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Accounts Payable Customer Experience

Location:
Fairfax, VA
Posted:
February 05, 2024

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Resume:

Deepika V Nagpal ad3d2x@r.postjobfree.com

Mclean, VA -22101 +1-571-***-****

Visa Status – L2 visa

Sponsorship status – None required

MBA (Finance) with over 12 years of progressively responsible experience in managing the Accounts Payable function. ACHIEVEMENTS

● Represented Accounts Payable and T&E workstream in a global initiative of ERP migration ensuring successful and seamless implementation.

● Led the conceptualization & development of the Contact Centre at Ericsson for Accounts Payable and T&E with the objective of improving customer experience.

● Led the initiative to transition and standardize processes, from and across different markets in EU & APAC to improve process synergies and provide scalability.

● Revisited and implemented procedures to streamline AP process, and improve finance process KPIs through the introduction of technology and policies. Support the Finance Operation Risk Management services for Accounts Payable workstream through engagement with internal partner teams to develop robust program controls and testing mechanisms.

● Implemented Record Retention Process for South East Asia for Ericsson to save document storage costs, improve IT infra performance and compliance, and manage archived information efficiently. WORK EXPERIENCE

Bank of America: Manager/ Site Leader – Accounts Payable Hyderabad Mar’12 – Feb’16

• Manage Accounts Payable function, including T&E, for Hyderabad with a team size of 10 FTEs.

• Led the initiative of Accounts Payables process control deficiency identification, development of scalable & effective mechanisms, policies, and procedures to mitigate process risks.

• Led ARIBA & Concur Implementation, and SAP Migration for Hyderabad site.

• Responsible for Month End Close activities and local Accounts Payable Tax compliance.

• Owned Production and Publication of Accounts Payable Dashboard to relevant stakeholders.

• Engage relevant stakeholders to identify and surface business dependencies to optimise outcomes.

• Responsible for FTE Capacity forecasting and utilization.

• Manage monthly expense variance analysis, SLA adherence, and meeting KPI annual goals.

• Responsible for creation and continuous refinement of process maps, training manuals, and team development. Bharti Airtel Shared Services: Assistant Manager – Accounts Payable Gurgaon – Jul’09-Apr’10

● Responsible for transitioning AP processes from various locations in India to Gurgaon COE.

● Manage the Accounts Payable function with a team size of 7 FTEs.

● Ensure timely payments to the Suppliers, internal and external, adhering to proper approvals and controls

● Review & ensure timely reconciliation of Vendors/ Creditors, Payroll, and GR/IR accounts.

● Providing support to the internal customers / SBUs / Circles.

● Facilitate month end closing & consolidation activities.

● Devise checks and ensure control process are in place to maintain data integrity, and collaborating with the SOX team for ensuring adequate control systems.

Ericsson: Assistant Manager- Finance Gurgaon - Jul’06-Jul’09

● Responsible for transitioning AP processes from various locations in India to Gurgaon COE.

● Manage the Account Payable function (ITP) with a team size of 5 FTEs.

● Monitor adherence to company’s internal controls to ensure SOX compliances and controls.

● Develop, design and maintain documents and accounting procedures for Accounts Payable

● Project managed SCALA (run off system) archiving.

● Develop, design and maintain documents and accounting procedures manuals for the Accounts Payable area.

● Responsible for Competence Development training for the entire SSC- Finance. Agilent Technologies: Team Leader – Accounts Payable Gurgaon - Aug’02 – Jul’06

● Manage the Account Payable function including IOH process with a team size of 4 FTEs.

● Prepare Documentation for ERS and Invoice on Hold.

● Reviewed the individual processes to comply with the SOX requirement.

● Conduct regular performance reviews with the team to ensure that the team members excel in their performance and guide them to ensure that to attain their objectives.

● Setting targets for team members and analysing the same for annual appraisals

● Managing and supervising the team queries and preparing KPIs dashboards for leadership.

● Prepare weekly/monthly reconciliation to ensure the payment on time to external/internal customers.



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