Jasmine E. Cianflone

732-***-**** · ad3d1d@r.postjobfree.com

*** ****** ****, *********, ** 19041

I am a dedicated and detail-oriented professional with extensive experience and proven success in operations management, administrative support, legal compliance, human resources management, and event planning. I have expertise in project coordination and management, customer service, and effective communication. I am skilled in working independently and as part of a team in dynamic, fast-paced environments across many industries.

Strengths and Expertise

Event Planning, Project Management, General Administration, Client Relationship Management, Process

& Workflow Development, Employee Relations, Team Leadership, Communication, Operations Management, Agile Project Management, Microsoft Office, including Project, Excel, PowerPoint, Visio and Publisher.

Professional Experience

Hands From The Heart Home Healthcare Services May 2023 – Present Operations Manager

Demonstrated exceptional leadership by overseeing operations, administration, and policy management, in a challenging environment. Played a pivotal role in the creation and implementation of an Operational Improvement Plan scheduled for completion mid-2024.

● Implement, manage and evaluate current operational processes and procedures in accordance with the standards and procedures set by the organization and state.

● Plan and chair management committee meetings, including developing the agenda, recording minutes and tracking action items.

● Logistics management for company events.

● Develop strategies and implementation plans to improve and standardize all aspects of operations.

● Provide oversight for headquarters and three satellite offices to ensure operations in compliance with all company, legal, and contractual obligations.

● Reimplement the management of a community calendar and manage all intra office corporate communications.

● Increase efficiency by creating and implementing workflows for procurement and maintenance of technology and systems, supply procurement and daily maintenance. GoMo Health, Inc. July 2022 - April 2023

Executive Assistant and Office Manager

Provided first-line administrative support to the CEO of a rapidly expanding patient and consumer engagement company with a national client base within the pharmaceutical and medical industries.

● Managed the CEO and executive teams’ daily schedules, calendars, and travel arrangements.

● Created and managed internal and external marketing and process documents.

● Managed all files and documentation and kept them organized and up to date.

● Directed receptionist duties including the flow of guests in and out of offices, incoming and outgoing mailings, office supply ordering and building and facility management and maintenance.

● Served as liaison with the landlord, tenants, and contractors. Paylock, Inc. October 2018 - May 2020

Risk and Compliance Specialist

Promoted from HR Office Assistant to HR Generalist & Compliance Administrator to Risk and Compliance Specialist during tenure.

● Organized administrative tasks such as benefits coordination and administration, interview scheduling, and new hire onboarding.

● Managed the completion and filing of business licensing, third-party contracts, personnel records, workers compensation, and auto insurance claims for multi-state employees (including CA).

● Completed receptionist duties including the flow of guests in and out of offices, incoming and outgoing mailings, office supply ordering, following up with missed payments, and building and facility management and maintenance.

● Planned and executed successful annual team building events such as the company picnic and Holiday Gala, including managing the logistics and contracts associated with these events.

● Maintained various databases, and completed all administrative tasks required to keep the company in good standing.

The Imperia July 2018 - November 2018

Office Manager and Marketing Director

In partnership with the General Manager, Catering Director, Banquet Manager and Executive Chef, directed administrative and executive tasks in managing the day-to-day operations of a busy banquet event center.

● Supported an active and productive sales team by creating and updating accurate lead and sales reports.

● Developed an efficient and effective weekly workflow and process for our sales and administrative teams, including tracking event logistics and managing multiple deadlines.

● Managed a team of two executive assistants, ensuring accuracy in their work, as well as supervising the tracking of client payments and following up on missed payments.

● Streamlined the accurate accounting of all closed event files, and recording of same on daily, weekly and monthly reports to ensure successful and profitable events.

● Responsible for HR Generalist duties, including maintenance of on-site personnel files, conducting phone and in person interviews for all new hires for the property, processing and submitting accurate and complete new hire paperwork, and processing bi-weekly payroll. Princeton United Methodist Church June 2016 - November 2020 Communications Director

Collaborated with the Pastoral staff, Office Administrator and Music Director to manage the communications of a thriving church community in Princeton, NJ. Created themes for the services and executed corresponding marketing ideas and plans.

● Developed a unified communications process and strategy for all marketing of church events, both internal and external, resulting in a 50% higher attendance rate for church events.

● Managed the yearly marketing calendar, and along with the Communications Committee, ensured timely and efficient execution of the marketing plan.

● Created all graphics for internal and external communications.

● Strengthened and systematized communications processes for internal committee and church communications, creating an environment of transparency and reducing conflict. Other Experience

This Moment Events, LLC October 2008 - September 2018 Owner and Lead Event Planner

Executed highly detailed and logistically complex events with guest counts of up to 350, and budgets up to $500,000. Managed both the marketing and events calendar, tracking many projects simultaneously. Promoted the services of the company through various channels resulting in a 135% growth rate over the last 5 years of the business. Featured in Fall/Winter 2011 issue of The Knot New Jersey magazine, Princeton Packet Magazine’s 2012 Spring Issue, Manhattan Bride September 2016 Magazine. Winner of the Wedding Industry Expert Award in 2014 and 2015 for Princeton, New Jersey. Education: Rutgers University - Bachelor of Arts – 2004 References available upon request.

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