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Customer Service Power Bi

Location:
Utica, MI
Posted:
February 05, 2024

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Resume:

Catherine Walsh

Phone: 248-***-**** E-mail: ad3d15@r.postjobfree.com

Purposeful professional with a strong background in Customer Service, Order Processing, and Administrative Field. Proficient with Computer skills, SAP, and ERP Tools. Skilled in managing multiple tasks simultaneously while paying close attention to details in a timely and thorough manner

AREAS OF EXPERTISE:

Engineering Change Coordinator

Part Design Development

Specifications (VDS, RPO, SPO)

Inventory/Supply Change Management

Product Assembly Documents (PAD)

Purchasing/Material Control

Lead Auditing Experience

Production Planning Experience

Systems Management /Implementation

Shipping/Receiving

Aftermarket/Warranty

Logistic Support/Customer Service

EDUCATION: Bachelor’s Degree (Baker College – Graphic Communication Program) - 2004

Associate’s Degree (Macomb College – IT- Professional Applications) - 2011

COMPUTER SKILLS:

PDS, SSS, SharePoint, Excel, Word, PowerPoint, MS Project, Visio, OneNote, GRTS, Great Plains, Vantage, FTP download site, SSS, PDS, SAP, Power Bi, Package AI, Storis, Plex, Google cloud/sheets

AWARDS: Certificate of Merit Award (GM Truck and Bus)

Baker College Honors: Dean’s List and President’s List – Summa Cum Laude GPA 3.90

WORK EXPERIENCE:

2023-2024

ELITE DIVERSITY STAFFING Harrison Township, Michigan

Administrator– Immanuel & Associates

Uploaded documents for containers to Google Cloud

Tracked Container shipments coming in from Taiwan-Sumeeko Industries

Tracked Semi-Parts through to finished part completion

Coordinated Pick-ups/Deliveries for Semi-Parts

Plex System: Inventory entry, Container receiving, Floor inventory movements, Create inventory parts coming in and printing tags for inventory stock

2023

ASHLEY FURNITURE DISTRIBUTION CENTER Warren, Michigan

Administrator

Billing out trucks and customer pick up finalization

Billing error corrections, Audit Power BI and Package AI coding for Lift scores

Monitoring Pick list and inventory corrections

Reviewing and resolving customer complain tickets

2022

RGBSI Auburn Hills, Michigan

Program Coordinator/Critical Specialist – Stellantis

Managed 13 suppliers for critical shortages, supplies, and shipment plans to protect daily production goals

Coordinated and lead daily conference calls for shipment and recovery plans related to aftermarket and current production

Managed logistic provider to track air charter, ground expedites, and Just in Time transportation

Supplier management for inventory, delayed shipments, and supply change risks

Analyze production reports for potential shutdowns, restrictions, and recovery plans for plants

Investigate release requirements and establish responsibility between Stellantis and suppliers

Fulfillment for aftermarket and warranty parts to dealerships

2021-2022

EXCELA TECHNOLOGIES Troy, Michigan

Imaging Specialist II

Maintained an organized and efficient document flow with planning and multitasking skills.

Prepared documents for projects in accordance with project manager, team or client specifications.

Provided assistance with inbound and outbound document processes, document sorting, preparation, and scanning.

2018-2021

RETAIL multiple locations

Department Inventory, and daily CAP counts,

Fulfilled customer orders for pick up/direct ship

Plano gram set-up, stock rotation, damages, and back stock items

Salvage (returns to warehouse, vendors, and throw away merchandise

2017-2017

TRIALON CORPORATION Troy, Michigan

Project Coordinator – Autoliv Incorporated Auburn Hills, Michigan

Inventory level management and Supplier/plant supply risk management

Track shipments from Autoliv to customer and customer to plant

Purchase Order pricing, updating, and auditing

Prepare Action Order’s for customer orders from the plant

Create purchase requisitions for part orders to customers

Create customer component purchase order for customer build deadlines and Parts

2015-2016

Project Coordinator – Magna Electronics Auburn Hills, Michigan

Run quote kick-off meetings, quote team meetings, and financial review meetings

Prepare and present quote to steering committee staff for approval

Presentation template design, and process flow documents

Create PDA/RTS’s in the GRTS system once quote is approved

Submit, download, and issue documents through DocuSign for approval

Quote status tracking (won, lost, dead, awarded)

Gate tracking for program status (red, yellow, green)



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