices to remotely troubleshoot and diagnose a variety of software and hardware issues

Worked closely with both internal and external software developers to address encoding and compatibility issues and integrate new systems into the existing software

Trained new clients on the setup and operation of software and demonstrated various features and tools

11/2019–09/2022

Assistant Manager • Fedex Office • Vienna, VA

Took priority on repairing and maintaining issues with software and hardware in order to remove roadblocks from production.

Trained staff in use and upkeep of a variety of software and machinery.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Worked with a wide variety of operating systems in order to accomplish various diverse tasks.

Drove customer relations through regular communication and coordination to ensure satisfaction and resolve issues.

Coordinated with teams across several stores and different states to complete complex jobs.

References available upon request

PROFESSIONAL SUMMARY

Accomplished employee with in-depth experience in customer consultation and finding solutions. Well-versed in sales and communication of products and services. Dedicated to complete knowledge of company systems and resources for optimized customer service. Experience with regular troubleshooting of network and software issues.

Contact this candidate