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Project Manager Customer Service

Location:
Anaheim, CA
Posted:
February 05, 2024

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Resume:

Todd Julian

ad3d03@r.postjobfree.com • LinkedIn • Anaheim, CA 92805 • 818-***-****

Professional Profile

Results-oriented professional with extensive experience in managing a broad spectrum of complex operations and orchestrating product development plans, while adhering to the insights derived from in-depth market research, to maintain sustainable sales growth in a competitive landscape. Instrumental in building reliable relationships with existing/prospective clients to increase retention rate and expand market share. Adept at conducting root cause analysis and coordinating with internal teams as well as clients to resolve intricate operational problems and ensure continuous operational improvement. Motivational speaker with outstanding interpersonal and negotiation skills, proficient in communicating at all levels of corporate hierarchy and leading high-performance teams to implement strategies imperative for profitable business growth.

• Business Development Initiatives

• Sales & Marketing Strategies

• Team Leadership & Training

• Project Management

• Supplier Management

• Key Account Management

• Product Development

• Contract Negotiations

• Process Improvement

Career Experience

Principal Owner – Vital Structures, Anaheim CA 2021 to present Built a consulting business supporting residential and commercial construction contractors in the Los Angeles area. Utilizing business management skills and decades of customer service experience focused on providing high level customer service. Managing subcontractors and material logistics. Executive Director – Retail Display, Midnight Oil Agency, Burbank, CA 2011 to 2021 Oversaw campaign development, structure designs and engineering, and permanent/semi-permanent production to evaluate creative concepts and ensure compatibility with the marketing requirements of some of the world’s biggest brands. Manage project development life cycle to streamline workflow and devise pricing strategies to maximize profitability. Spearhead cross-functional teams, including structural designers; project managers; graphic designers; and quality control teams to deliver on the value proposition and maintain clients’ satisfaction with the company's end-to-end offerings.

● Promoted to a Director level and drove $15M in total revenue across three media product lines.

● Scheduled project planning workflow and saved labor cost of $50K, annually.

● Established a market-oriented pricing strategy, increasing annual sales by 20%.

● Developed a new business line, adding $3M in annual revenue.

● Initiated an SLA contract with production partners, slashing annual profit losses from $100K to $15K.

● Sourced national partners and increased company’s resource pool by 25%. Todd Julian

Career Experience

Production Manager – Display, Midnight Oil Agency, Burbank, CA 2009 to 2011 Developed structural engineering teams to support production projects and exceed clients’ expectations for theatrical and retail displays. Defined production scope to determine requirements and estimate costs while adhering to budgetary constraints. Monitored project management teams to seamlessly implement execution strategies at every stage and deliver advertisement projects for major mass media and entertainment companies such as Universal, Fox, Disney, Activison, and WB. Maintained communication with clients and evaluated the quality of the production teams to ensure client satisfaction and retention.

● Elevated annual sales growth from $1M to $5M.

● Grew product development staff from one engineer to four, adding two product lines. Project Manager, LAgraphico, Burbank, CA 2000 to 2009 Coordinated design, retail, and production teams to create advertisement templates and provide project management support for core entertainment clients’ promotional campaigns. Concluded Ad campaigns for Fox Home Entertainment and Disney Home Entertainment under budget.

● Established the department and raised annual sales from $0 to $4m. Additional experience as Customer Service Representative at LAgraphico Education

Leadership & Personnel Management Course

Glendale Community College, Glendale, CA

Professional Certifications & Workshops

Certified in Lean manufacturing and Six Sigma processes Retail Market Strategy workshops

Strategy Negotiation workshops



Contact this candidate