Quin Nobles

ad3d08@r.postjobfree.com 214-***-**** McKinney, TX 75070

Summary

Results-driven Expert with over 18 years of progressive experience. Demonstrated expertise in managing client audits, providing exceptional account management, and responding to Security/Operational/Process questionnaires, bids, RFPs, proposals, etc. Recognized for a client-focused mindset, delivering outstanding results in a fast-paced and dynamic environment. Strong knowledge of information security principles, frameworks, and best practices, with a proven track record of providing enhancing input to security controls, mitigating risks, and ensuring compliance. Skilled in communicating complex technical concepts to both technical and non-technical stakeholders. Adept at collaborating cross-functionally to drive organizational security initiatives and achieve business objectives. I am seeking to leverage skills and experience to contribute to an organization's information security strategy and success from an individual perspective while operating in a team environment. WORK EXPERIENCE

Experian Feb 2016 - Jul 2023

Senior Information Security Specialist

• Managed client audits on-site and virtually, providing evidence and explanation of security controls and coordinating pre- and post-audit activities.

• Responded to Security/Operational/Process questionnaires, bids, RFPs, proposals, etc. as a Subject Matter Expert in information security.

• Collaborated with internal teams and stakeholders to implement and enhance security controls, policies, and procedures.

• Stayed up to date with industry standards, regulations, and best practices related to information security and their incorporation into organizational processes.

• Provided guidance and recommendations for security improvements based on risk assessments, threat intelligence, and vulnerability management.

• Developed and delivered training programs and awareness initiatives to educate employees on information security practices.

• Participated in incident response activities, including investigating, and resolving security incidents, conducting root cause analysis, and implementing remediation measures.

• Successfully managed and facilitated numerous client audits, resulting in positive feedback and improved audit outcomes. Information Security Specialist

• Developed and implemented a comprehensive information security questionnaire response framework.

• Key role in the successful completion of multiple proposals and bids, resulting in new business opportunities.

• Enhanced information security controls, leading to improved risk mitigation and compliance.

• Built and maintained strong relationships with stakeholders to drive business growth and foster partnerships.

• Developed and delivered training programs and awareness initiatives to educate employees on information security practices to store and maintain in SharePoint.

Texas Capital Bank May 2015 - Dec 2015

Senior Business Analyst

• Applied consultative approach to assist with functional planning and design, and operational procedural planning and design when implementing new systems and/or product enhancements.

• Documented detailed technical and functional business rules and requirements for assigned business areas.

• Created data mapping documentation, process flows and detailed test cases and scripts for assigned projects.

• Ensured adherence to published project management methodology, resulting in consistent development and implementation of project components.

• Interacted with business and technology representatives at all levels within the organization.

• Cross team collaboration to ensure projects run smoothly and efficiently.

• Led and directed the work of others in a matrix, cross-organizational project team. Altisource May 2014 - May 2015

Senior Business Systems Analyst

• Developed functional business requirements; determine project scope/requirements towards infrastructure/ telephony/migration efforts.

• Facilitated conversations between stakeholders, quality assurance / testing teams, customers, subject matter experts (SMEs) and software developers in an incremental, iterative fast-paced product development environment and reducing the reliance on extensive documentation and reducing the length of the feedback loop in product development projects.

• Responsible for developing business requirements and related business rules based on internal Business Groups’ needs.

• Worked closely with Product Manager, Business Partner and Business Subject Matter Expert(s) in the definition, testing, training, implementation, and support of functional requirements for operation turnovers/migrations.

• Identified requirements via industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.

• Solicited requirements through interviews, workshops, and/or existing systems documentation or procedures.

• Analyzed requirement documentation to gather for a development lifecycle or iteration.

• Created/revised the following analysis, artifacts and deliverables: Process Maps, Business Requirements, Business Cases, Business Rules, User Stories, User Flows, Acceptance Tests. Santander Consumer USA Apr 2013 - May 2014

Senior Business Analyst

• Developed functional business requirements; determine project scope/requirements towards network infrastructure/data center migration efforts.

• Facilitated the migration of the department network shares to the new data center location.

• Managed change management request process to ensure every application migrated to the new data center had an approved change request with no negative impact to the business.

• Facilitated the creation of operational readiness check process by application owners making sure that a detail migration plan is in place before migration.

• Developed detailed Project Plans that defined key activities, timelines, milestones and resource requirements using MS project and Daptiv.

• Documented weekly project status report including risks and dependencies for upper-level management steering committee meetings, lead daily/bi-weekly agile scrums.

• Developed functional business requirements; determined project scope/requirements towards infrastructure data center migration efforts to compile BRDs.

• Disaster recovery exercises and implementation.

• Identified project requirements in an Agile environment by interviewing technology owners; analyzing operations; determining project scope; documenting results; preparing customer contracts.

• Developed problem solutions by describing requirements of line of business network infrastructure in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs.

• Provided reference for internal business partners by writing documentation; providing support stored in SharePoint.

• Determined project scope and requirements for network infrastructure and data center migration efforts.

• Created project plans, including timelines, milestones, and resource requirements, to ensure successful migration.

• Led daily/bi-weekly agile scrums and produced weekly project status reports to present to upper-level management. Capital One Home Loans May 2012 - Apr 2013

Senior IT Business Systems Analys

• Developed functional business requirements, testing, training and implementation of application reviews, analyzed, and evaluated user needs and metrics to manage project deliverables.

• Capital One vertical/business area application(s), acting as and recognized as Subject Matter Expert.

• Worked with users and peers in planning, developing, implementing, and supporting new or existing applications.

• Analyzed system requirements and existing software systems and the impacted and compatibility of new applicants.

• Collected and defined requirements, translates into functional design documents and participated in the technical design, test planning and user documentation processes while tracking and deploying using Agile methodologies.

• Communicated strategies and processes regarding system architecture to cross functional groups and management to expand or modify system to serve new purposes.

• Interfaced with management, users, and information technology professionals to create high-level conceptual solutions to business problems while searching for solutions for business improvement or servicing helpdesk ticket reduction efforts.

• Participated in program design and code walkthroughs, ensuring requirements are met before changes are implemented into production.

• Responsible for the development, maintenance, management, and delivery of technical information or documentation to the appropriate audiences in the appropriate bank standard formats via print and online mediums (SharePoint).

• Presented IT Ops bi-weekly change requests and related initiatives at CAB meetings prior to approval. Bank of America Jan 2011 - Mar 2012

Senior IT Business Systems Analyst

• Interfaced with different lines of businesses within the mortgage/loan administration organizations managing day-to-day relationships with those business partners to ensure their needs were being met from a telephony perspective.

• Technical systems and software support for modification, implementation, or conversion of business systems focusing on Aspect call routing, while remaining within forecasted financial budget specific to cost centers.

• Supported the process of translating business needs into formal business requirements deliverables gathered through joint application development (JAD) sessions and Agile Milestones.

• Acted as liaison between business units, software, hardware developers and vendors.

• Participated in design, development and implementation of complex applications or systems for Siebel CRM environment.

• Created user stories, wrote test scripts/cases, perform user acceptance testing, perform SQL queries for result confirmation.

• Participated as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations by managing milestones while adhering to compliance.

• Analyzed and evaluated present or proposed business procedures or problems to define data processing needs and suggested solutions to enhance the line of business needs and workflows.

• Configured and lead User Acceptance Testing and verified results by pulling SQL Queries.

• Researched, planned, installed, configured, troubleshot, maintained and upgraded hardware and software interfaces with the operating systems.

Avaya Inc. Oct 2003 - Sep 2010

Implementation Manager

• Project Management of new and existing IPSS, Hosted, and RMSIPT customers and business partners, as well as custom domestic and global offers, and verification of current customer data for front market and aftermarket deals.

• Supported up to and after day 2 handoff of account and interaction with all levels of management internally and externally.

• Managed Secure Intelligent Gateway (SIG) upgrades for Advanced Services and Infrastructure Support Teams for over 200 existing customers assuring no outages and continuous network monitoring.

• Led cross-functional teams in the implementation of a customized service solution for sites in EMEA, APAC, CALA and NA regions, utilizing IP technical expertise in resolving complex issues.

• Customer escalations and mentoring support for new team members, as well as Avaya Web Portal training for customers before support began.

• Member of a specialized global team that worked to on-board a $350.5M contact with ABN AMRO, a global financial institution using ITIL processes and agile methodologies.

• Implemented new business product/service offerings, opportunities, and programs by On-boarding asset management/tracking.

• Worked with project teams to implement costs, planning, stakeholder relationships, and execution of deliverables for domestic and international locations.

• Interacted with senior management regarding discreet and confidential communications.

• Created training materials and provided training to Customer Focus Teams, created Process Flows, Service Support Plans

(SSP), and all documentation involving service support departments for day-2 support. Avaya Inc. Jan 1998 - Oct 2003

Technical Support Team Lead

• Expert in integration and troubleshooting of software translations and telecom equipment for over 4000 customer locations.

• Managed and resolved escalation requests and data wire runs for LAN connectivity.

• Collaborated with Project Management, 3rd Party Vendors, and Field Service Engineers to facilitate system installations, relocations, and upgrades.

• Developed reference material and service procedures used for training programs.

• Contributed to business development and feedback for retention and quality improvement. SKILLS

AWS Cloud Practitioner • Vulnerability Management • SharePoint • Salesforce • Managing SaaS Contracts • Contract Review • GLBA Safeguards • NIST Framework • Bids/RFPs • Service Now • Confluence • Nortel Networks System Administration • Data Encryption • SDLC • Cloud Fundamentals • Physical Security Models • ITIL Practices • Service Desk and Incident Management • SSAE/SOC2 • ISO27001 • SQL Server Management Studio • DataSite • Data Destruction • Data Protection • Technical Security Baselines • Compliance Licensing, Insurance and Litigation • Six Sigma • Release Management • Virtual Private Networks (VPN) • Agile Software Development • VLOOKUP • Pivot Tables • Microsoft Project • Sarbanes-Oxley Act

(SOX) Compliance • Customer Relationship Management • Business Requirements • SQL• Capacity Management • Service Desk • User Acceptance Testing

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