Ricardo D Layas P

***.**.***.*** Schaumburg, Il. 60173 ad3czv@r.postjobfree.com 1-312-***-**** / www.linkedin.com/in/ricardo-d-layas-35519844

REGIONAL MANAGER - COMMUNITY MANAGER - PROPERTY MANAGER

Property Management Experience - Knowledge of HUD Guidelines - Comprehensive Management

Experienced Property Manager with a 6-year track record in affordable housing communities, including deep knowledge of HUD guidelines. Dependable and highly organized professional attracted to the fascinating Real Estate industry. A deadline and detail-oriented team player with a comprehensive knowledge of mechanical engineering. Renewed for exceptional customer service skills, effective communication, and precise maintenance management. Proven success in enforcing lease terms, achieving high tenant satisfaction, and maintaining safe, amenity-filled living environments. Excited to contribute my expertise to a new community, which requires experience and a good willingness to work, and ensure excellence in housing communities. Recognized hard worker able to keep a sense of humor under pressure.

Notable Accomplishments:

Customer Service Excellence: I pride myself on providing exceptional customer service to residents, resulting in high tenant retention rates and positive reviews.

Effective Communication: My strong communication skills have allowed me to build positive relationships with employees, residents, vendors, and senior management, ensuring smooth operations and issue resolution.

Maintenance Management: I have a proven track record of efficiently managing maintenance activities, from work orders to preventative maintenance, resulting in well-maintained and attractive properties.

My professional journey in Property Management has equipped me with the skills, experience, and commitment necessary to excel in this role. I look forward to contributing my expertise and maintaining the company's tradition of excellence in housing communities.

WORK EXPERIENCE

Community Manager

Bender Companies · Full-time. Jun 2022 - Jul 2023

On-site. Carpentersville, Illinois. United States.

In charge of Eden Prairie Apartments, erected in 1963, (Carpentersville, Illinois) a complex with 432 multi-family apartments distributed in a housing complex of 36 buildings. Collection: Average between 1,8 % and 2,3 % fluctuating monthly in collection depending on the season of the year. Work orders: Around 35-40 per week with at least one capital property renovation project every couple months, including roofing, boilers, asphalt, windows, painting of common areas, dog park, renovations of canopies, mains entrances, etc. Units renovations: between 3 and 5 (complete unit renovations). Experience with tax credit units and/Low-income programs / Affordable Housing (City of Chicago, City of Elgin, Catholic Charities, Housing Authority of Joliet).

Occupancy: 94.5% average in 2022, and 98.7% average 2023 until July. In site Team: Maintenance Supervisor (1), Maintenance team (6), PM Assistant (1), and leasing agents (2) under my supervision.

Skills: Change Management · Performance Management · Talent Management · Recruiting · Leadership Development · Cross-functional Team Leadership · Competitive Analysis · Talent Acquisition · Succession Planning · Media Relations · Organizational Effectiveness · Microsoft Office, App Folio · Management · Sales Management · Team Leadership · Team Building

Property Manager - Operation Manager.

GC Realty & Development, LLC · Full-time Jun 2021 - Apr 2022 ·

On-site. Roselle, Illinois. United States.

I started as Property Manager with a portfolio of less than 150 Units and later I was promoted to Operations Manager (Feb 2022), having the responsibility of all the units of the company (1.3K in total). Expansion and process reengineering project in the company. Two-way communication with owners of more than 67 different ones.

As Operations Manager of GCR&D, worked with the responsibility of a division that supports the PM's daily tasks, in the specific areas of a) Collections, b) Renewals, c) Utilities & COI's (water, electricity, gas, + Insurance), and the Customer Service Representative's Team (8 people in total, all remote from Mexico and the Philippines people, all remotes). All types of demographic residents: high ends - high rise buildings (new constructions), and also low-income residents.

Skills: Communication with the PM's, ensuring their awareness of any deviation in such sensitive areas of attention to both kinds of clients (Residents and Owners). Leadership, Management of the complete portfolio. Management of the activities of all the 8 Process Specialists: Collection Specialist, Renewal Specialist, Utilities & COI's Specialist. One Supervisor of the Team of CSR Specialists. Microsoft Office, App Folio, Podio.

Achievements:

1.- Collection. Two KPI indicators with a positive impact: goals achieved and customer satisfaction (owner) by showing that we were collecting owed money. This result reached an improvement of more than +3.5%/monthly, that is, a constant trend in the reduction of monthly delinquencies of +3.5%.

2.- Renewals. The renewal process peaked at over 280 renewals per month with compliance goals of less than 45 days before lease expiration, with residents response. Inclusion of the PM (Owner + funds), and the Maintenance Department, to make corrections and/or meet the demands of our residents. We achieved response times of less than a week, and a permanence rate in the unit/renewal of over 83%.

3.- CSR team. Response times in live calls less than 2 minutes, Emails in less than 24Hrs. KPI's at 92% of effectiveness.

4.- Specialist in Utilities & COI's. The company's portfolio was updated by 43% of the total pending. I started as Property Manager with a portfolio of less than 150 Units and later I was promoted to Operations Manager (Feb 2022), having the responsibility of all the units of the company (1.3K in total).

Property Manager.

MLC Properties and Management, LLC · Full-time Dec 2017 - Mar 2021 ·

On site. Chicago Il. Unites States.

General functions for maintaining and securing premises of 31 properties with 732 dwelling units total. These locations are 53 miles apart and the exact midpoint is Hinsdale, IL. Weekly basis. Responsible for property and tenant’s security conditions, establishing and enforcing precautionary policies and procedures and responding to emergencies. Enforced occupancy policies and procedures by confronting violators Corrective maintenance. Completely in charge of the regular maintenance, constant verification of the properties conditions, landscaping and snow removal contracting/ supervision. Predictive maintenance. Completely in charge of the general maintenance plan implementation and supervision. Monitored water and gas bills, to detect increases due to unreported water or gas leaks. Coordinated Move-In and Move-out inspections. Coordinated all pest related issues. Kept keys inventory and parking space assignments and permits. Performed periodically inspections. Vacant units regular inspections. Damage analyzed and worked with maintenance and/or contractors to create scope of work needed to prep for occupancy

b. Residents / Customer service.

In charge of providing great customer services to tenants, maintaining a positive and productive relationship with all the tenants and being an effective point of contact between them and the housing providers. Personal attention to residents emergencies, moving out and moving in special requests and rent payment plans approval. Maintained effective tenant relations with all tenants to ensure they are aware of their rights and responsibilities.

Resolved tenant issues, concerns, disputes as needed

Prepared notices for residents in regard to upcoming meetings, access to units, inspections, and general building notices.

Skills: Change Management · Performance Management · Talent Management · Recruiting · Leadership Development · Cross-functional Team Leadership · Competitive Analysis · Talent Acquisition · Succession Planning · Microsoft Office, Rent Manager. Yardi. Media Relations · Organizational Effectiveness · Microsoft Office · Management · Sales Management · Team Leadership · Team Building

Achievements:

Substantial improvement in the physical condition of the properties. Not only in replacement of roofs, windows, doors, heating systems, hot water boiler, back up water, parking lots, etc. (in which I participated widely, not only in the evaluation, but also in the search for contractors and the negotiation of prices. and/or establishment of deadlines). Also in cleaning, pest control, Inspections by the City of Chicago, Fire Department, Illinois Fire Estate Marshall. Programs for Residents, both: City and Private.

EDUCATION

Santiago Marino University- Caracas, Venezuela.

Bachelors in mechanical engineering, Mention: Mechanical Maintenance.

CREST – Chicago Real Estate School – Chicago.

Currently enrolled in the Broker and Leasing Course. License pending in the first quarter of 2024.

PROFESSIONAL SKILLS

Management, Team Leadership, Regulatory Compliance and understanding on more than 200 Villages into the Grant Chicago Area in Illinois. Software & Hardware (Microsoft, Rent Manager, Yardi, App Folio, Podio, MRI, plus Microsoft 360 and Mobile Apps).

Skills in Sales (Master Certified Volkswagen Sales Consultant and VW Ambassador).

VOLUNTEER EXPERIENCE

Rogers Park Builder's Group.

Bi-monthly meetings to share ideas, experiences on management strategies acting as Housing Facilitators (Landlords) in the State of Illinois. Loyola University, Chicago.

LANGUAGE COMPETENCIES

Spanish: native language

English: Fluent (speaking, reading, writing)

PROFESIONAL REFERENCES

Bender Companies: Debra Brown / Director of Residential Properties / 1-630-***-****

GC Realty & Development / Bryan Sonn / Director / 1-847-***-**** - 1-630-***-****

GC Realty & Development / Cliff McCue / Director / 1-847-***-**** - 1-630-***-****

MLC Properties and Management / Trent Jones / Vice President / 1-515-***-****

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