AMANDA BRENNAN

North Scituate, R.I. 512-***-**** ad3d0c@r.postjobfree.com

Top-performing Business Systems Analyst with a record of success in supporting all organization functions in analysis and interpretation of system data to maintain business operations. Sound knowledge of HR programs and services combined with ability to identify and resolve potential issues and challenges. Solid interpersonal skills leveraged to cultivate productive relationships with peers, colleagues, senior leadership, and key external stakeholders. Demonstrated subject matter expertise in regulatory compliance.

PROFESSIONAL EXPERIENCE

Business Analyst 03/2021 - Present

Citizens Bank // Johnston, R.I.

The Business Analyst completes elements in the definition, requirements, design, build and delivery of a project or program. This role is crucial in creating and maintaining the strategic partnership between Business needs and delivery. As a Business Analyst I am responsible for delivering a complete set of clear, accurate project documentation that improves efficiency by reducing rework and ensuring project deadlines, thereby decreasing project cost and increasing revenue potential.

Key Responsibilities

•Managing requests by documenting business requirements and current processes to develop business cases

•Developing solution options including process maps, metrics, reports and functional / technical designs

•Translating business requirements into specific software specifications for configuration within HR systems

•Facilitating the delivery and deployment process including all change activities, training and communications

•Applying standard Systems Development Lifecycle and/or agile methodologies (Scrum/KanBan), HR Change Management methodologies and processes to all changes

•Ability to work both independently and collaboratively within an agile pod environment.

Key Achievements

●Implementation and BAU support of Oracle Cloud HCM Talent Review & Succession Planning / Performance & Goals annual activities

●Implementation and BAU support of Perceptyx Survey vendor

●Implementation and BAU support for Saba LMS application including service configurations, microsite configurations, content and VLE integrations, delivered APIs, and scheduled SFTP/UI imports

●Completed Citizens Software Engineering Academy & Citizens API Apprentice Badge

●Support engineering team with ETL activities and SQL development

●Awarded 2023 Citizens Credo Champion award

Business Systems Analyst II 06/2019 - 02/2021

Lower Colorado River Authority // Austin, TX

Serves an important role within LCRA’s Human Resources team, specializing in providing functional support for various technical solutions and providing analytical support for key metrics reporting. Serves as a liaison between technical staff and end-users of software application(s) to ensure functionality and efficient use of systems to support moderately complex business processes. Effectively functioning as the liaison between end-users and technical staff to enable technical solutions to business needs.

Key Responsibilities

●Analyze business operations to ensure systems meet business needs and to understand process strengths and weaknesses to determine opportunities for improvement

●Develop and implement standardized procedures for business systems analysis, business process mapping, and business requirements documentation

●Configure purchased software to desired functionality

●Partner with technology staff and vendors as needed in software development, configuration and/or upgrade/enhancement efforts

●Participate in project planning and providing status reports as required

●Develop test plans and test cases to ensure proper operation of the system

●Serve as the day-to-day administrator and point of contact for assigned systems

Key Achievements

●Implementation and BAU support for SecureSheets compensation application

●Created Annual Turn-over analytical report for Organization

●Completed Tableau Desktop I & II Accelerated & Tableau Desktop III: Advanced courses

●Support Implementation of SumTotal LMS Application

Human Resource Information Systems Analyst 07/2011 - 05/2019

Neiman Marcus Group // Dallas, TX, 05/2016 - 05/2019

Provide business support to HR teams, internal departments, and external applicants in the effective use of the HRIS. Analyze and resolve system issues, and assist in review, testing, and deployment of HR system patches and upgrades. Analyze and submit reports generated from system data.

Key Responsibilities

●Develop and update user guides and related documentation; train and support new and existing users on new processes and overall functionality

●Collaborate with internal teams (e.g., Finance, Operations, Merchandising, HR, Legal) as well as external vendors and consultants to ensure consistent and accurate information flow

●Hold oversight of compensation and associated programs, including severance, store rewards, and sales contests

●Deliver analytical expertise to executive compensation and stock-based programs

Key Achievements

●Implementation and Support of Taleo ATS system

●Support Integration of security badge system with HR systems

●Support PTO Kronos program update

●Served in a temporary role as Compensation Analyst

Loss Prevention Corporate Operations Coordinator

Neiman Marcus Group // Dallas, TX, 03/2013 - 05/2016

Partner with Background Screening Manager to expedite applicant background screenings and facilitate non-peak background screening assistance when situations warranted. Maintain compliance with all relevant state and federal government laws and directives (e.g., Fair Credit Reporting Act), and ensure accuracy and completeness of background screens, drug testing, credit reports, and criminal record checks.

Key Responsibilities

●Sustain efforts of NMGS Loss Prevention Operations staff to meet established key performance metrics, manage resolution of service request tickets from stores and facilities, as well as third-party service providers.

●Gather and share background screening and drug testing data with key stakeholders

●Serve as administrator of NMGS Loss Prevention enterprise with accountability for case management, compliance audit management system, access control, and associate ID badging

Loss Prevention Investigator

Neiman Marcus Group // Irving, TX, 07/2011 - 03/2013

Enforce loss prevention policies and procedures to ensure protection of company assets (e.g., people, property, merchandise, information systems) against unethical behavior, fraud, workplace violence, and other potentially harmful incidents.

Key Responsibilities

●Serve as interim Risk Manager and conduct audits to control shrinkage and drive program awareness to associates

●Identify and analyze potential risk factors

●Engage with insurers to correspond claims information regarding workplace accidents

●Review and issue recommendations on company procedures to assist in reducing legal costs

EDUCATION

Bachelor of Arts, Sociology, University of North Texas, Denton, TX

SKILLS

MS Office Programs, SharePoint, Oracle Cloud HCM, SQL Developer, JIRA, ServiceNow, Tableau, SecureSheets,

Taleo, PageUp, Hyland OnBase, Cornerstone, SumTotal, Saba, Kronos, ADP, SailPoint

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