IVONNE ANGUEIRA

*** **** ********* **** ***** Amboy, New Jersey 08861 201-***-**** ad3czx@r.postjobfree.com PROFICIENCIES

Superior communications

Focused customer service

Goal orientated, loyal

Driven, motivated to succeed

individually and on a team

Sustained track record of exceeding

sales goals

Microsoft Office, Word, Excel, Outlook

EMPLOYMENT

Store Manager

Eddie Bauer, East Rutherford, NJ

2021 to Present

Store Manager

Lane Bryant, South Plainfield, NJ

2018 to 2020

Store Manager

Lucky Brand, Bridgewater, NJ

2015 to 2018

Store Manager

Brighton Collectibles, Freehold, NJ

2014 to 2015

Store Manager

Coldwater Creek, North Brunswick, NJ

2008 to 2013

EDUCATION

Tobe-Coburn School for Fashion

Careers

New York City, New York

Associate of Arts – Fashion Business,

Merchandising, Marketing

CAREER SUMMARY

Committed, robust, strategic, and adaptable professional with 30 years of experience in retail operations, management, sales, and customer service. Seeking Manager, Customer Service Representative, Customer Support Manager, or Service Advisor career, where I can exceed both team and company goals for a driven employer.

CAREER ACCOMPLISHMENTS

Leadership

Customer

Service

- Trained, coached, mentored, and developed high

performance management and sales associates team

- Delegated responsibilities to employees based on shift requirements, individual strengths, and unique training

- Collaborated with district manager to formulate and build the store brand

- Created weekly schedules according to payroll policies

- Developed clear performance objectives, providing consistent feedback, and driving team accountable for individual results

- Maintained balance between achieving personal sales goals, setting team expectations, and meeting deadlines on assignments

- Created and implemented action plans for financial success

- Consistently networking to build strong internal bench and maintain steady talent pool of internal/external candidates

- Researched and utilized information/resources in order to anticipate future trends in business accurately

- Planned and executed visual and merchandising

directives

- Met or exceeded individual as well as team sales goals

- Executed strong brand presentation to customers

- Resolved customer concerns by investigating issues and answering questions while sustaining rapport

Contact this candidate