ARTURO RODRIGUEZ JR

El Paso, Texas ***** 915-***-**** ad3d30@r.postjobfree.com

Professional Summary

Dedicated, results-driven professional offering extensive years of experience in student-customer service, sales & marketing, recruitment, business development and human resource management. Exceptionally motivated and proven leadership skills. Self-directed, ability to handle multiple projects simultaneously and cultivate key partnerships. Balanced creative thinking with logical and methodical approach to resolve organizational challenges. Experienced remote & virtual performer.

Skills

Onboarding

Recruitment and Staffing

Employee Relations

Human Resource Information Systems

HR Regulations/Compliance

Performance Management

Strategic planning

Event Planning

Territory and Account management

Budget management

Business development and planning

Client Relationship management

Education

Master of Science: Administration Justice and Security, 2010

University of Phoenix - El Paso, TX

Bachelor of Science: Criminal Justice, 2006

University of Phoenix - Santa Teresa, NM

Work History

Client Relations Director, 03/2023 to 01/2024

OPUSING LLC, TRICEHEALTH CARE, ROOTSTAFF– El Paso, Texas

Developed and implemented standards for ensuring client satisfaction, dependence, and product/service patronage.

Directed and supervised the activities of client relationship team to ensure they comply with acceptable standards.

Utilized CRM, VMS, MSP tools in monitoring performance, managing pipeline reports, and identifying new business opportunities.

Utilized online social media platforms to engage their customers and provide quick assistance and resolution of client problems.

Communicated with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.

Established work objectives and implemented strategies effective for realizing set goals.

Ensured customers receive value for products purchased by facilitating a consumer-focused organizational structure.

Carried out research to discover new techniques for customer relationship management.

National Recruiting & Delivery Director, 06/2022 to 02/2023

MONSTER-CODE/ GLOSDEL TECHNOLOGIES– El Paso, Texas

Collaborated with hiring managers and clients to understand the needs and roles to be filled.

Identified the most effective methods for recruiting and attracting candidates.

Recruitment advertisements: posts and/or places ads in the most effective digital platforms.

Maintained contact with candidates to keep them apprised of the status of their applications.

Provided advice to hiring managers regarding salary negotiations with final candidates.

Retention practices with candidates periodically.

Facilitated contacts by creating and maintaining a presence in the technical/industry community and marketplace.

Sr. Human Resources- Employee Relations, 03/2020 to 06/2022

UNIVERSITY OF TEXAS AT EL PASO – El Paso, Texas

Assisted with the identification of opportunity areas and research methods of improvement.

Conducted employee relations investigations as assigned.

Advised and counseled management on Human Resources policies and procedures, employee relations, hiring practices, discipline, promotions, and terminations.

Ensured all actions complied with Federal, State and local labor law/legal requirements and company policies and procedures.

Processed unemployment claims and represent University in hearings.

Conducted HR training and workshops for management.

Assisted with onboarding and background checks.

Implemented yearly performance evaluations for all staff.

Program Manager / Recruiter, 01/2014 to 11/2019

STRAYER UNIVERSITY – El Paso, Texas

Responsible for day-to-day functions with student admissions, budgets, financial goals and schedule appointments for potential students for corporate partners

Managed application cycle from point of recruitment, administer assessments of students for upcoming classes.

Developed marketing strategies and execute them to meet enrollment forecasts; Contact existing students to assure retention goals are within school paradigms.

Performed as point of contact for potential students; advise student on school tradition, school culture, degree programs and course requirements; prepare for graduation ceremonies.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Traveled 75% covering Texas, New Mexico, and Oklahoma

Accomplishments

Student Centric Focus - Ensured quality control through admissions.

Documentation - Ensured charting accuracy through precise documentation.

Implementation - Assisted in implementation of new tracking system that resulted in improved student’s needs.

Improved student outcomes 91%.

Received and maintained 90% positive rating from students.

Earned "Top Performer" Award for increased population.

Retention average at 92% on a quarterly basis.

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