General Manager Relationship Management
Resume:
TIM MCCARTHY
ad3d2y@r.postjobfree.com
Cedarburg, WI 53012
Dedicated and dynamic General Manager possessing a 40+ year proven track record of superior performance, seeks to utilize leverage expertise in aligning resources and developing key talent to deliver superior results in client engagement and revenue generation, through execution of strategic initiatives and driving strategic mission within a progressive organization.
SUMMARY:
Resource Coordination Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs. Process Streamlining Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.
Leadership Have a demonstrated track record of outstanding service; a calm, dependable professional who devotes every effort to achieving the best results. Relationship Management Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome. EXPERTISE:
Sales & Marketing Management
Business & New Market Development
Account Management & Growth
Key Client Relationship Management
Strategic Planning
Contract Negotiations
Team Training & Mentorship
Market Research & Analysis
OVERVIEW:
Top-performer with demonstrated success fostering lasting, profitable relationships that increase market shares and cultivate a loyal customer base.
Analyze profitability, shaping strategies and processes to maximize financial results. Experienced driving Sales, including: Office/Production Hardware, Solutions, Labor, and Managed IT Services while growing top & bottom line results.
Consistent high-achiever with a proven track record of embracing innovative sales strategies in conjunction with a team-oriented leadership philosophy to deliver sustained success. Recognized for effectively hiring, training, and motivating productive sales teams to outpace competition and exceed corporate goals.
Talent for leveraging unique insights from market and trend analysis to effectively positioning new products. PROFESSIONAL
EXPERIENCE:
KONICA MINOLTA BUSINESS SOLUTIONS, Central Region, USA 2011 to 2023
Dealer Enterprise Account Manager 2020-2023
Working on largest opportunities in Midwest Region. Director - Solutions & Professional Services [Direct Channel] 2011-2022 Tasked with growing solutions and professional services revenue by 20-30% annually. Identify, train, and motivate top team of region solution consultants in the US. Manage seven direct reports consisting of consultants and engineers. Work indirectly with 40 branch/market solution support professionals. Develop vision and strategic plan to maximize revenue growth and profitability. Drive sales planning and execution, crafting/leading targeted sales plans for each of 6 markets. Spearhead initiatives to grow solutions business in most complex global accounts, while taking responsibility to assist each market in achieving solutions revenue/gp plan. Highlights
Led one of 4 regions in US (ranked fourth of four) to #1 or #2 ranking, with highest year over year growth in the US.
Increased solutions revenue from $3MM annual quota in FY2010 to $22.5MM in FY2015. Regarded as Top Performing Manager FY2011, and Top Director FY2013. Recognized for Top Year over Year growth in US from FY2011-FY2015. Awarded Top Director in Combined Solutions/MPS 6 quarters in a row. Grew Big Hit ($50K+) Opportunities from 10% of revenue to over 30%. Doubled solution sales in National Enterprise Accounts from $1.6MM in FY2014 to $3.6MM in FY2015. Drove solution sales, through clear expectations and aggressive inspection process at a rate far in excess of other regions with similar manpower.
Revived a challenged MPS program, and developed MPS practice that generated $5M in new re-occurring revenue over a 2 year period.
OCE NORTH AMERICA, Trumbell, CT
2007 to 2011
National Director of Sales
Started Oce North America Managed Print Services Program from inception of organization. Researched and developed operational support model, including: service, support, distribution, and customer service.
Worked with US direct channel sales reps, hiring, training, and motivating team of fifteen. Highlights
Developed go-to-market-strategy and aggressive sales staffing model to grow hardware, solutions, print management, and professional services business to $7MM in third year. Involved in high percentage of selling cycles, building up stable portfolio of clients through strong leadership and winning attitude.
Developed 15 member team nationwide within 3 years, generating $600K in recurring monthly revenue at high gross profit.
PRINT, INC., Seattle, WA (Multiple Locations)
2003 to 2007
District Sales Manager - Chicago
Directed turn-around of under-achieving Midwest team, based out of Chicago. Refreshed portion of the team and a refocused on critical KPI’s, developing the top producing sales team in the US. Responsible for total solution model, receiving executive sponsorship for all contracts. Interacted with C-level individuals to gain buy-in on assessment process, leading to validation of overall office system TCO, including: workflow improvements and final recommendation/implementation. Highlights
Developed initiatives in Midwest Region that were adopted nationwide, dramatically improving value of company that eventually sold to Pitney Bowes.
Ranked #1 office in US for 3 years in revenue and percent of quota. Presidents Club winner all 3 years.
IKON OFFICE SOLUTIONS, Chicago, IL
1993 to 2003
Major Account Manager
North Region
(2003)
Developed new team after restructuring, leading reps to achieve record results. Highlights
Recognized as Manager of the Year, out of 15 managers, in Chicago. Successfully won Combined Insurance Co. Of America, AON’s insurance arm, from national Canon contract. Billed $4.5MM in production/office equipment, and solutions in 2003. Realized $10MM on $5,500,000 quota.
Director of Sales
Central/South Region-Chicago Market
(2002)
Oversaw Central Region in Chicago market, adding South Region to assignment. Carried $20MM quota with excess of 50 direct sales professional reporting to 5 managers. Highlights
Revamped South District from achieving at less than 50% of quota to recovering and achieving increase of 20-30%(Central/South) within 6 months.
Transitioned to role as Major Account Manager due to corporate restructure and need to dramatically increase quota.
Director of Sales
Central Region-Chicago Market
(1999 to 2001)
Sales Manager
Loop & Central Region-Chicago Market
(1993 to 1999)
ADDITIONAL
EXPERIENCE:
CAMADON
Sales Manager
2000 to 2003
CITIFAX CORP.
Rookie of the Year
1987 to 2003
MILITARY
EXPERIENCE:
US ARMY, Ft. Meade, MD
1982 to 1986
Captain - Personnel, Admin, & Finance Officer
Promoted in top 2% of all officers in similar specialty. EDUCATION:
UNIVERSITY OF WISCONSIN, LaCrosse, WI
Received Bachelor’s degree
TRAINING &
CERTIFICATION:
AIIM ECM Certification
SAMA Certification
Ikon Leadership Training
~ References available upon request ~
TIM MCCARTHY
ad3d2y@r.postjobfree.com
N67W7033 Cleveland Street
Cedarburg, WI 53012
Dear Hiring Executive:
I am currently contacting you regarding opportunities within your organization, drawing upon a significant track record of achievement in driving strategic growth and sales operations throughout a diverse career. My resume containing pertinent experience and qualifications is enclosed for your consideration. I will be happy to provide further information at your request.
As my resume indicates I have numerous skills gained from experience in Program Execution, Client Relations, Operational Optimization, Strategy Development, Solution Implementation, Contract Negotiations, Strategic Reporting, and Team Development throughout various environments. Additionally, I possess a proven track record of ensuring superior service and a commitment to delivering results. I believe my background provides a great fit from which to both meet and exceed your needs and requirements. I can also offer you other valuable qualities, which you will find beneficial: Support operations through implementation and management of best practices. Work proactively to ensure best service and logistical coordination to meet client needs. Assess and optimize processes to control costs and enhance profitability. Provide execution of functions with professional demeanor to support public relations. Possess experience in Organizing, Evaluating, Analyzing, and Problem Solving. Plan and execute program related initiatives to meet key operational goals. Able to handle various responsibilities concurrently, managing all tasks in a timely, efficient, and effective manner. Realizing that this summary cannot fully communicate the benefits I can bring to this position, I would welcome the opportunity to meet with you. Should you need any further information, please do not hesitate to contact me. Thank you for your time and consideration.
Sincerely,
Tim McCarthy
enclosure
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