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Customer Service Digital Marketing

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
February 05, 2024

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Resume:

Date of birth : ** June ****

Contact Number: 063******* 032*******

email: ad3d29@r.postjobfree.com

Home address: ** ******* ****, *******

License: Code B

Own motor-vehicle: Yes

Criminal Record : None

Health : Excellent

www.linkedin.com/in/kavisha-r-67981773

Online portfolio of work can be viewed :

https://365152.8b.io/home.html

Kavisha is a dedicated business enthusiast with a profound passion for all aspects of the field. Her enthusiasm extends not only to the analytical aspects but also to the art of engaging with people within this dynamic environment. She is known for her unwavering focus, boundless energy, and a relentless drive, approaching each situation with maturity and a strong sense of responsibility.

With a wealth of experience in the business sector, Kavisha excels in interpersonal skills. Her passion spans various domains, including branding, procurement, administration, communication, and digital/social marketing. Kavisha has further solidified her commitment to the industry by obtaining her Marketing Management qualification from the esteemed IMM-GSM School of Marketing.

Kavisha's dedication to continuous learning is evident in her proficiency with a wide array of software tools, such as Microsoft Suite, Adobe Suite, Canva, Camtasia, Biteable, Mailchimp, Rawshorts, Salesforce, and others. She recently completed four digital marketing apprenticeships through GenM and is an active participant on Udemy, staying attuned to industry trends and consistently enhancing her skill set.

For those seeking a well-rounded professional in the fields of Business, Procurement, Customer Relations, or Business Development, Kavisha is the premier choice.

KAVISHA RAMNARAIN

ABOUT KAVISHA

CAREER TIMELINE

Jan 2020- February 2022

Eden Hope Creations & Essential Pharmaceuticals

Social Media Marketer & Operations Administrative

Assistant

2018-2020

Old Mutual (Personal Financial Advisory) Sector

Administrator & Personal Assistant

2016-2017

ABSA Wealth & Investment

Administrator & Personal Assistant

Student 2015-2018

Honors Degree in Marketing Management

REFERENCES

Grant Rawson: Momentum Financial Planner

Phone: 084*******

Jay Naidu: New Image PDC under Eden Hope

Phone/WhatsApp: +44-740*-******

Silvester Pillay OM Manager

Phone: 083*******

Nicholas Chetty ABSA Manager

Phone 083*******

Elvina Bloem : TigerBrands

Phone: 074*******

March 2022- April 2023 -- Retrenched

Momentum Insurance

Administrator to Financial Planner

ACCOMPLISHMENTS

Graduated with distinction, holding a B(Phil) Honors degree in Marketing Management, showcasing a strong academic foundation in marketing and business strategies.

Certified with distinction in FETC: Short-term Insurance NQF Level 4, demonstrating a comprehensive understanding of the intricacies within the insurance industry, including relevant regulations. Displayed a knack for meticulous import and export management, ensuring secure transportation of products to diverse global destinations for clients while rigorously adhering to compliance standards in both freight and air transportation.

Accumulated essential experience in procurement while working with Eden Hope Creations in the pharmaceutical sector, focusing on barcode creation, supplier collaboration, and meticulous oversight of product compliance, budgeting, and demand fulfillment.

Achieved remarkable success as a coach, boasting an impressive 80% improvement ratio in guiding agents to enhance their sales performance and address non-performance issues within their respective teams. Distinguished as an effective onboarding specialist and trainer, playing a pivotal role under the Development Manager at Old Mutual, ensuring seamless comprehension of systems and processes by team members, thus enhancing their productivity and job performance.

Proficient in website development, demonstrating a flair for digital marketing, a crucial skill for the modern insurance industry. Proven managerial skills as an accomplished manager at Chesanyama

(Goldbrands family), skillfully directing the team to meet and surpass targets, as well as accurately forecasting stock levels.

Showcased an exceptional ability to expand and engage online communities by growing a Facebook page from 6K followers and 7.5K likes to an impressive 10K likes and 10K followers, underlining a strong aptitude for social media marketing and audience engagement. [Link:

https://www.facebook.com/spoilyourselfhairandbeauty/] Contributed significantly to a highly successful Corporate Wellness day at Momentum, reinforcing dedication to employee well-being and active participation in corporate initiatives.

These achievements make me a highly qualified candidate for an administration position within the insurance sector, where precision, compliance, and a strong administrative acumen are paramount.

June 2023- Current -- Fixed 6 months contract

TigerBrands Mobeni Snacks and Treats

Engineering Clerk (Procurement Department)

Retail and Customer Service industry (6 years)

> Eden Hope Creations & Essential Pharmaceuticals

> Woolworths--Gateway Branch (Customers Services consultant)

> Goldbrands-Chesanyama (Role- Manager)

> TalksureSA (Call centre --Learning and development Consultant Manage and motivate the team to increase sales and ensure efficiency. Initiating changes to improve the business, as well as marketing strategy or campaigns, e.g. Coupons and discount on meals. Organizing special promotions, displays and events. In my role as an administrator at Eden Hope Creations and Essential Pharmaceuticals, I managed sister companies and handled a wide array of administrative tasks. My responsibilities included managing diaries, scheduling meetings, arranging travel, and maintaining office systems. I also oversaw mail and deliveries, updated computer records, ordered office supplies, and liaised with suppliers, contractors, and various departments. Additionally, I had the opportunity to collaborate closely with the finance team and gained insights into Sage 50 and invoicing processes. My experience showcases adaptability, efficiency, and the ability to engage with diverse aspects of business operations. I'm enthusiastic about bringing these skills to a new opportunity to contribute effectively and drive success. Insurance Industy (6 years)

> Momentum-- Currently

> Old Mutual PFA

> ABSA Wealth & Investment

Skillfully organized and facilitated board meetings, proficiently documenting minutes to uphold administrative efficiency and corporate governance.

Managed the Rewards Multiply program, actively engaging with clients to elucidate its benefits and aiming for client retention and expansion of Momentum's clientele in the insurance sector. Played a pivotal role in the realm of short-term insurance by acting as a liaison between clients and the department, effectively handling new business, alterations, and claims, swiftly resolving issues and ensuring seamless insurance operations. Contributed to the smooth functioning of "Funds at Work," delivering valuable support to corporate members in matters related to beneficiaries, pensions, and other facets of employee benefits within the insurance industry. Successfully led corporate wellness initiatives, guaranteeing their accomplishment through effective liaison with stakeholders and Momentum to meet employee health and wellness objectives. Demonstrated proficiency in managing CRM systems, capturing and organizing vital client-related data, while also adeptly handling switchboard operations, recruitment, staff well-being programs, diary management, and database administration within the insurance administration environment.

Digital Marketing/ Social media management & Branding (6 years) Companies

> Essential Pharmaceuticals

> Spoil yourself Hair and Beauty (SA and UK)

> PremierVits UK

> New Image International distributor

Proficiently managed executive diaries and travel arrangements for an international Director. Showcased creative abilities in designing engaging advertisements using Photoshop and digital design tools. Provided versatile administrative support and contributed to project success. Demonstrated expertise in digital marketing, managing various online platforms and email campaigns. Accomplished e-commerce website development for New Image Distributor using WordPress CMS: https://colostrum-sa.co.za/ I am driven by the belief that employees are the heartbeat of a successful organization, as recognized by influential figures like Bill Gates and Simon Sinek. I'm eager to be part of an organization's legacy and make a lasting impact, driven by shared values. In an ever-changing business world, the key to sustained success lies in creativity, determination, and a long-term perspective. If you're searching for someone adaptable, passionate, and dedicated to learning and growth, that person is me. Beyond this summary, my value lies in my actions. Let's take that first step and explore how we can create a successful partnership. I look forward to connecting soon.

CONCLUDING WORDS FROM APPLICANT

CAREER



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