Yessika Vigil

***** ********* **, ********,** ***26 Cell: 571-***-**** Email: ad3d1p@r.postjobfree.com Summary

Committed and motivated employee with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects by making sure to follow the company protocol. Highlights

• Accountable

• Responsible

• Loyal/dedicated

• Fluent in Spanish

• Leadership

• Quick learner

• Flexible

• Problem solver

• Computer skills

• Technical in Accounting

• Technical in computer maitenance

Experience

Scrubs and Beyond

May-2023 – present

Store Manager

• Model excellent customer service.

• Achieve location’s sales plan and performance targets.

• Continually train and coach staff.

• Complete all operational activities.

• Implement all merchandising guidelines in a timely manner.

• Complete store inventory.

• Manage loss prevention techniques.

• Ensure all cash management duties are followed.

• Follow the store’s opening and closing procedures.

• Demonstrate regular attendance and timeliness.

Rue 21

May 2021 – February 32023

Store Manager

11110 Mall Circle, Waldorf, MD 20603

• Manage a store team of approximately 10 part-time and full-time store associates.

• Drive and maximize store sales to achieve goals, control and minimize shrink expectations, and maintain payroll within budgetary guidance.

• Establish, teach, and demonstrate exceptional customer service.

• Provide associates the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers.

• Execute company directives for product placement, display, and signage, and maintain company standards for cleanliness and organization.

• Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment.

• Achieve accuracy in executing markdowns, shipping, receiving, and cash control.

• Recruit, train, develop, and retain qualified associates to ensure staffing needs are consistently met.

• Coach, confront, and counsel associates to improve performance.

• Participate in the performance counseling of associates, up to termination of associates as required.

• Establish associate work schedules

Provide training and succession planning for the store team. Gap

11750 Fair Oaks Mall L219, Fairfax Va 22033 September 2019 – March 2021 Assistant Merchandising Manager

• Solved deficiencies within the department; focused on merchandise readiness to increase overall sales

• Trained new management and employees on daily responsibilities within the store

• Conducted daily inventory and assessed required merchandise for daily sales

• Committed to customer service; answered customer’s inquiries, prioritized customer satisfaction

• Maintained cleanliness and professional appearance within the store ; re-stoked all merchandise

• Preferred employee during most demanding holidays due to professionalism and efficiency

• Implemented new ideas to increase sales and getting customers atractions Forever 21

2700 Potomac Mills Circle Woodbridge Va 22192 November 2010- September 2019 Mannager assistant

• Recognized by store management for superb performance; impacted overall success in the department

• Solved deficiencies within the department; focused on merchandise readiness to increase overall sales

• Trained new management and employees on daily responsibilities within the store

• Conducted daily inventory and assessed required merchandise for daily sales

• Committed to customer service; answered customer’s inquiries, prioritized customer satisfaction

• Maintained cleanliness and professional appearance within the store ; re-stoked all merchandise

• Referred employee during most demanding holidays due to professionalism and efficiency.

• Implemented new ideas to increase sales and getting customers atractions

• Conduct to employees about any new changes or new ideas at the store.

• Coordinate all employees daily duties and their schedules.

• Examined all registers by making sure there was no shortage on money or any other issues. Ellen Clark Skin Care International

10015 Muirlands Blvd Suite C, Irvine, Ca 92618 January 2010 to May 2010 Factory operator

• Focused on daily productions and orders.

• Trained new employees on daily responsabilities and macchinary use.

• Committed to check all machinery before producing, for employee safety

• Conduct management about any issues with the production or the equipment.

• Performed factory cleaning and equipment.

• Secure factory when daily labor was finished.

Education/Certifications

Instituto Nacional De Chapeltique ( High School)

2003-2005

(Computer maitnance skills certification)

San Miguel, El Salvador

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