Robert Chrisman

828-***-**** ad3czh@r.postjobfree.com 159 Rising Star Road, Fayetteville, GA

P R O F I L E

Dynamic and accomplished Operations Manager that achieves or exceeds the budgeted financial performance in alignment with the revenue growth strategy in partnership with the Owner Dentist. Leveraging best practices and implementing the Operational Model daily. Creating team culture that engages a Perfect Patient Experience (PPE). Providing leadership and guidance to achieve individual and team success. Supports and drives company mission and culture. In addition to being an accomplished District Manager/Human Resource Manager with 15 years of experience managing and handling sophisticated needs of high-net-worth clients. Successfully increased wealth by assessing financial goals and risk tolerance and designing plans with minimal risk. Deepened relationships and retention by providing comprehensive financial guidance while maintaining high standards. Skilled team player with strong background in Human Resources and Management environments. Works well independently to handle assignments and always ready to go beyond basic assignments.

P R O F E S S I O N A L E X P E R I E N C E

OPERATIONS MANAGER

Pacific Dental Services/Georgia Region/Sept,2022-Current

Effective time management, calendar management, ability to prioritize, effectively communicate and keep associated team members informed. • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results). • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent). • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical). • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient). • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition). • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change). • Self-motivated, reliable individual capable of working independently as well as part of a team. • Ability to deliver formalized training content as provided by Organization and Talent Development. • Organized, detail-oriented individual able to work in a fast-paced environment. • Ability to multi-task effectively without compromising the quality of the work. • Excellent interpersonal, oral and written communication skills. • Ability to read, analyze, and interpret common financial reports, KPIs, and legal documents. • Ability to respond to common inquiries from patients and team members regulatory agencies, vendors, and other members of the business community. • Ability to draw valid conclusions; apply sound judgment in making decisions and make decisions under pressure. • Ability to direct the work of others and work as a team leader in attainment of goals. Ability to

FRONT LINE TEAM MEMBER LEAD

Sam’s Club / Sharpsburg, GA / May, 2021 – Sept, 2022

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with tasks.

STORE MANAGER

Walgreen Company / Fayetteville, GA / September 2019 – November 2020

Manage and lead the daily operation of a high-volume store and pharmacy combined (10 Mil annually in sales)

• Improve store sales, profitability and image through proper merchandising, and protection of the store assets.

• Oversee the selection, training, and talent development of all team members, while modeling and delivering a distinctive and delightful customer and patient experience.

DISTRICT MERCHANDISING EXECUTION MANAGER / MANAGER OF HUMAN RESOURCES

The Home Depot / Atlanta, GA / June 2017 – July 2019

Managed joint office operations for custom homebuilder and real estate brokerage.

• Audit payroll and maintain approved paid time off requests. Recruiter, selection of talent, orientation of talent, development of talent, mentor, and coach all employees.

• Conducted performance audits and evaluations.

• Employ principles of progressive disciplinary action, when appropriate.

• Scheduled supervisors, managers, and associates to correlate with the business needs.

• Promoted training and safety practices and procedures; facilitated the training workshops and connect associates and store leaders with professional development opportunities.

• Optimized meeting times, whether in-person (individual, town hall) or distance (phone and video conferences), to review store strengths and strategize methods to improve weekly.

• Ensured general compliance with company standards; support store leadership in encouraging work to exceed company standards.

• Participated in the strategic planning process by offering information and analysis of data to guide decision-making. Envision, propose, and executed action plans infused with standards for customer- service, production, quality, and productivity.

• Identified system strengths and opportunities for improvement and implemented change, as needed.

• Key Accomplishments: Lead the charge to increase sales by 15% across all eleven locations.

P R O F E S S I O N A L

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HUMAN RESOURCES ASSISTANT (MERCHANDISING)

The Home Depot / Atlanta, GA / March 2015 – June 2017

Assisted with improving and realigning HR training programs based on feedback, observations, and current industry trends.

• Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets.

• Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.

• Contributed to implementing various initiatives across organization to generate maximum value addition towards performance improvement, employee retention, and employee welfare. Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.

• Assisted leadership in streamlining all HR functions, analyzing and developing compensation structures, evaluating pay practices, and streamlining payroll process.

• Identified training requirements for existing employees and organized various training sessions, workshops, and other activities.

• Created fun and engaging employee-focused events to boost morale and maximize retention.

• Assessed workforce requirements across each project and conducted recruitment drives and selection processes.

• Applied knowledge of internal standards, employment regulations, and Home Depot practices to effectively validate employee paperwork.

• Compiled data to produce detailed personnel reports for senior human resources team members.

• Used exceptional HR knowledge and abilities to meet needs of personnel across all departments.

• Researched compensation plans and benefits administration approaches to help senior human resources leaders establish and align structures with market and industry trends.

• Updated HRIS database with current employee, position, and compensation information.

• Organized employee engagement surveys analyzed results data and formulated plans to increase satisfaction.

• Designed and implemented rewards and recognition program

• Train employees Effective Communication Talent Development Inventory Management P&L Management through annual employee evaluation or performance appraisal system.

• Assessed organizational objectives, vision, and mission and created multiple customized training programs to enhance employee effectiveness

• Provided assistance in administering employee benefit programs and worker's compensation plans.

• Explained company personnel policies, benefits, and procedures to employees or job applicants.

• Posted job vacancies in traditional print publications and with online message boards to attract the desired candidate pool. Kept the organization's personnel records accurate with each employee's current personal, salary and incident information. Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

• Helped with the smooth and efficient administration of employee benefits programs.

• Administered and scored assessments for job applicants to determine their aptitudes and personality strengths or weaknesses Prepared and set up for new employee orientations. Communicated company policies, benefits and requirements to job applicants to start every new employee out with the same information.

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MERCHANDISING ASSISTANT STORE MANAGER

The Home Depot / Atlanta, GA / April 2009 – March 2015

Trained team members in merchandising procedures and performance strategies to consistently meet product goals. Coordinated team assignments to consistently stay on top of daily challenges and remain ready for surprising retail demands. Monitored use of store power equipment and coached associates on safe work practices for large display builds.

• Generated new store credit accounts through customer education and coaching cashiers on credit promotions.

• Scheduled all home service installations with customer, sales representatives, and contractors.

• Key Accomplishments: Increased store sales by $1M year-over-year by engaging with customers at home shows and planned promotional events.

• Guided the district in rendering at least 25 positive leads per day for home services.,

• Anticipated customer flow and work demand to smoothly redirect team members for proper coverage where needed.

• Planned for spikes in sales and prepared store with stock to support increased demand.

• Handled HR issues such as interpersonal conflicts and employee questions to maintain team cohesiveness.

• Fielded questions, concerns, and escalated problems from customers to deliver best-in-class service.

• Acted as MOD during absences to maintain continuity of leadership.

• Defined, designed, and implemented creative visual merchandising strategies.

• Assembled new displays and products for regular promotions and special events.

• Changed displays to promote new product launches and reflect seasonal themes.

• Researched lifecycle, customer demographics, and design trends. Consulted with store managers, associates and other staff to determine the optimal placement of products and displays. Followed master plans when resetting displays and creating new exhibits to showcase specific items.

• Planned and executed creative commercial displays to appeal to customers and drive sales.

• Aligned organization's culture, products, and image with targeted market.

• Identified vendors and suppliers to source materials and elements required for displays.

• Developed and monitored project costs and worked within budget.

E D U C A T I O N

BACHELOR OF SCIENCE, Business Administration

Wilmington University, New Castle, DE

- Recognized for Academic Excellence; Dean’s List Recipient

ASSOCIATE OF SCIENCE, Retail Management & Hospitality

Blanton’s Junior College, Asheville, NC

A R E A S O F E X P E R T I S E

Sales and Revenue Growth Merchandising Execution Special Events and Promotions Employee Coaching and Supervision Orientation, Onboarding, and Training Human Resource Policies Credit Card Inquiries and Applications Customer Service New Product Launches Operations Management Purchasing Quality Control Establishing Policies and Procedures Process Improvement Budget Administration Authoring Reports Recruiting Patient Education Records Management Care Monitoring On-Call Coordination Drug Security Service Optimization

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