Katherine Payne

**** ***** **** ***** ********, NC 28052 704-***-**** ad3d2j@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional backed by Receptionist, call center, customer service, and production experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Regarded as a natural people person with strong interpersonal communication skills.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Cooperative team player, equally effective and self-motivated working independently.

Accounting Software – QuickBooks

Video Communication Platforms – MS Teams

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 75 WPM

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Medical Office Procedures

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Scheduling

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, POS) Insurance Verification

Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Workers Compensation Front Office Operations

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Martinsburg College Associates Degree – Pharmacy Technician, 2022

WORK EXPERIENCE

Sterling Restaurants – Peachtree City, GA 03/2022 – Present

Remote Catering Director / Customer Service

Answered inbound telephone calls, responded to emails, provided information, placed orders, and accepted payments.

Resolved customer issues in a friendly and professional manner to ensure quality customer service.

Managed Moe’s restaurant chains and worked effectively to meet established deadlines.

C3I Solutions – Kings Mountain, NC 08/2021 – 01/2022

Remote Call Center Specialist

Served as initial contact, answered inbound calls, and responded to customer inquiries.

Entered customer account data and communicated in a clear and concise manner.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Stay-at-Home Parent – Gastonia, NC 04/2020 – 08/2021

Homemaker

Ensured household duties were completed in a timely manner and managed household budget.

Coordinated medical care, meals, and social activities.

Observed irregularities, took temperature, and administered medications as directed to maintain children's health.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Hunter Douglas – Bessemer City, NC 10/2019 – 04/2020

Inspector / Machine Operator / Assembly

Inspected blinds and completed work in a timely manner.

Paid close attention to detail and followed work instructions to ensure proper part assembly.

Worked at required pace to meet daily production schedules.

Ensured quality met specifications and quickly addressed quality concerns.

Waffle House – Cramerton, NC 03/2018 – 11/2018

Server / Cook / Customer Service

Took and entered orders accurately and delivered food and beverage items quickly and efficiently in a fast-paced environment.

Answered inbound telephone calls and provided information.

Prepared food in a fast-paced environment and according to established guidelines.

Worked as a team to meet and exceed guest expectations.

Rauch Industries Inc – Gastonia, NC 08/2017 – 01/2018

Packer / Picker

Used scanner and computer to locate items needed for order, and located items based on serial numbers.

Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.

Worked and communicated effectively in order to meet deadlines and solve problems.

Prior employment included work at Accounting Associates as a Receptionist in Gastonia, NC for 5+ years

Answered inbound calls, scheduled appointments, greeted guest, managed files, and used QuickBooks accounting software

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